wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... See more
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Review summary
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Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars
I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add... See more
Great as always, Had a little problem setting up the control box but a quick call to your help line all sorted 👍 I used this company a few times now always Good price, excellent customer service... See more
Company details
Written by the company
Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.
Contact info
United Kingdom
- www.thefloorheatingwarehouse.co.uk
4.6
Excellent
448 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Good quality and price
March 14, 2026
Excellent customer support and…
Excellent customer support and communication. The underfloor heating works flawlessly. We are very happy with our purchase from The Floor Heating Warehouse.
February 27, 2026
Poor website listing's and delivery
Plastered all over the website for next day delivery, I placed my order to be told it would be 3 days as made to order, no mention of this on the listing.
I also paid extra for a small delivery vehicle as was a tight narrow street for the delivery to still turn up in a lorry and block the road. I was then told the product wouldn't fit in a van because it was too long which was a load of tosh, I fit that sized product in my own medium sized van all the time. There was even a note on the courier companies delivery details saying 'send on van'
All of this information was provided to the floor heating warehouse who didn't seem interested in admitting any fault on their part, or refunding the additional cost of the small delivery vehicle.
The only saving grace is that the product seems fine
March 6, 2026
Reply from The Floor Heating Warehouse
Hi Paul,
Thank you for your feedback and we’re sorry to hear that your experience didn’t meet expectations.
The HeatBoard panels are currently in very high demand and are produced and dispatched on a rolling basis, which can occasionally result in a short lead time of a few days rather than next-day delivery just for this specific board - we did on this occasion let you know of the delivery date once order was placed. All other products were despatched on a Next Day delivery. We do take on board your comments regarding how this is presented on the product page and will review this to ensure it is clearer.
Regarding delivery, due to the 2.4m length of the boards they are typically transported on larger vehicles. We arranged a smaller vehicle as requested, however we appreciate that access on tighter residential roads can still be challenging and we will continue to work with our carriers to improve this where possible.
We’re pleased to hear that you are happy with the product itself, and we do genuinely appreciate your feedback as it helps us improve both our communication and delivery experience going forward.
Excellent service as always
March 5, 2026
Excellent service
Excellent service. Quick delivery. Great value for money and very good product. I would highly recommend
February 28, 2026
Excellent service and always next day…
Excellent service and always next day delivery bought from them quite often great company.
July 31, 2025
Great experience and good knowledge…
Great experience and good knowledge from the team.
February 27, 2026
Great delivery.
Great delivery.
Cannot rate the product yet as not had chance to install.
February 18, 2026
Can excellent service and availability…
Can excellent service and availability of specific parts unavailable elsewhere. Good pricing
Very fast despatch and delivery.
January 21, 2026
wow great company
wow, great company and superb CS
as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation
Searched for the parts and TFHW came out the best option, and although i will be getting some expert help to install it, i have an inquisitive mind so several email questions later about set up, thermostats, wiring etc
i am more than impressed with the level of detailed information sent to me especially Etienne Sales Manager thanks very much
February 18, 2026
Unprompted review
Excellent products and service
January 19, 2026
The product is superb,but the…
The product is superb,but the information leftlet and instructions was poor ,badly printed, could not read properly,I ended up looking on YouTube.
I thought the delivery charge was a bit excessive,but otherwise all good
January 15, 2026
Complex design well executed.
Very quick turnaround of designs with a complex layout and hybrid design (part overlay, part in screed) allowing for the existing building to be implemented now and the extension to be easily integrated once constructed.
January 22, 2026
Very good delivery and communications
January 14, 2026
Items turned up promptly and all at a…
Items turned up promptly and all at a reasonable price, quality was what I hoped for, andexpected.
January 20, 2026
Heatmiser Slimline-B V3 Battery Powered Programmable Thermostat
Product was competitively priced and delivered promptly.
January 8, 2026
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