The First Aid Team Reviews 

104
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Good, solid, day-long First Aid at Work course. Experienced, knowledgeable instructor. I have been on the course a couple of times before, and the visuals haven't changed and look rather dated. That s... See more

Company replied

Rated 5 out of 5 stars

We booked our First Aid At Work refresher via Freddie at The First Aid Team at our offices. We were so impressed with John and his method of teaching. We were engaged from start to finish, at no tim... See more

Company replied

Rated 5 out of 5 stars

Vicky visited us at our office/warehouse at the end of April 2021. She engaged the participants and kept up the momentum. Vicky ensured everyone was fully engaged and gave examples to back up her te... See more

Rated 5 out of 5 stars

Did the one day emergency first aid at work course and came away feeling ready to tackle all sorts. The course was a good mix of theory and practical and covered a huge array of topics. The facilitato... See more

Company replied

Company details

  1. Class

Written by the company

The First Aid Team is dedicated to providing first class, fully certified First Aid training to companies and individuals throughout Devon, Kent and Sussex. We run regular open courses in Hastings, Maidstone and Tunbridge Wells, and can travel throughout the country to meet the requirements of organisations, groups and businesses. All our regulated qualifications meet the requirements of the Health & Safety Executive and Ofqual, so please take a look at our website, or contact us for further information. We are the First Aid Team, and we teach people to save lives.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great course

All staff that have attended the training have been very positive about the training, we will be continuing to send staff that need first aid training.

February 22, 2024
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Reply from The First Aid Team

Thanks Ron for your kind comments, we enjoy having your colleagues on our courses and look forward to continuing being of service to the school

Rated 5 out of 5 stars

Well organised and informative

Well organised and informative as always. Will use the company again for our training requirements

February 13, 2024
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Reply from The First Aid Team

Thank for your kind comments, they're very much appreciated and we look forward to being of service to you again

Rated 5 out of 5 stars

Personal touch

Booking easy, some slight misunderstanding over the website, but was called and spoke to one of the trainers, very helpful. I did my training with this company three years ago and wanted to do my refresher training specifically with them again.

February 9, 2024
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Reply from The First Aid Team

Thanks for the review. It is much appreciated. I'm glad that our trainer was able to help you and that you wanted to come back to us

Rated 5 out of 5 stars

Feel ready to tackle any first aid issue

Did the one day emergency first aid at work course and came away feeling ready to tackle all sorts. The course was a good mix of theory and practical and covered a huge array of topics. The facilitator was enthusiastic, knowledgeable, and down to earth. Would recommend The First Aid Team to anyone thinking of doing first aid training.

September 25, 2023
Unprompted review
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Reply from The First Aid Team

Hi Olivia. Thank you so much for your wonderful feedback which I will be sure to pass on to Jeremy. If you ever have any First Aid related questions or need any further information, please don't hesitate to contact us.

Rated 4 out of 5 stars

Engaging facilitator

A knowledgeable facilitator who kept us engaged on a long day of training. The practical sessions were useful.

September 4, 2023
Unprompted review
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Reply from The First Aid Team

Thank you for leaving us your feedback and if we can be of any assistance with your First Aid queries please don't hesitate to contact us.

Rated 5 out of 5 stars

The class room was relaxing and…

The classroom was relaxing and comfortable. Trainers were on point jovial and informative.

July 20, 2023
Unprompted review
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Reply from The First Aid Team

Hi Romeo. We appreciate you taking the time to leave us your feedback. I am pleased to hear that you felt relaxed and comfortable on your course and that your trainer was on point. I will be sure to pass this on.

Rated 5 out of 5 stars

Great training day

July 13, 2023
Unprompted review
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Reply from The First Aid Team

Hi Toby. Thanks for your feedback and if you ever have any questions, please don't hesitate to contact us.

Rated 5 out of 5 stars

First aid training

Great course, good training, very helpful.

July 1, 2023
Unprompted review
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Reply from The First Aid Team

Hi Jo. Thanks for letting us know your thoughts on our course. It's always great to hear such positive feedback. If you ever have any First Aid related questions, please don't hesitate to contact us and we hope to see you again.

Rated 4 out of 5 stars

Great Presenters

Presenters had a great deal of real life experience in the field they were discussing as well as experience presenting to groups and keeping the tone enjoyable and professional.

June 30, 2023
Unprompted review
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Reply from The First Aid Team

Hi Mike. Thanks for taking the time to leave your feedback and I am pleased to hear that you find the course enjoyable. If you ever have any questions, please don't hesitate to contact us.

Rated 4 out of 5 stars

Good, but room for improvement.

I found the training good but overly focused on mental health illnesses rather than how to actually speak to people in distress. As mental health first aiders in the work place I think learning about schizophrenia for example is not something we are likely to come across. I think time spent doing some role playing and giving as almost a script to the express the limits of proficiency and the boundaries on confidentiality, also showing some emotive focus when someone is talking. Show what Gerard Egan's SOLER theory actually looks like, show how to offer some reflection and paraphrasing to show that the person seeking help is being heard. For me this would be massively more beneficial than some of the learning that I experienced. I am CPCAB level 2 in counselling skills qualified and studying for my CPCAB in counselling studies, so this idea comes from my own learning experience outside of this course.

May 12, 2023
Unprompted review
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Reply from The First Aid Team

Hi Daniel. Thank you for taking the time to leave us such in-depth feedback. I will be sure to pass this on to the trainer and the awarding body that creates the course content.

Rated 5 out of 5 stars

Great

Great course

April 17, 2023
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Reply from The First Aid Team

Hi Steve. Thanks for your feedback and if we can be of any assistance in the future, please don't hesitate to contact us.

Rated 5 out of 5 stars

Great company

The company is so helpful and is efficient, professional and approachable.

April 24, 2023
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Reply from The First Aid Team

Hey Sharon. We always really appreciate your kind words and thank you so much for leaving them on her. It's always a pleasure to work with you.

Rated 5 out of 5 stars

Confident approach

The first part was detailed but clear explanations ensured the correct level of rigour as should be required for a First Aid course. The second part was delivered in person by an excellent practitioner who responded well the needs to our group

April 19, 2023
Unprompted review
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Reply from The First Aid Team

Thank you for leaving us your feedback and I am pleased to hear that you felt the course was delivered with such levels of excellence. If you ever have any First Aid related questions, please don't hesitate to contact us.

Rated 4 out of 5 stars

Experienced Teaching

Good, solid, day-long First Aid at Work course. Experienced, knowledgeable instructor. I have been on the course a couple of times before, and the visuals haven't changed and look rather dated. That said, I wasn't there to be entertained.

April 17, 2023
Unprompted review
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Reply from The First Aid Team

Thank you for your feedback which I will be sure to pass on to the team. Thank you for your continued support and business.

Rated 4 out of 5 stars

useful course

an informative course with lots of practical participation exercises done in an unhurried manner .

April 21, 2023
Unprompted review
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Reply from The First Aid Team

Thank you for taking the time to leave us your feedback. I am pleased you found the course informative and if you ever have any First Aid related questions, please don't hesitate to contact us.

Rated 5 out of 5 stars

The instructor was fantastic as always

The instructor was fantastic as always! Great course, set out well.
Always very interactive and all questions answered.

Certificate’s came through quick!

Will rebook when needed.

April 21, 2023
Unprompted review
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Reply from The First Aid Team

Hi Kevin. That you or this great feedback! Jeremy will be delighted. We look forward to seeing you again in 3 years. Best wishes.

Rated 5 out of 5 stars

very good course and instructor

very good course and instructor. Highly recommended

April 20, 2023
Unprompted review
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Reply from The First Aid Team

Hi Alex. Thank you for your feedback which I'll be sure to pass on to Jeremy and thank you for your business. We hope to work with you again in the future.

Rated 5 out of 5 stars

First Aid

Each topic was explained simply and made to feel at ease.

April 17, 2023
Unprompted review
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Reply from The First Aid Team

I am pleased to hear that you were made to feel at ease on the course and that you felt everything was well explained. Don't hesitate to contact us if you have any questions.

Rated 5 out of 5 stars

Was very good

April 15, 2023
Unprompted review
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Reply from The First Aid Team

Thank you for your feedback and if you ever have any questions, please don't hesitate to contact us.

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