thegoldenwebshop.com Reviews 143

Scam. What few responses I have received are untrue. Have now submitted claim via credit card for refund.

Scam!!!! Not as described. Stitching was already coming apart when I received it. Hood is small. Front neck piece is not whats in the ad!
Dollar store quality!!

Item arrived broken and never responded when contacted. Not serious. Stay away!

In early July 2025 I purchased a vase I paid 78 euro. I never received any kind of email or invoice and I still have not received any update, Email or any communication from the The golden webshop. I emailed them twice since to find out the status of my order nothing back. I have purchased previously about 3/4 years ago without any issues. It's the lack of acknowledgement and communication that bothers me. 78 euro isn't a huge amount of money but I feel ripped off. I will never buy from them again and I couldn't recommend them. Very poor customer service a simple email response to acknowledge receipt of payment and issue and invoice isn't much to ask for! I have no issue on waiting for the item to arrive I understand this can take a few weeks.

Ordered item over a month ago, have chased up with emails, no response. This is clearly a scam having read other reviews.

Pushy and rude customer service. Even threaten your credibility and reputation if you don't remit funds within 24 hrs. Basically using wholesalers upfront money to fund the sales.

I can't believe this website isn't shut down absolutely 100 percent a scam. Charges you subscription and you will never receive your items and have to order a new card. Don't order from these scammers!

Don't buy anything from these crooks !

Even if you eventually receive what you ordered, they enroll you in a subscription without your consent, and try to charge your credit card $30. a month, while they ignore your demands to cancel that subscription.

I'm just grateful my credit card company recognizes a fraud charge when they see one.

Terrible customer service. There are so many companies with good customer service and this one is one of the worst I have ever delt with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Order 2 times from this company 12/12/2024. Received email from company with order #, shows merchandise was charged to my CC. States Email states "free standard shipping with tracking number". Have never received tracking number so that doesn't help.

Today is 01/07/2025 and have not received merchandise. When calling phone number on website messages says call cannot be placed as dial. Also, called phone number listed on their email. Get same message. Sent email several days ago with no response. Guess company dropped off face of the earth!!!

These guys are a China Company that is trying to sell in the American market. They promise a five day UPS delivery but only deliver on a slow boat from China. Don't order from these guys. They also try to scam you by automatically signing you up for a membership for $29.95 a month that is impossible to cancel. You have to cancel your card and get it re-issued to stop the. Complete crooks and scammers.

I ordered 2 lemon vases 45 day ago for 400 eur. I haven’t got anything and they are ignoring my mails.

Ordered what looked like a beautiful (but very expensive! strawberry vase after seeing it on Instagram but it arrived damaged with a cracked. I contacted customer services via email and they advised that it was down to the “handmade” nature of the product despite the fact the product was clearly damaged and I supplied photos to show this. I have obviously disputed this but they have not replied to the numerous emails and I have tried to contact them via Instagram and they’ve blocked me. Advise strongly against purchasing from here. I wish I had read these accurate reviews before buying online.

Lied. Sent a fake copy of Vase.

No response to any emails or DM's. Sent a complete random red vase that had a green top and black seeds, not at all like the vase on their site.. and then said the other vase ordered was pre-order only.. not correct when I purchased start of May. they have since updated the website to say preorder.

really upset with how this was handled. They only needed to have emailed me that it was out of stock and to wait and it would have been okay. Instead they sent a fake copy of the vase, tried to gaslight me about it and then didnt repsond. They only responded when called out on instagram as a last resort as i would NEVER do that and responded to my DMs gaslighting me with laughing face emojis..

really upset and hope to get money back from paypal.

shame they couldnt respond on emails like a proper business and that they tried to pull the wool over my eyes with a phony vase.

WILL UPDATE IF THIS GETS SORTED SOMEHOW.

AVOID AVOID - THIS COMPANY IS A SCAM!

They do not reply to your emails and do not send items, then when disputed with paypal - they send you a FAKE copy of the vase that looks like its from TEMU.

waiting for Paypal to get in contact with them. AVOID!

They should be shut down! SCAM SCAM SCAM

I can't even begin to tell you how bad this company is!! They will not deliver your order!! When you try to get a refund from them they will ignore you. I went through PayPal for a refund and because PayPal contacted them, they sent me some random tiny ugly vase that I hadn't ordered, that was worth a fraction of the value of my actual order. Then when I told PayPal that they were just being manipulative and that I should still receive my money back, PayPal told me that this awful company would give me a full refund only if I returned the stupid little vase TO HOLLAND!! So if I want a refund I have to package some dumb vase and pay to ship it to Holland with the *hope* that I'll actually get a refund (and I certainly doubt that I actually will). This company will go to great lengths to steal your money and then lie to companies like PayPal to keep it. Save yourself a lot of trouble and don't buy anything from this company, they are horrible people!!

Wouldn’t even give this 1 star but can’t give zero!!! Saw the vase I ordered in a reputable magazine and believed it to be trust worthy. How wrong I was!!! Thanks to PayPal I disputed it and will get a full refund. Avoid avoid avoid!!

lovely vase & a good size, very happy with it!

This is super cute! Perfect for my lego flowers to be displayed in. I got the medium sized one and it's ideal.

so so pretty, just like the photo, excellent delivery and amazing quality. it’s so cute