Thefoamshop Reviews 

543
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great service great product great price! We needed new cushions for a passenger boat. The foam shop were brilliant from the start from advising on products and how to measure for curved seat cushion... See more

Company replied

Rated 1 out of 5 stars

I waited 7 weeks for a product to arrive and it was faulty. It's taking weeks to get the corrections made and my requests to speak directly to the manager, have been ignored. This is a very stressful... See more

Rated 5 out of 5 stars

I was struggling to get Waxed Cotton Cambric locally or onlne (needed it posted on the roll) and almost gave in when I contacted the Faom Shop and they saiduse our sister store Livedale and they will... See more

Company replied

Rated 5 out of 5 stars

I ordered a small test piece of foam, unfortunately it arrived with the wrong dimensions (1inch thick instead of 1cm, easily done). When I emailed to let them know, I received an immediate reply, apo... See more

Company replied

Company details

  1. Upholstery Shop

Written by the company

The Foam Shop offers the most affordable foam with cut to size available, we are able to supply a range of foam for mattresses, toppers, cushions and upholstery


Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(543)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

Delays on refund for returns

Ordered mattress for vw pop top, unfortunately even though we'd ordered the slimmest size and checked the clearance as guided, the roof wouldn't shut properly so we had to return the product. Not the shops fault as I appreciate all pop tops are different. Agreed the return via chat and paid £18 for the pleasure, took over a month to get the refund but turned out to be change of staff and illness causing delays and now resolved.
Edit:1 to 4 stars now that issue has been resolved

April 9, 2024
Unprompted review
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Reply from Thefoamshop

We deserved this review We were happy to have the goods back even though there was no fault on our end

As a rule customers should receive a refund with 14 working days according to consumer contract regulations

I contacted the customer to get me up to speed as I could see we had a return They explained that they’d sent it back as they had ordered the wrong size for there pop top

I offered to make the topper fit at no extra cost but they advised they had taken another course of action

It was at this point I organised a refund via the website

It would appear that I, being old and stupid did not process the refund correctly.

In my defence I ve just had a knee replacement so I’ll blaim it on the drugs

In any event once I noticed the 1star review I contacted the customer, apologised and then checked our refund system to find that it was in fact 100% my fault as I omitted to click “Confirm”






Rated 5 out of 5 stars

Custom made chair cushion

The site made working out what sort of foam I needed easy, but I was able to double check with a conversation as well. I posted off a template and have received exactly what I wanted. Found the emails reporting on what stage the order had reached helpful. Really appreciate how well it’s made, skilled job. Thanks

April 3, 2024
Unprompted review
Rated 4 out of 5 stars

Not 5 stars because the web page isn't…

Not 5 stars because the web page isn't particularly easy to negotiate but otherwise excellent service, delivery as promised and kept up to speed with progress. Item arrived well packed and exactly as ordered.

March 10, 2024
Unprompted review
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Reply from Thefoamshop

Thank you so much for the review. thefoamshop.co.uk is just about to be replaced with the latest web site tech

Rated 1 out of 5 stars

poor customer service and as yet an unfulfilled order

I ordered some memory foam cut to size for my campervan on 08/02/2024 with a lead time of 7 working days. I needed it for a trip on 24/02/2024. When I questioned it's no show by email I was assured it would arrive by 23/02/2024. I had to ring up on 22/02/2024 when I hadn't heard anything more only to be told that a supplier had let them down and that there was nothing they could do. Apart from the unrealistic lead time, some communication regarding the delay would have been professional and courteous. The woman's "not my problem" and "we have too many orders to email you" attitude on the phone irked.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Like a new sofa

Exchanged filled sofa seat cushions with foam, dacron and polywrap. Great customer service and communication in order to get a quote. Progress reports right up to delivery.

The sofa is now comfortable and has years left in it.

January 17, 2024
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 4 out of 5 stars

The delivery arrived, eventually

The delivery arrived, after the courier, DX, initially said that they could not deliver. They did not ring my doorbell, and, despite saying they had, did not leave a card to say they had tried. The re-arranged delivery, by the same driver, was made as it should have been the previous day. The quality of the covers is excellent, and fits perfectly.

January 16, 2024
Unprompted review
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Reply from Thefoamshop

So sorry to hear the carrier let you down. Thank you for the feedback, we will forward it back to the carrier

Rated 5 out of 5 stars

Absolute quality

Absolute quality . Ordered capmper van foam mattress 50% base foam 50%memory foam with cover 👌👌👌 quick turn around and delivery ,well packaged . Would def recommend the foam shop👍👍👍

January 5, 2024
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Caravan cushions

From contacting the company for help to placing the order and the very quick delivery, the team have been brilliant. Thank you, 5*

December 21, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Highly recommended

These guys couldn't do enough for me to get the fit just right. Very thourough and I'm really happy with the quality.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

If you need foam, these are the guys!

I had already looked into what I was looking for,so I had an idea, saying that, the person I spoke was was still very helpful over the phone. I told him what I wanted, he gave me a price, I paid for it there and then, and I picked it up the next day. What more could you ask for? Great service, very reasonable prices, I was quoted twice as much from another company, so I was more than happy with Foam 4 U. Thank you for your quick, efficient friendly service. I would definitely recommend. Elaine from Taunton

November 16, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for taking the time to review us Elaine

Rated 5 out of 5 stars

Excellent product

Arrived on time. Excellent product and service. This is my 2nd purchase from them.

November 6, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Such a great company! 100% recommend!

I never write reviews but they exceeded my expectations!

Took in a damaged sofa cover, I was expecting a huge price and a long wait to get fixed.

They fixed the cover in 15 minutes on the spot at an amazing price.

I wasn't expecting that!

The staff were friendly and very helpful - they know their stuff.

Keep up the great work, thanks

November 3, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Absolutely fantastic

The Foam Shop is absolutely fantastic both in terms of products, price and customer service. Right from the first phone contact when they gave me excellent advice about the right foam for my dog's bed and cushion, through to regular updates during the creation process to delivery to the door. The memory foam bed with topper cushion are superbly made and fit my dog's bed to perfection - he is very pleased indeed. Many thanks and I shall certainly use this company again and recommend to others.

October 24, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Great Company

Ordered a bag of foam crumbs online for collection. My order was ready within a couple of days and upon collection I was greeted by very friendly and helpful staff. Would recommend and purchase from The Foam Shop again. Thanks! :)

October 10, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for taking the time to let us know you had a positive experience

Rated 3 out of 5 stars

Read the terms and conditions first

Placed an order that took approximately a week to turn round and get delivered which wasn’t an issue for us, However when the item arrived it consisted of two pieces joined together by glue. I shared my disappointment by email and they responded the same day stating that they were sorry about my disappointment but it is in their terms and conditions that this could happen unless the costumer stated otherwise. An oversight on my side, but annoyed that you pay the same good money for an item that maybe joined or not. Read terms and conditions!

October 16, 2023
Unprompted review
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Reply from Thefoamshop

Thanks you for taking the time to review, The information about some foam needling to be joined as a result of the size ordered being over sheet size Is also available on the home page just under the portion you enter your sizes. On this occasion the foam is joined out of necessity due to the sizes ordered

Rated 5 out of 5 stars

fish filter foam

good product, good price, speedy delivery

August 10, 2023
Unprompted review
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Reply from Thefoamshop

Thank you for the feedback, Much appreciated

Rated 5 out of 5 stars

Excellent Helpful Company

The Foam Shop had a well designed website so it was reasonably easy to find what I required to upgrade my dining room seat pads but with no experience in this, I thought I would get something wrong but Sarah's advice was most helpful. Every thing arrived after a few days and all went well. Had a bit of a job applying the vinyl seat covers but eventually got the hang of using the hair dryer at the corners. All completed and we are very happy with the final appearance. Very impressed with the Foam Shop and highly recommend them.

October 14, 2023
Unprompted review

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