wow, great company and superb CS as a keen DIYer ive taken on a task of adding UFH to a kitchen renovation Searched for the parts and TFHW came out the best option, and although i will be getting... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I came across this company after looking on Google and eBay for a heated floor for the bathroom. Their prices are superb and they offer a custom design service that is second to none. I called to add... See more
Service exemplary apart from an initial misunderstanding about the pipe sizes and design routing of UFH piping. Design changed and resubmitted on the saje day, much appreciated. Took time to go thr... See more
Great place for underfloor heating friendly staff selling good quality products big thanks to Mark always helping to make right decisions many thanks definitely 5 stars
Company details
Written by the company
Customer service is of paramount importance to us. We strive to ensure customers are totally satisfied. On a rare occasion where customer expectation is not met in full, we will do all we can to rectify this.
Contact info
United Kingdom
- www.thefloorheatingwarehouse.co.uk
4.6
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Excellent customer service, availavble on the phone to adjust and discuss orders
January 16, 2025
Person I spoke to was very helpful and…
Person I spoke to was very helpful and delivered was very quick
January 13, 2025
Cannot fault the service or the product.
A great product, a friendly and informative staff, delivered in time (despite the weather!) and all at a very good price.
January 3, 2025
Always a good company to buy from
Always a good company to buy from, great prices and delivery and quality products
January 8, 2025
The staff were very helpful
The staff were very helpful, we had a lot of questions and they really took the time to explain everything for us.
December 18, 2024
Excellent product and customer service
This is the third time we have used this company and the customer service and support has always been excellent. I would recommend using this company based on my experience. We would not nowconsider using anyone else. They have provided quality product and excellent customer service everyone we have used them.
December 20, 2024
Arrived promptly…
3 orders now and all arrived promptly and well packaged - can’t ask for better than that…
December 14, 2024
Quick delivery and very good customer…
Quick delivery and very good customer service. Especially the phone enquiry very responsive and informative will recommend to anyone.
December 11, 2024
Have used them a few times now
Have used them a few times now. Competitive pricing and fast delivery. Have a good range of products also.
December 6, 2024
Good detailed description of equipment…
Good detailed description of equipment prior to purchase and good purchase experiance
November 21, 2024
Electric ufh wire was ok
Electric ufh wire was ok, however description is very poor. After installing the wire it covered only 3m2 (laying the cable with big distances) even by seller it shall be enough for 4.5m2. Finally I had to buy another one which was by seller designated for up to 6m2 to cover 4m2.
November 25, 2024
Reply from The Floor Heating Warehouse
Thankyou for your feedback. The In-Screed cables can be spaced at any spacing required to achieve the preferred heat output. So for example if you space cables close together you will have a higher output but will cover less floor area. Each cable does state its coverage on our website. So for your chosen cable the coverage options as shown are:
- High Heat Loss Applications (200 watts/m² – Conservatory/Garden Room) – 2.8 m²
- General Room Heat (160 watts/m² – Room Heating) – 3.5 m²
If your cable covered 3m² then you have installed it at approximately 200watts/m² which is the closest spacing normally used and will give the highest heat output, but will only cover the 3m² at this close spacing.
Apologies for any misunderstanding.
Next day delivery.
Ordered on Friday with next day delivery paid for delivered on Tuesday. Apart from that very good.
November 15, 2024
Reply from The Floor Heating Warehouse
Thankyou for your review, we appreciate your feedback.
We have investigated this for you and note that the order was placed at 21.41 on Friday evening which as per our online details, has unfortunately missed the cutoff for same day despatch and therefore despatched on the next working day (Monday) for delivery on Tuesday as per your receipt. Regarding the payment of £7.50 we apologise for any misunderstanding but as explained online "For orders with a value below £69.00 excluding vat, a £7.50 fee will be applied. This is not a delivery charge but instead is a charge to cover our costs for the picking & packing labour/packaging materials, associated to the despatch of smaller orders"
We hope the product met all your expectations and would be glad to assist in the future.
Delivery was late and still waiting for…
Delivery was late and still waiting for a refund after 13 days later
November 13, 2024
Reply from The Floor Heating Warehouse
Hi Ian,
apologies that we have not met expectations on this occasion. Having reviewed this it appears that when the courier attempted delivery the delivery was refused at the address. We then contacted you to confirm that the refused item will be returned to us and upon receipt a full refund will be processed. The courier has now returned the product to us and we received it back on Monday this week. Upon receipt your full refund was processed and sent. There will be a delay from us forwarding your refund, to your bank showing the refund in your account. If not showing in the next couple of days then please contact your bank. We apologise for any issues caused and look forward to assisting you in the future.
Easy to do business with
Easy to do business with, the hub I bought was well priced compared to competitors and postage was prompt. Simple, straightforward, thanks.
October 10, 2024
They have implemented eco-friendly…
They have implemented eco-friendly practices that not only benefit the environment but also align with our company values. From energy-efficient lighting to waste reduction initiatives, it’s clear that they take their environmental responsibilities seriously. This commitment has made our partnership even more meaningful. It’s great to work with a warehouse that is not only focused on business but also on making a positive impact.
November 17, 2024
Unprompted review
Will definitely use them again!
Next day delivery - had exactly what I wanted with clear details - and great price. Definitely use them again!
November 13, 2024
Super quick service and easy to…
Super quick service and easy to understand website I would recommend this site to friends and family
Thank you
November 12, 2024
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