I got the card I needed, but your system was slow and the limitations on addressee & sender are a hindrance.
Company replied
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Review summary
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All is good, but should be more space for sender's info, and for message to gift recipient.
Company replied
Update! Cindy from The Gift Card Shop contacted me about the issue we were having. She was an incredible help to us. We received the one replacement card that we were expecting. The other card that... See more
Company replied
I used The Gift Card Shop to purchase some gift cards eight months ago without having any issue using my credit card to make the purchase. This time, I tried to use the new "AirDropKey" process and ha... See more
Company replied
3.7
Average
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very hard to use and inefficient
Very hard to use. Gives major scam vibes. The customer service person I waited on the phone for almost half an hour to talk to was unhelpful as all get out. She told me to just follow the directions on the card like yeah no duh that’s why I’m calling because those directions aren’t working. they are not well trained or helpful. The website gives a major scam vibes.
March 3, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
We're sorry to hear about your experience and appreciate your review. We have called the phone number provided on your gift card order and left a voicemail. Please give us a call back at your earliest convenience.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
We appreciate you taking the time to share your feedback. We look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your feedback. We look forward to being a part of your next gifting adventure.
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!
Scam
Scam. The gift card doesnt work. I call customer service and they say i should try again. What kind of advice is that? I tried again, doesnt work, wait 20 minutes on their phone line and then they ended the call saying their line is busy. I'm gonna report fraud to my credit card company.
March 2, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Jamie!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website, case number, or your Gift Card serial number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Easy to use
Easy to use
User friendly
Can add new addresses easily
Accepts many forms of payment.
Sends out 3-5 days
February 28, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
We're glad to hear our service was easy for you! We appreciate your feedback and look forward to being a part of your next gifting adventure.
Scam
Someone sent me a $25 gift card from here and I could not get it to work. I waited a couple weeks and decided to try again and now there is a warning from my internet security program that their security certificate has expired.
February 27, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Bruce!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us provide the most effective support, please fill out as much detail as possible. When asked for a reference number, please provide the email address the eGift Card was sent to or the gift card’s serial number. We look forward to your reply.
UPDATE: Thank you for providing your information. We have sent an email to the email address provided to further assist.
TheGiftCardShop.com
Safe, Secure, Straight forward Site
Yall have an easy safe and secure site, and no BS. We live a few states away from our son, so gift cards are a perfect! Thank you
February 26, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Missy - Thank you for the kind review! We’re glad to hear we make gifting easy, especially when sending love from miles away. We appreciate you taking the time to share your experience.
TheGiftCardShop.com
Easy Peasy and verification from bank…
Easy Peasy and verification from bank required
February 26, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Marie-Lise!
We're happy to hear that our service was easy to use and appreciate your feedback. We look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi George!
We're glad to hear our service was quick and easy for you! We appreciate your feedback and look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
Easy and fast
February 25, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're so glad that our service was easy and fast for you. We look forward to being a part of your next gifting adventure.
Unusable
Like everyone else writing reviews on here, this card does not work online. I've tried to find a way to contact thegiftcardshop.com to discuss it, but they only offer phone numbers
January 16, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Brian!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website, case number, or your Gift Card serial number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Carl!
Thank you for your review! We're happy to hear your experience was easy and look forward to being a part of your next gifting adventure.
TheGiftCardShop.com
I never knew you existed…I love this!
February 23, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for sharing your positive experience with us. We hope to be a part of your next gifting adventure!
This company deserves no stars
This company deserves no stars. Received this gift card from my coworkers and tried to use it, and no merchant will accept it. customer service is recording only, no humans. believe the reviews.
February 22, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Stephanie!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: Thank you for taking the time to speak with our team. If you need further assistance, please call or DM us on social media.
TheGiftCardShop.com
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're happy to hear you had a great experience and look forward to being a part of your next gifting adventure.
So glad to have this service
So glad to have this service. It's quick, easy, and who doesn't like a gift card for a present! Thanks.
February 21, 2026
Reply from The Gift Card Shop | TheGiftCardShop.com
Thank you for your review! We're so glad that our service is quick and easy for you. We look forward to being a part of your next gifting adventure.
This company doesn’t deserve any stars…
This company doesn’t deserve any stars at all!!! Bought a $50 gift card for my son. When he tried to use it, he kept getting messages that the card was invalid. We called this company many times; sometimes we were told that the card was invalid, other times we’re told that the card is valid (all recorded messages, no humans!), but was refused by the company that we were trying to buy from. Come on people!!! I can’t afford to just throw $50 dollars away!! And it is impossible to talk to a real person. I don’t know how people who scam others can sleep at night!
February 13, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Joan!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
Disgrace
. I ordered an eGift card on 2/12 and received it the same day. The next day, the card was put on hold. I called customer service to figure out what was going on, and Moses informed me that he is unable to reactivate my card and thus would have to send me a check that will arrive in 3 weeks. He also informed me that the total cost would not include my fee that I paid to receive the eGift card. This is unacceptable and considered fraud. I will no longer buy egift cards from this company again. Unacceptable.
I am appalled by this situation and how you guys handle your customer's ecard. What a disgrace!
February 13, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi there! We're sorry to hear about the issues you've experienced and have responded to your inquiry on Instagram. We look forward to your reply.
TheGiftCardShop.com
Bought a gift card from this shop
Bought a gift card from this shop, and I’ve used it and it declines, the card status is on hold, the customer service team doesn't answer and it is a complete scam DO NOT BUY FROM THEM.
February 11, 2026
Unprompted review
Reply from The Gift Card Shop | TheGiftCardShop.com
Hi Anthony!
We're sorry to hear about the issues you've experienced and have sent you an email from noreply.notifications@trustpilot.com requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days.
To help us better understand your experience and provide the most effective support, please fill out as much detail as possible. When asked for a reference number, you can use your order number from our website or case number. We look forward to your reply.
UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you still need support, please don’t hesitate to call or send us a DM on social media. We’d be happy to assist!
TheGiftCardShop.com
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