Thefoamshop Reviews 

I ordered, and paid in full for, some upholstered foam cushions which were supposed to be delivered within about 4-6 weeks. After four weeks I was told that the fabric I had ordered and paid for was not available and would not be until 2022. I asked to see what fabrics were in stock and was sent samples. None were suitable. I then asked for some more samples in another colour and selected two colours (neither was exactly right but I felt having two would be an appropriate compromise) and so asked for the cushions to be upholstered in both colours. I was told neither colours were in stock by the production manager. Up until this point everyone I spoke to and corresponded with were extremely helpful. However, once I realised that none of the colours I wanted were available, nor would be for the foreseeable future, I wrote and asked for a refund. I then heard from the Sales Manager telling me that I could have a cash refund for the fabric only, and could provide my own fabric if I wanted, but I could not have a refund on the order. I told them I did not want un-upholstered cushions, had no way of obtaining an appropriate fabric, and I wanted a refund. I then received an abrupt email telling me that in two weeks they would have one of the two colours I had selected in stock and they would do all the upholstery in that one colour. I said I did not want all the upholstery in that one colour, and I therefore wanted a refund or I would register a dispute with my credit card company. I was then told that their terms and conditions did not allow for 'chargebacks' and that delays were inevitable in post Covid times and I should 'take the time to choose an alternative'. I was - and still am - shocked by the tone of this final email and have now lodged a dispute with my Credit Card company and reported the company to Trading Standards. I was careful to look at reviews on Trust Pilot before I paid over £1200 in advance, but all the good reviews have not prevented me from being upset, stressed and feeling cheated. My advice would be that if ordering anything upholstered from this company, ensure that what you want is IN STOCK before parting with any money.

Thanks, Mark, for your help, Paralympian Phillip Eaglesham has all his gear securely packed for Tokyo! From the team at Conquering Horizons

I rang Thefoamshop this morning and spoke to the owner, Mr Harris, who was amazingly helpful and knowledgeable, and solved my requirements with pleasant efficiency. His website is very explicit and I am very happy that I called - and this was a Saturday morning.
UPDATE:- The Foam Shop mattress topper (4" deep), which I ordered, arrived on Friday, delivered by a very helpful and pleasant carrier, and I had to wait for a friend to put it on my bed as I am old. The parcel was amazingly well packed with several layers of protective wrapping and although I had expected to have to put this topper on the bed so that it could expand, it was ready in its lovely zipped cover, to use immediately. Beautifully made, and perfect for my scoliosis back. I slept extremely well last night, and this morning, I did not have sciatica feelings in my leg. HUGE RELIEF! All in all, I recommend this company. The web site explains that due to covid, deliveries may be delayed, but this topper was well worth waiting a little longer for. I highly recommend this company.

Great mattress- originally cut too big but quickly rectified & restitched into cover at a day to suit me. Great service

Ordered just a half sheet of 1cm thick foam and, I suppose, rather spoilt by various other Amazon items being delivered within a day or two, expected the same of the foam shop.
My telephone enquiry to the shop about a week after the order was placed was answered almost immediately by an extremely helpful person who, as good as her word, explained that the foam had been cut, and had my order delivered the following day. Excellent value too.

Great Service as always.
I've used TFS for a few years now and as always items come quickly and with precision cutting.
I've used various foams and pleased with it all.
Alan-Yorcovers

Thefoamshop.co.uk produced some marine/ deck boat seat cushions for us with beading. We sent a pdf of the measurements and they were able to work from that. Thank you to Cy, Sarah and the team. Their customer service was excellent, they were incredibly competitive on costs, and the quality of the cushions was second to none. We will definitely coming back.

Very Helpful company and listens to the brief and came up with some helpful guidance I needed it by a particular date and they make sure it arrived really recommend

Terrible service, extremely poor communication,
Not once replied to my emails
Spoke on the phone to a very rude man.
Product sent not as expected and now I have to pay to return!

For the Foam Shop itself, I'd give 5*. Good product, promptly despatched. I've cut back to 4* (it could have been 3*) because of the useless company they used for delivery. DX Express contacted me regarding delivery between 8am and 6pm. The parcel was not delivered. This reoccured for 3 days. What a waste of my time. If they are short of drivers (possibly because of covid), don't tell customers the parcel will be delivered. DX Express might be cheap and way under the £9.99 I paid for delivery. A choice of a reasonable courier would still have cost under that. I would not reorder from The Foam Shop unless I knew they would not use DX Express. Anybody checking on trustpilot for DX Express can see how useless they are.

Ordered blue hard foam and memory foam cut to size. Blue foam okay, memory foam was advertised as Vasco 60 but was very soft. The colour was yellow. Was told I could send it back for a refund. Once I did I was called by the product manager who was a nice guy and offered to help find a solution, though would not provide the refund. An acceptable solution may have been found. The MD (Mark Harris) insisted on speaking to me and did so in a very condescending manner, telling me I couldn't possibly know anything about foam, I don't test it to standards, what I think is totally wrong. He insisted it was Vasco 60 and so I accepted a re-delivery. I then contacted Vitafoam, the supplier, to be told that Vasco 60 is white and Vasco 40 is yellow, so they had indeed sent inferior foam and Harris was lying.

In short this company are mis-selling their memory foam and ripping you off. On top of that they have charged for 3cm thickness, which you can enter on their cut to size form, but only ship 2.5cm increments. I was again ripped off by about 20% due to this.

I would avoid this company and buy elsewhere.

*Update to reply. Firstly I couldn't have ordered Vasco 40 as The Foam Shop doesn't have a memory foam grade option, but actually explicitly specifies ALL memory foam is Vasco 60. So therefore I ordered Vasco 60. Mark Harris is literally lying in his reply.

As repeatedly stated on the phone the memory foam was far too soft compared to other memory foam toppers, and looked lower density, which is why I thought it was not actual memory foam. I repeatedly stated I was not comparing it to a memory foam mattress. Regardless of this The Foam Shop HAVE knowingly actually shipped softer memory foam, softer than what is advertised and thus what I expected. Then actually lied to me on the phone to accept the item, rather than refund me, which would have been the correct action.

I mean how deep a hole do you need to dig for yourself? Let alone abusing customers on review sites.

Excellent service and a perfect result as always, thank you

A really wonderful company, the product was of the best quality, delivered on time and extremly well packaged.

New expensive mattress wasn’t helping my back at all.
Utter PANIC!!!
What do I do???
I was placing sun lounger cushions on the mattress and this certainly gave me the support I needed - a firm foam topper would work I thought.
Contacted The Foam Shop and received guidance on a suitable regular firm foam for the job.
Kingsize 5cm deep foam arrived and oh!!! It feels great when I lie on it.
Will cover the foam with suitable mattress protector.
Here’s to sleeping well yippee!

Very helpful and efficient service. Would use them again.

My partner ordered a mattress here. We were only allowed to try it in the middle of the carpark. It seemed ok, but when we got it home we realised it was not comfortable and not for us. I rang the following day and told them it was really uncomfortable. It was the owner I spoke to, I was completely brushed off and told to email the complaints department. (This is a small local business). Ended up only offering less than half as a refund. Stay clear!
You can see from the reply what poor service this company offer. We were only allowed to try it in the middle of a car park. had I known this would be the service I would have gone elsewhere. I strongly advise to stay clear!!

Really pleased with my lovely lounger cushions

Good advice before purchase (saved me money), high quality product delivered on time for a very competitive price. One star knocked off as communication after I placed the order was poor; however, for all of the other positives I can live with this and would definitely use them again.

Ordered a piece of foam for a bench cushion, immediately realised I’d ordered too thin a piece so I tried to call - no answer, left message - sent an email and tried to call a few more times, left a message.
Someone replied to my email the same day saying of course that’s no problem, we can change the foam and asked for a contact number, I replied straight away and that was the last I heard from the foam shop until the piece of foam turned up! (10 days).
I tried calling, leaving messages and emailing in the meantime but no one answers the phone and no one got back to me.
As soon as I received the foam, I emailed to explain and tried to ring too. Emailed again 4 days later, and then again another 3 days later. Tried ringing everyday, left messages. Rang at different times. Sent an email another 10 days after my last email stating this was terrible customer service and I got an almost instant reply asking for a contact number, so replied to that and someone rang and said apologised but said there was nothing they could do now as I already had it, so I had to pay for a new piece of foam, I was given a measly 15% off as an apology.
I will certainly be buying foam from elsewhere in future.

Edit to add: I just got the new piece of foam out to make the cushion with and it’s 3cm too short. I couldn’t make this up!

I initially emailed asking for some advice, the response was swift and respectfully straight to the point, I then placed my order which arrived within the stated lead times and fantastic quality. I'll now be using these guys for all my foam needs.