The Electronics Warehouse Ltd Reviews 270

A big shout out to Geoff for sorting our new Samsung QLED tv - super-helpful, great communication, and prompt delivery - absolutely spot on, thank you!

Further to my previous email where I gave Electronics Warehouse one star because of their lack of communication. They contacted me through Trustpilot and although the issue wasn’t their fault they sorted it out very promptly and professionally. I will certainly use them again.

I am extremely disappointed with the service provided by The Electronics Warehouse Ltd. My experience with this company has been nothing short of a nightmare.

I purchased a television from them approximately 5-6 months ago for a client. Despite the TV being in pristine condition and barely used, it developed a significant fault within just two months of being mounted on the wall. A large area of the screen turned black and stopped working, which is absolutely unacceptable for a brand new product.

When I contacted the company to address this issue, their response was both unhelpful and infuriating. They insisted that I send the faulty TV back at my own expense, despite it clearly being their responsibility to handle defective products. To add insult to injury, they refused to provide proper packaging for the return, placing all the risk and cost on me. If the TV were to get further damaged in transit, they stated it would be my fault – a completely unreasonable and unfair condition.

Moreover, their terms and conditions claim that they only offer repairs or replacements after one month from the date of purchase, which flies in the face of consumer protection laws. To make matters worse, they could not provide a suitable replacement. They only offered a 65-inch model, which my client is willing to pay extra for, but it is not wall-mountable, rendering it useless for our needs.

The customer service throughout this ordeal has been appalling. Their refusal to offer a refund or a like-for-like replacement demonstrates a blatant disregard for their customers' satisfaction and rights. Their rigid and outdated policies have left me in a position where I am forced to consider legal action to recover the costs and meet my client's needs.

The Electronics Warehouse Ltd has shown a complete lack of accountability and professionalism. I would strongly advise anyone to steer clear of this company. Their products are unreliable, and their customer service is even worse. Save yourself the headache and shop elsewhere.

Lack of communication. reported a faulty TV last week, have to keep chasing them for an update of a replacement. Communication was very careless prior to this as well due to another fault with the TV.
16/05/2024 order date - 30/05/2024 - called again to keep chasing for an update for a replacement and collection. totally not bothered about it.

Samsung told me that I needed a particular TV wall mounting bracket and gave me the code. I in good faith ordered it from Electronics Warehouse. When Samsung delivered the TV the installation guys said, without opening the package that it was the wrong bracket for the TV. I immediately emailed E. W. explaining the situation and asked to return the un-opened box. I received no reply. I have since sent two further emails without response.

Wanted a 50inch Samsung TV and online research brought me to TEW. I spoke with them about stock and availability and had excellent customer service. Made my order online and every thing went smoothly, including with the delivery company. Delighted with my tv that was very easy to set up. Would definitely use them again.

Great priced tv. I needed my tv on a specific date this was not a problem for them. I would definitely recommend.

Buying a tv can often be a task fraught with stress. Fortunately this was the opposite when purchasing our Frame TV from The Electronics Warehouse. Other than the big money saving, questions before purchase were answered and after sales care was pleasing. I would definitely recommend them to would be customers.

Chris - Ledbury

Absolutely fantastic service! Great products and excellent staff who are happy to help. Delivery was also in good time! Will definitely be buying from you guys again in the future. Thank you so much!

Our tv was quickly delivered without any problem. It was a lower price than anywhere else. It was as described

Excellent product and speedy delivery, would most definitely buy from here again 👍🏼

Good products and quality, the tv is refurbish but is comes like new.

From start to finish the whole process was easy and efficient. The team were very helpful and advised me on what tv was best for my preference. Good price and service with a smile is all anyone can ask for and that is what I received. Thank you very much.

Ordered a QLED tv & from start to finish communication was excellent,I did my research & this was the cheapest tv online, excellent quality & no issues with tv.would definitely recommend them , 5 star product & service.

Very pleased with my product. A Fast delivery and helpful customer service on setting it up. Very good prices

Purchased a tv at a great price good communication from Adam and delivery arrived in the time ssstex happy customer.

No goods No communication
Ordered a TV. Had dispatch email and that was that. Have started credit card dispute. Avoid

Sent the wrong item and it wasn't new. Eventually collected it but they are now ignoring emails and keeping my money.

So no product or money for me.

Delivery disaster from courier that was very ill handled by the vendor. When ordered I did not receive any details nor were able to provide order instructions. First email was ignored. TV never showed up, conflicting courier stories and vendor finally agreed to take the shipment back from courier depot. Got confirmation from vendor they contacted courier and I would get refurnd once they received the goods back. Much to my surprise courier showed up 4 days later with the TV. I felt I was lied to so accepted the TV since it was doubtfull I would ever get a refund in case I rejected the delivery.

After ordering my new Samsung TV from this company a speedy response confirmation email was received, that the item had been dispatched and I would then receive an updated email re delivery from their delivery supplier Furdeco.

Which was received the next day stating awaiting a date, this never actually changed so I phoned Furdeco 6 days later as not heard anything. After waiting 7 minutes on the phone I was just told it was in the planning stage and would receive an update when available. I then had to speak again to EW to change delivery and contact number and the person I dealt with was a very helpful chap called Geoff.
I would have given 5 stars, but believe EW are being let down by their delivery company and need to possibly look at alternatives.

Regards Eddie