Well, where do I begin with the Kaabo Matis 10 Lite? Let's just say, it's been quite the rollercoaster ride – emphasis on the coaster part. Firstly, let's talk about their stellar customer se... See more
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See what reviewers are saying
Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... See more
Company replied
Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... See more
Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... See more
Company replied
Company details
Written by the company
The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.
Contact info
Orchard Business Park, Forsyth Rd, Woking , GU21 5SB, Surrey , United Kingdom
- 020 4538 8475
- orders@theescooterco.com
- www.theescooterco.com
3.5
Average
396 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter absolutely loves her…
My daughter absolutely loves her scooter, she goes everywhere on it. A really great purchase.
June 24, 2021
Reply from The E-Scooter Co.
Dear Clare, thank you for your review. We are so glad that she is enjoying her scooter. Happy scooting!
The E-Scooter Co.
Didn’t come next day delivery as…
Didn’t come next day delivery as advertised however still very rapid. Packaged really well. Great product and good service.
June 17, 2021
Reply from The E-Scooter Co.
Dear Emma,
We are so glad that you are happy with your scooter, we hope you enjoy it and happy and safe scooting!
The E-Scooter Co.
Great service!
Love my escooter! Great customer service team who were always at hand to answer all my questions. Highly recommended. Thank you guys!
June 16, 2021
Unprompted review
Reply from The E-Scooter Co.
Dear Peter,
Thank you for taking the time to leave us a review. We hope you enjoy your scooter and happy and safe scooting!
The E-Scooter Co.
Such great customer service.
Ordered the scooter on Thursday 10/06/21. Next day delivery. Its now Sunday 13/06/21 no sign of the scooter. Olivia gave me a call today and was absolutely fantastic and really helpful. This was nothing to do E-Scooter and very poor service be FedEx. It was great Olivia chased up FedEx and made the call to let me know it would be delivered today. Highly recommended.
June 13, 2021
Reply from The E-Scooter Co.
Dear Steven,
Thank you so much for the review, we do hope you enjoy your scooter. if you need anything further please do get in touch.
Happy scooting!
The E-Scooter Co.
I still have not received the scooter…
I still have not received the scooter and u guaranteed next day delivery I’m disappointed
June 13, 2021
Reply from The E-Scooter Co.
Dear Harvey, we can see that you received your scooter on Monday. I do apologise that our couriers delivered your scooter on Monday rather than Friday. We are glad that you have received it now and we hope you enjoy your scooter!
The E-Scooter Co.
Extremely pleased with purchase and this company 5*
Really happy with our purchase from The E-Scooter Company, best price around, free next day delivery, and great communication when I had a query. Item arrived packaged well, easy and quick enough to assemble just 4 screws, and the scooter has made our son a VERY happy boy! Thanks E-Scooter.
June 12, 2021
Reply from The E-Scooter Co.
Dear Wales,
Thank you for your kind review, we hope you enjoy your scooter and Happy Scooting!
The E-Scooter Co.
Reply from The E-Scooter Co.
Dear Wilma,
Thank you for your kind review, we hope you enjoy your scooter and Happy Scooting!
The E-Scooter Co.
Very helpful
Very helpful, quick delivery, a pleasure to do business with and telephone support answered quickly by actual humans! 👍👍👍🙏💯
Will be my first choice for anything escooter in the future.
June 12, 2021
Reply from The E-Scooter Co.
Dear Jan,
Thank you for your kind review, we hope you enjoy your scooter and Happy Scooting!
The E-Scooter Co.
Just let down by FedEx but Scooter and…
Just let down by FedEx but Scooter and price 👍🏻👍🏻
June 10, 2021
Reply from The E-Scooter Co.
Dear Wallydd,
Thank you for your kind review, we hope you enjoy your scooter and Happy Scooting!
The E-Scooter Co.
I was undecided if I was going to buy…
I was undecided if I was going to buy the scooter so ended up leaving it to the very last minute. I ordered it from here as the reviews said it would come the next day and It was monday and my daughters birthday was on the wednesday!! I ordered on the monday at about 11.30am and it arrived on the Tue at about 11am, that was less than 24hrs. Perfect thank you!!
June 10, 2021
Reply from The E-Scooter Co.
Dear Jade,
Thank you for your kind review!
The E-Scooter Co.
Great product range at a good price…
Great product range at a good price with speedy delivery. What more could you ask for.
June 6, 2021
Reply from The E-Scooter Co.
Dear Melanie,
Thank you for taking the time to review us, we hope you enjoy your scooter and Happy Scooting!
The E-Scooter Co.
Amazing scooter and service!
June 4, 2021
Unprompted review
Reply from The E-Scooter Co.
Dear Deborah,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
Amazing
Amazing! Bought the kaabo mantis 10 lite plus. Came the very next day and it’s rides great!
June 4, 2021
Reply from The E-Scooter Co.
Dear Tom,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
Brilliant service an I couldn’t of been happier
Brilliant service an I couldn’t be happy with the wolf warrior 11 does everything an more 👌
May 30, 2021
Reply from The E-Scooter Co.
Dear Paul,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
Great service next day delivery
I originally bought one from China after waiting two months for it to turn up got stolen by UPS so decided to pay the extra and get one from this country. It arrived the next day with no problems whatsoever worth paying a little bit extra for
May 29, 2021
Reply from The E-Scooter Co.
Dear Ken,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
Reply from The E-Scooter Co.
Dear Bien,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
A masterclass in how to deliver customer service.
I had a problem with my scooter after minutes of use, I contacted the e scooter co and that's when customer service swung into action.
I sent an email informing them of the problem, and was called back pretty promptly to get more information on the issue.
With excellent dialog over email, although I would rather use the phone the problem was resolved within a couple of days by replacing the scooter.
This was my first dealings with The e scooter co, and after the service I received, it won't be the last.
Should anyone ask me where to buy a scooter this is the only place I will recommend.
From ordering to delivery and the subsequent scooter replacement, the service was personal and excellent.
Well done everyone who dealt with my case, you know who you are!
May 23, 2021
Unprompted review
Reply from The E-Scooter Co.
Dear Simon,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter. Happy scooting!
The E-Scooter Co.
Excellent service thanks
Excellent service thanks , scooter goes better than I thought Wow
May 22, 2021
Reply from The E-Scooter Co.
Dear Nina,
We are so glad that you are enjoying your new scooter, happy and safe scooting!
The E-Scooter Co.
Very good service came exactly when it…
Very good service came exactly when it said it could, even got a free combination lock. Definitely recommend buy from this company
May 22, 2021
Reply from The E-Scooter Co.
Thank you so much for the lovely review, we hope you enjoy your scooter and happy and safe scooting!
The E-Scooter Co.
Customer service was great👌
Customer service was great, answered every question straight away, so happy with the scooter better then i was expected and fast delivery, kept me up to date.
Olivia who helped with my order was amazing 5 star for her.
Thank you E-SCOOTER
May 15, 2021
Reply from The E-Scooter Co.
Hi Jh,
Thank you so much for the lovely review! We hope you enjoy your scooter and happy and safe scooting!
The E-Scooter Co.
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