The Floor Heating Warehouse Reviews 

449
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of their products. Many highlight the swift and efficient delivery service, often noting prompt or next-day arrival. People are also very satisfied with the high quality and reliability of the products. Reviewers frequently commend the superb service and helpful support provided by the staff, including custom design assistance and technical advice.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and efficient... See more

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and smooth order handling, with... See more

Price

Customers consistently note positive experiences with price, frequently mentioning good and competitive... See more

Service

Customers consistently report positive experiences with the service, describing it as helpful, efficient, and... See more

Quality

Clients share positive opinions on quality, consistently praising the products as good, superb, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... See more

Rated 5 out of 5 stars

I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add... See more

Rated 5 out of 5 stars

Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go thr... See more

Rated 5 out of 5 stars

Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars


Company details

  1. Heating Equipment Supplier

Written by the company

Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

449 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(449)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommended

I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add to the quotation and they were extremely helpful. Now thinking of upgrading the conservatory floor so it can be used all year round and they will be my go to company!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Service exemplary

Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go through details and explanations of the system. Plus a bonus was the pricing.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service

I purchased both water-based and electric underfloor heating systems from this company. My first order was about a year ago, and I was initially worried because I needed delivery to the Republic of Ireland. However, they were very responsive to all my emails and the process went smoothly.

Since that first order, I have placed several more. The quality of their items and their customer service have been exceptional.

Most recently, I ordered a heat pump—an item they don’t normally stock. Despite this, they arranged it for me and guided me every step of the way until it was delivered.

I want to thank Mark Gaudion and his team for their superb service. I highly recommend this company. It doesn’t matter where you are located; they will arrange everything for you.

November 28, 2025
Rated 5 out of 5 stars

First order with this company

First order with this company. Item was a good price and swift delivery. Very happy. Definitely would use again. Obviously I haven’t had to return anything under warranty, so cannot comment on that.

November 30, 2025
Rated 5 out of 5 stars

Happy wife, Happy Life !

I have been using TFHW products for over 10 years. Their products are brilliant, reliable, and RoHS compliant. Delivery and technical support are consistently of the highest standard. In my opinion, TFHW is the one-stop shop for all your underfloor heating requirements.
Julien – Arete Building Solutions

November 15, 2025
Rated 1 out of 5 stars

No support and help

Even when purchasing around 2 thousand pounds worth of gear from them, there was no support at all. Had couple of questions regarding layout and UFH system requirements but no answers or even reply came back

November 6, 2025
The Floor Heating Warehouse logo

Reply from The Floor Heating Warehouse

Hi Darius,
Thank you for taking my call yesterday. I’m very sorry that you didn’t receive a reply to your initial questions. Our correct email address is info@tfhw.co.uk or you can always reach us by phone on 020 3336 7444.
We’ve checked our system thoroughly and couldn’t find any message from you, which suggests that the enquiry may not have come through to the correct address. I completely understand how frustrating that must have been, and I’m glad we were able to go through everything together on the phone.
If you ever don’t receive a response in future, please do give us a quick call, we’re always here to help before and after sales.

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