The E-Scooter Co. Reviews 

396
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Well, where do I begin with the Kaabo Matis 10 Lite? Let's just say, it's been quite the rollercoaster ride – emphasis on the coaster part. Firstly, let's talk about their stellar customer se... See more

Rated 5 out of 5 stars

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... See more

Company replied

Rated 3 out of 5 stars

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... See more

Rated 5 out of 5 stars

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... See more

Company replied

Company details

  1. Motor Scooter Dealer
  2. Motor Scooter Repair Shop

Written by the company

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Contact info

3.5

Average

TrustScore 3.5 out of 5

396 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.5

All reviews

(396)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. I ordered a helmet that arrived the next day.

August 19, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Gareth,
Thank you for taking the time to leave us a review. We hope you enjoy your helmet! Stay safe.

The E-Scooter Co.

Rated 5 out of 5 stars

Arrived promptly and although it’s…

Arrived promptly and although it’s early days, I’m impressed with my purchase.

August 15, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear John,
Thank you for taking the time to leave us a review. We hope you enjoy your scooter and happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Exactly what I ordered in perfect…

Exactly what I ordered in perfect condition and next day delivery. Can't ask for more than that

August 8, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Gareth,
Thank you for taking the time to leave us a review. We hope you enjoy your scooter and happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. My first port of call for bits.

August 5, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Adam,
Thank you for taking the time to write a review. Happy scooting!
The E-Scooter Co.

Rated 1 out of 5 stars

I ordered 2 scooter inatubes and…

I ordered 2 scooter inatubes and received 1
And waited over a week

July 29, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Matthew,
I can see that our team are looking into this for you. We have also checked the tracking and the courier tried to deliver your package twice however there was no one at the address to sign for it. They managed to deliver on the third attempt.

The E-Scooter Co.

Rated 5 out of 5 stars

Is the best seller i am from belgium i…

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100%

Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les frais de douane directement et il répond dans les 10minutes sur Facebook franchement je les conseil à 100%.

July 25, 2021
Unprompted review
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Alex,
Thank you for your review, we hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

All good!

Excellent service and fast shipping to Sweeden.

July 23, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Jan,
Thank you for taking the time to leave us a review. Happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

The E-Scooter Co is literally the best…

The E-Scooter Co is literally the best company to get your e-scooter from. Customer service is out of this world, their reviews on e-scooters are perfect and very accurate I must say. This is my second purchase from you guys and I’m probably going to get another scooter soon. Not one bad word to say about you all.

A quick thank you to Brett, Matt, Jason, Olivia, Chris and Tilli. It’s always nice talking with you guys.

Austin

July 21, 2021
Unprompted review
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Austin,
Thank you for taking the time to leave us a review and for being a valued customer. We hope you enjoy your scooter and if you ever need anything else you know where we are! Happy and safe scooting!

The E-Scooter Co.

Rated 1 out of 5 stars
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Krista,
I’m sorry that you were not happy with our service. I can see that you emailed us 6 days after you received your scooter with regards to the tyre and that our customer services team replied to your email on the 7th June. We didn’t hear back from you so we tried to contact you again via email and phone on the 9th June to try and help you. We did not receive a response.

I can also see that you then purchased a second scooter from us a month later.

We do hope that you enjoy both of you scooters and if you do need any assistance you can contact our customer services team on: orders@theescooterco.com or call us on 0204 538 8475

The E-Scooter Co.

Rated 5 out of 5 stars

I Purchased the speedway 5 and it…

I Purchased the speedway 5 and it arrived next day, it came with the right battery storage 60% and was easy to assemble, this scooter is a beast thankyou e scooter Co 🙌

July 16, 2021
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Reply from The E-Scooter Co.

Dear Lewis,
Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Currus Panther Bargain

Cancelled an Apollo Phantom I'd had on pre-order for 3 months due to the many issues its seems to be having and looked around for something else and for only a couple of hundred more I stumbled across the Panther and wow, its amazing quality and looks fantastic. From payment to shipping and my general newby emails were handled quickly and with great knowledge of their products, all I can say is thank you and I'd recommend this company to anyone interested in this hobby or after a electric commuter vehicle.

Paul.

July 15, 2021
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Reply from The E-Scooter Co.

Dear Paul,
We are so glad that you are happy with your purchase. Thank you for taking the time to leave us a review and happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

I bought a 8 inch peace of grip tape…

I bought a 8 inch peace of grip tape for deck, the problem they use same shipping as you would for a e scooter so for 8 inch of tape to post a tenner, when you take account the tape is a tenner, that's very expensive, also the scooter I bought price has now dropped so much on site am left feeling very slightly mugged, great prices if buying, and policy of reductions might shift stock but if your reducing 40 percent maybe ask will you alienate previous customers, so its harder for me to recommend despite very positive interactions and buying process initially, however the Currus line and current prices you can't go wrong, better than thunder and fraction of cost, so on same breath I would recommend a currus from them, however if your commited to being a currus dealer, offer accesories at same level as currus France do, so much disappointment as I can't source anything for it as they want sell to UK and you have missed out on perhaps almost a 1000 pounds of additional revenue, you have missed the fact why people will choose a currus it is similar why they would choose a weped, they want to mod them, 😉

July 11, 2021
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Reply from The E-Scooter Co.

Dear Ross,
Thank you for leaving us a review and for your valuable feedback. We will look into the points that you have raised.

Happy and safe scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Dualtron mini

Highest quality scooter from the best retailer very happy with my purchase and will be purchasing another two soon and the ultra 2 too

July 8, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Kody,
Thank you for taking the time to leave us a review. We hope you enjoy your Dualtron Mini and happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Great company

Great company. Fast and reliable.

July 4, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear John,
Thank you for taking the time to leave us a review. Happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Thank you so much for next day free…

Thank you so much for next day free delivery and amazing customer service. Highly recommended. Best electric scooter company in UK.

July 4, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Emre,
Thank you so much for the kind review, we hope you enjoy your scooter!
The E-Scooter Co.

Rated 5 out of 5 stars

Excellent e-scooter service

Excellent e-scooter service. Unlike other online sites, the scooter advertised was in stock. Ordered the scooter on Saturday, and arrived by Tuesday. Kept informed of order status all the way.

July 2, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Pinkymoo,
Thank you for taking the time to leave us a review, we hope you enjoy your scooter!

The E-Scooter Co.

Rated 5 out of 5 stars

Perfect

Perfect very good scooter

July 1, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Thank you so much for the review. Happy scooting!

The E-Scooter Co.

Rated 5 out of 5 stars

Amazing service

Amazing service, very quick delivery, Scooter is solid and well setup, will continue shopping in the future

June 25, 2021
The E-Scooter Co. logo

Reply from The E-Scooter Co.

Dear Ash,
Thank you for taking the time to leave us a review!

Happy and safe scooting!

The E-Scooter Co.

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