Good communications, quick delivery. Great product. Only minor issue is the charger came with a EU plug. But only a 5min job to cut off and rewire. Finally I can cut the grass and listen to music:) Fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a very specific heavy duty Masport/Briggs & Stratton mower I could only find on line. Had a slight complication with the very fast delivery estimate (two days) so phoned up Green Reaper and sp... See more
Company replied
Very good service from green reaper, can't complain it took a few days to come as I ordered Thursday evening before good Friday. Tracked delivery. Product excellent and a very nice £20 off code even... See more
Company replied
Great friendly service from the outset. Amelia in customer services was fantastic and answered all my questions and tracked my order to ensure it was correct and processed promptly. I had regul... See more
Company replied
Company details
About The Green Reaper
Written by the company
The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.
We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.
Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.
Contact info
27-29 Summerleys Road, HP27 9DS, Princes Risborough, United Kingdom
- 0800 014 8700
- sales@thegreenreaper.co.uk
- www.thegreenreaper.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Green Reaper
Thank you for your 5-star review. We are glad we got the job done and that you enjoy your new garden kit!
Laura
All-round excellent service.
Helpful staff when I made a pre-purchase enquiry about the machine in which I was interested. Prompt, efficient delivery of the goods.
June 25, 2026
Reply from The Green Reaper
Thank you for taking your time to leave us a review. We are very happy to hear our team was able to answer your questions and that your delivery was swift.
Laura
Reply from The Green Reaper
Thank you for letting us know that our team was able to help you get the right mower for you! We always love hearing from our happy customers.
Laura
Good company this
Good company this. Delivery spot on and good price. Would definitely use again 👍
June 23, 2026
Reply from The Green Reaper
Thank you for your positive feedback! We are very happy to hear that you would use us again, we look forward to seeing again in the future at thegreenreaper.co.uk :)
Laura
Can't fault it
Helpful Customer Assistance staff and prompt next day delivery. Can't fault it
June 24, 2026
Reply from The Green Reaper
Thank you for your lovely review. Our team is always happy to hear from customers like you!
Laura
Still yet to receive the product…
Still yet to receive the product delivery date has changed everyday and beginning to think this will not arrive !
June 24, 2026
Reply from The Green Reaper
Hello Dean
We are very sorry to hear your order it taking longer than expected to arrive.
This unfortunately appears to be a delivery issue with FedEx and the address query has been rectified. We are pleased to advise that the tracking shows your order is out for delivery today. Obviously f this doesn't happen, please let us know.
Kind regards
Nicki
Quick service 👍🏻
June 23, 2026
Reply from The Green Reaper
Thanks for your review. We are glad your order was delivered quickly.
Laura
Delivered in time and as described
June 23, 2026
Reply from The Green Reaper
Thank you for your 5-star review. We are very glad that your order arrived in good time and you found our website descriptions accurate.
Laura
Reply from The Green Reaper
Thank you for your quality review! We are delighted to hear that your order arrived swiftly and that you found our prices competitive.
Laura
Competitive price
Competitive price, good levels of in stock lawn mowers, easy order process, good communication and prompt delvery
June 22, 2026
Reply from The Green Reaper
Thank you for taking the time to leave us a review. We are very glad to hear that you found the ordering process smooth and that your delivery was swift.
Laura
Really good service
Item was delivered exactly when it was supposed to and everything was packaged well and product is exactly as described
June 19, 2026
Reply from The Green Reaper
Thank you for your review. We appreciate the positive feedback on our product descriptions and accuracy.
Laura
Excellent service.
Everything online very clear and helpful.
I was able to order a mower and rear roller and received a very quick response for my order.
June 19, 2026
Reply from The Green Reaper
Thank you for your 5-star review. We are glad that you found the ordering process easy and that your new mower arrived swiftly.
Laura
Reply from The Green Reaper
Thank you for your positive feedback! We are glad that your order arrived swiftly.
Laura
Excellent service
Excellent online service and price, delivery was spot on. Would definitely recommend.
June 17, 2026
Reply from The Green Reaper
Thank you for taking the time to leave us such a lovely review! We are chuffed to hear you would recommend us :)
Laura
Reply from The Green Reaper
Thank you for your positive feedback. We are glad that your delivery was prompt, despite this heat!
Laura
Reply from The Green Reaper
Thank you for your 5-star review. We are very glad to hear your order arrived swiftly.
Laura
Great, Great, Great.
Great service price communication and delivery what more could anyone ask. TOP COMPANY GREEN REAPER.
June 16, 2026
Reply from The Green Reaper
TOP REVIEW! Thank you for taking the time to leave us such wonderful feedback. The team is delighted :)
Laura
Ordered the item that was shown in…
This review is edited.
Having placed the review we were contacted almost immediately by The Green Reaper's customer support team. The provided the delivery document that confirmed deliver to our business the next day.
The issue that we experienced was in NO way related to The Green Reaper, it was entirely internal that the package had not be logged as received.
We apologies to The Green Reaper for the negative feedback initially provided.
I would further add that the item ordered from them was out of stock at many other places and despite this the price offered was less than all of the other suppliers and offered.
Having sorted out OUR internal issue, I would confirm the service offered by The Green Reaper is first class.
---------------------------------------------------
Ordered the item that was shown in stock on 16 June, as at 23 June not delivered and no shipping information available or provided.
left totally in the dark.
Do not use this company.
June 16, 2026
Reply from The Green Reaper
Thank you very much Richard, we really appreciate you taking the time to edit your review. Happy to help!
_______________________________________________________________________________
Hello Richard
Thank you for making us aware of this issue and we are sorry you have not received your order.
Please be assured that your order was despatched on the day you ordered it and a despatch notification was sent by email with a tracking link for the courier that same afternoon. The item is showing as delivered the following day and signed for by yourself.
Please leave this with us while we investigate and obtain a proof of delivery. We will email you directly to help resolve this for you.
Kind regards
Nicki
Reply from The Green Reaper
Thank you for taking the time to leave us a review. We are always glad to hear that our pricing is competitive and that our courier network delivered your order swiftly.
Laura
Still haven’t received my purchase
Still haven’t received my purchase, no reply to my email, very disappointing
June 16, 2026
Reply from The Green Reaper
Hello Gary
Thank you for taking time to leave a review and we are very sorry to learn you have not yet received your order.
I have searched our customer service emails and support ticket system and cannot find any communication from you. Please be aware if you are replying to a transactional email (order confirmation, despatch notification etc) these come from a Do Not Reply email address.
Your blade was despatched direct from the manufacturer over a week ago so I will need to investigate your delivery with them.
Please leave this with me and we will get back to you as soon as possible.
Kind regards
Nicki
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.