The Fat Butcher Reviews 

Meat quality good and service good. But the sheer volume of promo emails is a joke!

Absolutely disgusting customer service , not only did they mess up delivery twice , I had to cancel a family event for the second delivery and when I reached out to them because they hadn't even contacted me they offered a pitiful 10 percent off my next order , I requested 25 for the 2 missed deliveries and the massive inconvenience or I would have to cancel my order and rather than communicate they just cancelled , without refunding the money immediately leaving me and my family with out the 100 pound delivery
......DO NOT ORDER FROM THIS COMPANY

According to the delivery update, my order was left outside near my bins without my knowledge or permission. By the time I went outside to collect it, the order had already gone. Leaving a food delivery unattended in such an insecure location is completely unacceptable. This is not a safe or appropriate place to leave an order, especially without confirming with the customer first. As a result, I was left without the food I paid for. To make matters worse, after I provided the evidence they requested, they failed to get back to me. I was told my case would be resolved within two days, but it has now been over two weeks with no update or resolution. I am still £66 out of pocket and have been left feeling completely ignored. This level of customer service is unacceptable. I would not recommend using this company based on my experience.

Great quality and value

Bit disappointed recently with the quality of some of the meat we ordered.
The steak was tough and tasteless, the beef burgers tasted like ham burgers and remained pinkish colour no matter how long they were cooked for and the pork loin so thin of late. They used to be thick steaks. The offers change regularly but sometimes I’ve seen chicken breasts for £19.99 and also £22.99 both on offer at the same time? The website seems to be all over the place. Also had several refunds on items as they were out of stock which was disappointing.
I’m sad as we have been regular customers for the last 3 years. As we had to cancel our recent order due to your problems with the premises we bought from our local butchers which we are now considering using as the quality and choice of the bbq food is exceptional quality and great value for the money.

⭐️EXCELLENT CUSTOMER SERVICE⭐️
Outstanding quality meats for brilliant prices
Everything I have tried so far is delicious
A very happy customer 😁

I selected a deal , one off the items was not there, so I got a refund.
I was surprised the joint was refunded in money , Why was it refunded don’t tell me when I ordered it there’s no more joints
Saying is this a meat factory surely you could have got a joint from somewhere else or did the factory closed down because couldn’t for fill my order.or even give me something in place same value
But it’s done
Parcel fine

Please don't place an order with this lot. My delivery was delivered to the wrong address over three weeks ago.
I have not managed to speak with anyone as they only have a mobile number and it is never answered. I have tried customer service but they never reply. Put on Facebook but nothing. They are happy to keep sending adverts. Really not interested in any form of customer service. Very frustrating.

Had a brilliant first order so we ordered a second time.
This was the biggest mistake we made.
Food never turned up, constantly having the days changed for delivery yet still never arrives. This is an order of £180 worth of produce that we ordered nearly a month ago now.
We have consistently emailed to no avail.
We have ended up ringing the restaurant direct to get them to go into the butchers to sort it out and still nothing.
Tbh at this point we are beyond fuming to pay nearly £200 on produce and have nothing to show for it.

I ORDERED OVER £180 WORTH OF MEAT TO BE DELIVERED THAT WAS NEARLY A MONTH AGO I HAVE RECEIVED NOTHING DESPITE EMAILING THEM AND BEING TOLD WE APOLOGISE IT WAS AN ERROR IT WILL BE COLLECTED AND SENT OUT TO YOU TODAY 3 TIMES AND STILL NOTHING NO PHONE NUMBER TO CONTACT THEM DIRECT AND THEY HAVE TO APPROVE YOU TO POST ON TBE FACEBOOK PAGE ITS DISGUSTING BEHAVIOUR FROM A BUSINESS

Been ordering from this place for a few months thought I'd try a xl mystery box it states £150 worth of meat for £79.99 and the contents didnt even add up to £79.99 and the quality looked like it had been found in the scraps bin absolutely disgusting. I have tried to contact but had no replies from online chat or email. I wont be going back to this place advise people to be very careful ordering from here.

Had an order with this company. Emailed them 4 times to change the delivery address 2 days before delivery. Still sent it to the wrong address so never received my order. Now heard nothing back about receiving my order. After 1 week of them sending me a complaint form to fill in. Told me to email him at his email address but still not heard anything. As the the reply from my review. After all this time still not heard anything. Darren at the fat butcher talking out of his arse. What a terrible company. Don’t use them.

I am going to be as constructive as possible as I am all for supporting small businesses and I will continue to do so. However, when service is so poor I have no choice but to deliver feedback, in the hope they thrive in this climate. Only placed 2 orders and both orders have gone wrong. The promised delivery dates comes & goes, followed by the 2nd promise delivery date also passes, with the hope the 3rd delivery date actually happens. (We will see).
After many emails, I finally get a response saying "we are sorry, there has been an issue with you're order/delivery. (I worked that one out myself).
Both orders were for an event for my clients and it warranted me going elsewhere to purchase the meat.
I will sit tight and hope the order appears when promised (fingers crossed for the 3rd delivery date offered). The initial delivery date was 17th July, followed by 18th July. (Those never materialised)
To finish in a positive, the meat quantity and quality is fine and have no issues with the products, but something in the back of house re deliveries needs tweaking plus the communication/honesty.

Dont waste your money on sh.T food from this site £180.00 on steak my dog will not eat it its that bad

Jut had my order turn up today late again all products had the labels took off them no idea what the meat is or sell by other than the two packs of sausages one which had no packaging at all other than the tray they were in the other was to be eaten the day it arrived I also have what appears to be a small joint that had a Marks and Spencer label on it can anybody tell me what is going on 🤷🏻‍♂️🤷🏻‍♂️

£180 order and the steaks were rotten. Blamed DPD but they only had it for two days and they were stinking and green. The inly pack that looked okay the dogs didnt even eat.

Not the best customer service , plenty of other butchers online so wont be ordering again.

Earlier this year my boyfriend ordered a mystery box which was meant to contain a selection of steaks for us. The box with other items arrived however, sadly, no steaks. On contacting the Fat Butcher I was offered a £20 credit toward my next purchase instead of being sent the missing items which I had already paid for.
This kind of lack of customer service leads to lack of customers, including us.

Made an order on the 2nd of July 2026 with a delivery date of the 17th of July 2026 paid in full. So two weeks to sort out. I am still waiting for my order to be delivered, its now the 18th of July 2026. This is the second time delivery has been delayed with no explanation . I WILL NOT BE USING THE FAT BUTCHER AGAIN VERY POOR SERVICE.

I don't know what has happened with this company they used to be good. However, for the last two orders I have had problems. The first being a pork loin joint I had ordered was just lumps of meat stuck together and the second was lamb leg steaks that i cooked today. As they were cooking they gave off a strange odour but when I actually bit into one the taste was undescribable. It was foul. I think it had gone off.
I do have a ten pounds credit with The Fat Butcher for the pork joint but honestly they can keep it. I shan't be ordering again. I have used this company every month for quite a while now but not anymore I would rather pay a bit extra at Tescoand not risk food poisoning. UPDATE: Went to cook the chicken I ordered and that too had gone off. So my whole order ended up in the trash.