I got the card I needed, but your system was slow and the limitations on addressee & sender are a hindrance.
Company replied
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Review summary
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All is good, but should be more space for sender's info, and for message to gift recipient.
Company replied
Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that... See more
Company replied
I used The Gift Card Shop to purchase some gift cards eight months ago without having any issue using my credit card to make the purchase. This time, I tried to use the new "AirDropKey" process and ha... See more
Company replied
3.7
Average
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bought a gift card from this shop
Bought a gift card from this shop, and I’ve used it and it declines, the card status is on hold, the customer service team doesn't answer and it is a complete scam DO NOT BUY FROM THEM.
February 11, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Anthony!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Couldn't use in Europe, Wouldn't work online in US at all.
My dad sent me a card without realizing that I couldn't use it in Spain. I tried online sites and still it wouldn't work. I gave all the information to one of my friends in the States so that she could try to use it and she had endless errors and was refused the ability to use it as well. When I try to access it again, or even check the website I get errors and can't even enter the site. It's $150 gone that I can't seem to track or use in the US even. I have no access to it and I don't know why my friend couldn't use it if she had all of my information for online purchases. This was a year ago, now my dad has died and neither he nor I ever got money from it.
February 11, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Kate!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I wish I read reviews first
I wish I read reviews first, this site has absolutely no way of getting in contact with anyone and i'm receiving phone calls and emails from numbers that don't match the site, claiming there was issues with my order and that it needs to be canceled but I no longer trust this site. the emails are marked with scam warnings and the links take me to suspicious websites. I need to cancel it, but I have no way of contacting anyone to do so! it's urgent that I cancel this order.
February 5, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Judith!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I ordered two $100.00 gift cards on…
I ordered two $100.00 gift cards on 1/20/2026. According to emails from The Gift Card Shop, they were shipped on 1/22/2026 with a 5-6 day US mail delivery window. The cards were never received. After contacting them several times they issued a "case" on 2/2/2026 and I was told that I would be contacted in 2-3 business days. I was never contacted and filed a dispute with my bank.
January 20, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Updated (improved rating thanks to great customer service) "dangerous URLs and unmatching security certificate!
A friend purchased a 100 Visa Gift Card for me for Christmas but when I click on the link to access I am immediately warned by security software that the page is "suspicious" - the security certificate they are using is one that was issued for a completely different site and it was also flagged for containing "dangerous URLS" - accessing could place data at risk. No way for my friend to receive her money back and no safe way for me to access the card. Did a quick search to see so many reports of fraud / scam and now you can add mine to the list.
Update (2/10/26): as you can see they responded as though they planned to rectify this however despite filling out the information they requested the same day (2/5/26) it's been 5 days and I've never received any follow up. I will update this again should it get resolved but at this point I don't have a lot of confidence that it will.
Update: A late update but wanted to make sure I was able to use the credit before posting again. Despite the issues with the website their customer service was great - responding right away and provided me with the option of a physical gift card that was mailed out and received within a few days. When I first attempted to use in a store it prompted me for a pin # which the paper work that came with the card did not mention so that was frustrating but when I more recently used for an online purchase it went thru with no problems. Hope they resolved the security issues on their website - but I'm updating the rating based on the customer service for resolving the issue and ensuring I could use my gift card.
February 3, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Lara!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for your email address, please use the email your eGift Card was delivered to. We look forward to your reply.
UPDATE: Thank you for providing additional information and taking the time to speak with our team. If you have further questions, please contact us on social media.
TheGiftCardShop.com
As so many others have said
As so many others have said, I ordered a gift card for a Christmas gift and it was never received. When I talked to customer service they just said to keep waiting. Hmmmm….
January 30, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Janet!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Told my financial instituion blocked my card
UPDATE: I received a call from a very nice representative in response to my review. I very rarely write a negative review, but this business needs to provide better training to its team.
I am requesting that Trust Pilot remove the review, since I was assured the team would be advised how to address the problem properly in the future.
While trying to buy a $100 gift card, my purchase was declined on two valid cards. I was told by The Gift Card Shop that my credit card was blocked by my financial institution, and I must call them to ask them to remove the block. I called and was told there was no block and that the financial institution is not allowed to block purchases. I spent a good 45 minutes on this with no result.
January 23, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Mary!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. We look forward to your reply.
UPDATE: Thank you for taking the time to update your review and for speaking with our team. We appreciate your feedback as it helps us improve our customer experience. While Trustpilot is unable to remove reviews on a customer’s behalf, reviews can be updated or removed directly through your Trustpilot account if you choose to do so. Here is an article with information on how to edit or delete your review: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US
TheGiftCardShop.com
Never received gift card
Never received gift card. Received a faulty link that did not function
January 20, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Chris!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I purchased a $200 DoorDash gift card…
I purchased a $200 DoorDash gift card with The Gift Card Shop via Caringbridge and the recipient is unable to redeem it. It says the card has already been redeemed. This is very embarrassing and apparently the recipient is having issues with all DoorDash gift cards purchased via Caringbridge/The Gift Card Shop.
January 18, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Gina!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
COMPLAINT MADE OVER THREE WEEKS AGO NO…
COMPLAINT MADE OVER THREE WEEKS AGO NO RESULTS EXCEPT COMPLAINT NUMBER
December 25, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Joe!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Thank you for providing your information. We have resolved your case and sent an email with the details. If you have further questions, please contact us on social media.
TheGiftCardShop.com
Poor Experience
Been trying to use the egiftcard Visa on Amazon for two days, constant errors. I am located in Canada and have been trying to use it on various US retailers like Amazon.com and bestbuy.com. Tried calling in but just kept getting bounced around menus. Tried to check the FAQ page but I keep getting blocked by their security! awful experience. I am left with a eVisa that cannot be used.
January 14, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Rilo! Visa eGift Cards may only be used in the U.S. and District of Columbia.
eGift card can't be activated at all
I received from my business partner eGift card, but when I click the link from mail I got an error. And on the page when I want to click Get Help, page also doesn't work.
January 7, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Hi Piotr! Visa Gift Cards may only be used in the U.S. and District of Columbia.
TheGiftCardShop.com
i gifted an e card to my friend and she…
i gifted an e card to my friend and she wasn’t even able to use it. How embarrassing! I really wish I read the reviews beofre purchasing!!
January 7, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Sachi!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
SCAM- you’ll never receive the cards…
SCAM- you’ll never receive the cards and get the runaround every time you call (give it a few more days, can’t guarantee delivery times, give it one more day, we’ll “escalate” it, etc.) but you’ll never get your card. Update- it has been 5 weeks and still no cards. They also don’t provide tracking numbers.
December 9, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Tina!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Unusable card despite an active balance - updated
Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that was rejected by Amazon ended up being able to be used in person at a store. We'll just note for now that some of these gift cards cannot be used online. Cindy was absolutely fantastic to work with!
My kids received gift cards from this company for Christmas from a family member. Two kids tried to use theirs on Amazon. One card kept trying to be processed so many times that the card ended up being cancelled. My husband somehow was able to reach an actual person in customer service who said a new card would be sent. Haven't seen it show up yet. The other card was immediately rejected by Amazon. We're going to try a physical store to see if it will work, but the chances are not good. If we have trouble again and especially if the third card is unusable as well, I'll be advising the family member to put in a dispute or claim with their credit card company for fraud.
January 4, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Thank you for providing your information. We are happy to hear your replacement card arrived on 1/9 and a member of our team has been in contact with you.
TheGiftCardShop.com
Card isn't accepted through online…
Card isn't accepted through online retailers despite being a card delivered through email. Phone operators are unhelpful and rude, wasted 45 minutes speaking in circles trying to get me to hang up. Money is in limbo, going to have to charge back with my bank. Absolute scam. Major credit card companies should distance themselves.
January 6, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Noah!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. Please note, this form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
No Idea Which End Is Up
I bought a giftcard for a family member for Christmas on the 22nd. The Gift Card Shop sent an email the same day confirming the purchase. On the 24th, they sent an email stating that "the order cannot be completed". No specific reason. I called The Gift Card Shop "customer service". They claimed to look it up on their system and told me that they do not see a specific reason, either. They said the email is "system generated". I'm never wasting my time on these idiots again. Thanks for pulling this crap on Christmas Eve, Gift Card Shop. You morons!
December 24, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Stole my mom's money 100.00 literally…
Stole my mom's money 100.00 literally stolen from her she ordered two 50.00 visa gift cards from this site for me you guys suck for taking advantage of innocent people I hate this company for scamming my mom now my dads trying to get my visa gift cards money back my mom give you bung holes for my gift card that amazon declined from you guys SMH man should be ashamed robbing the innocent to bad the FBI can't shut you down before the whole united states is scamed by you. ... FYI this was for Christmas too this year
December 10, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Dawn!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
I purchased a card in error and…
I purchased a card in error and immediately went to cancel--no way to do so, which is bizarre. I do not trust this company at all.
Update: they have now sent a few autogenerated responses that did not address the issue in order to make it look like they are responding. Truly atrocious. Do not use this company under any circumstances.
December 21, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Thomas!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Don't use this company!
My daughter uses a particular gas station in Ohio, so I went to their website to purchase a gift card for her gasoline. I was directed to this company, and they sent her an email with the information to use the e-card. She tried multiple times to activate it, and make it work, but it does not. She spent time on the phone trying to fix it, but it never worked. I am trying still to get my money back!
October 6, 2025
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Diana!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Hi Diana! Thank you for providing your information. Your Speedway eGift Card is active. Speedway Fuel Gift Cards can be redeemed in the store or at the pump. Load your eGift Card to your Speedway app for fuel purchases and enjoy the full benefits of tracking your purchases, reloading your card and checking your balance. For further assistance, please call Speedway at 1-866-836-6841.
TheGiftCardShop.com
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