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The Green Reaper Reviews 

5,217
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth online ordering process, and the very helpful product demonstrations provided right upon arrival at their homes and properties. Many people also greatly appreciate the competitive prices, excellent overall value, and clear communication maintained throughout the entire purchasing journey. However, some people mentioned occasional issues with delayed deliveries, missing packages, or receiving faulty items that completely failed to function properly upon delivery. Some consumers additionally experienced difficulties when trying to contact customer support regarding defective merchandise, unfulfilled orders, or unexpected delivery fees charged during checkout.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting fast shipping times and orders frequently... See more

Product

Customers had positive experiences with product, noting that items arrived in fabulous condition and exactly... See more

Service

Customers consistently note positive experiences with service, describing the overall process as fantastic... See more

Order

Reviewers highlight positive aspects of the order process, describing it as straightforward and praising the... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable rates compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communications, quick delivery. Great product. Only minor issue is the charger came with a EU plug. But only a 5min job to cut off and rewire. Finally I can cut the grass and listen to music:) Fo... See more

Company replied

Rated 5 out of 5 stars

Ordered a very specific heavy duty Masport/Briggs & Stratton mower I could only find on line. Had a slight complication with the very fast delivery estimate (two days) so phoned up Green Reaper and sp... See more

Company replied

Rated 5 out of 5 stars

Very good service from green reaper, can't complain it took a few days to come as I ordered Thursday evening before good Friday. Tracked delivery. Product excellent and a very nice £20 off code even... See more

Company replied

Rated 5 out of 5 stars

Great friendly service from the outset. Amelia in customer services was fantastic and answered all my questions and tracked my order to ensure it was correct and processed promptly. I had regul... See more

Company replied



Company details

  1. Lawn Mower Store
  2. Garden Center

About The Green Reaper

Written by the company

The Green Reaper is the UK’s go-to brand for garden machinery, supplying top-quality lawn mowers and lawn tractors to homes and businesses since 2004, as well as every easy-gardening device from garden vacuums and log splitters to chipper shredders and hedge trimmers.

We are passionate about supporting a cleaner, quieter and safer living and working environment. The Green Reaper is on a green mission to source superior, environmentally-sustainable, battery-powered, cordless outdoor power equipment which is kinder to you, your wallet and the world we live in.

Trust us for expert advice on the right tool for the job, speedy delivery and great prices on quality products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,217)

409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class speedy service

First class speedy service. Ordered on Wednesday received my item within 24hrs. Also great value with item as described. Would order from them again.

June 4, 2026
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Reply from The Green Reaper

Thank you for your first-class review! We are always glad to hear from our happy customers :)
Laura

Rated 5 out of 5 stars

Order arrived on time

Order arrived on time - no problems

June 1, 2026
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Reply from The Green Reaper

Thank you for your review. We are glad your order was seamless and timely.
Laura

Rated 5 out of 5 stars

Fast delivery

Great products at the best price.

June 1, 2026
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Reply from The Green Reaper

Thank you for your review. We are delighted to hear you found our prices competitive.
Laura

Rated 5 out of 5 stars

Efficient and support prior to the…

Efficient and support prior to the arrival
Of the trimmer was really helpful

June 2, 2026
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Reply from The Green Reaper

Thank you for your positive feedback. We are very happy that the trimmer is doing the job and that our support team was helpful!
Laura

Rated 5 out of 5 stars

good price

good price, excellent delivery time

June 2, 2026
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Reply from The Green Reaper

Thank you for taking the time to give us a review. We are very glad that your delivery arrived swiftly.
Laura

Rated 5 out of 5 stars

Green Reaper is one of the best…

Green Reaper is one of the best companys i have delt with in years.True professionals 5star

June 2, 2026
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Reply from The Green Reaper

Thank you for taking the time to leave us such a lovely review! We are delighted that you gave us 5-Stars! We look forward to welcoming you back to thegreenreaper.co.uk in the future.
Laura

Rated 5 out of 5 stars

Great service

Very helpful on the telephone, understood my request(s), and reconfirmed later in the day

June 1, 2026
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Reply from The Green Reaper

Thank you for lovely review. We are glad that our team was able to assist you and that you found our communications useful.
Laura

Rated 1 out of 5 stars

What’s going on here?

I ordered a product described on the website as stainless steel, but they delivered the painted mild steel version. When I brought it to their attention I was told (by an anonymous responder) that they had delivered what I ordered, and there was a link to another version that WAS in stainless steel, but at a much higher price. When I placed the order I had kept a screenshot showing the description as stainless steel, but when I went back to look again someone had already deleted those words from the product description.
To be fair they did offer to collect the (incorrect) item they’d sent, but not to deliver the stainless steel one that I wanted, so I requested that they do that.
I then had a response from “Brian” telling me that they couldn’t do that because the manufacturers don’t make it in stainless steel. I replied with the link I’d previously been sent that showed the stainless was indeed made, and stocked by Green Reaper.
No further response.
I’ve purchased from this firm before and been pleased with their service. I don’t know why they seem to be playing games now.

May 29, 2026
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Reply from The Green Reaper

Hello Michael

Thank you for your detailed review.

It would appear that there was unfortunately an error on our website in the specification of The Handy fertiliser spreader you purchased from us which incorrectly stated the chassis was stainless steel. This incorrect specification seems to have crept in when we migrated The Green Reaper to a new e-commerce platform. We appreciate you highlighting this to us and the specification was immediately corrected on our website by our content manager to the chassis being painted steel.

The more expensive stainless steel spreader you refer to is a salt spreader, and it is out of stock with both us and The Handy so we would be unable to fulfill an order for that model.

I understand a collection has now been arranged for a full refund.

Please accept our apologies for any inconvenience caused on this occasion.

Kind regards
Nicki

Rated 5 out of 5 stars

Fast delivery.

Fast delivery and good communication.

May 28, 2026
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Reply from The Green Reaper

Thank you for your review! We are glad that your delivery arrived swiftly and that you found our correspondence helpful.
Laura

Rated 5 out of 5 stars

Absolutely no complaints, it was the perfect servielce

Great product and the service was excellent. We would highly recommend in terms of choice, cost, customer service and delivery. We will definitely be buying through The Green Reaper again.

May 28, 2026
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Reply from The Green Reaper

Thank you so much for taking the time to leave us such a lovely review. We are grateful for the positive feedback and look forward to welcoming you back to thegreenreaper.co.uk again soon!
Laura

Rated 1 out of 5 stars

Why a costly courier for a small item.

I ordered a replacement safety key for my ego lawnmower. It’s a tiny item. I was charged £10 for a courier. I queried asking if it would not be better / cheaper posted and got a rude reply saying you can’t expect us to single out an item and take it to the post office! Honestly, all small items could and should be posted saving the company, the customer and the planet. Why the rude reply for such a sensible alternative. A transit van for an item the size of a large thumb. Completely pointless and no offence to people with large thumbs.

May 28, 2026
Rated 5 out of 5 stars

Great service, would use again.

Item arrived ahead of forecast delivery and was well packaged. Good communication from Green Reaper and their delivery company. Item arrived within nominated time period.
Would use again.

May 27, 2026
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Reply from The Green Reaper

Thank you for your lovely review. We are very glad our communications were helpful and we look forward to welcoming you back to thegreenreaper.co.uk
Laura

Rated 5 out of 5 stars

Highly recommended

Super fast delivery, excellent mower at a great price! (£20 off first order!!😁😁)
Highly recommended - 5 stars

May 27, 2026
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Reply from The Green Reaper

Thank you for your 5-star review. We are delighted to hear you would recommend us!
Laura

Rated 5 out of 5 stars

Happy Gardiner

Easy web site to navigate and order,competative
prices items for sale well described and illustrated
purchase delivered in good time.

May 26, 2026
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Reply from The Green Reaper

Thank you for your happy review :) We are delighted you found our prices competitive and our courier service swift.
Laura

Rated 5 out of 5 stars

Ordered one afternoon and delivered…

Ordered one afternoon and delivered before lunch the next day. Ordering was straight and price good.

May 26, 2026
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Reply from The Green Reaper

Thank you for your positive feedback on our service. We are delighted that your order was quick to arrive for you.
Laura

Rated 5 out of 5 stars

A great company to buy from

A great company to buy from . Fast to ship my new lawnmower blade and at great prices definitely recommend

May 26, 2026
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Reply from The Green Reaper

Thank you for your lovely review. We are happy your replacement blade arrived in good time.
Laura

Rated 5 out of 5 stars

Battery

Fast service with quick delivery

May 26, 2026
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Reply from The Green Reaper

Thank you for your 5-star review. We ar every glad to hear your order arrived in good time.
Laura

Rated 5 out of 5 stars

Have been using The Green Reaper for 6 years!!

Have been using The Green Reaper for Ego Power home garden products since 2020 during Covid and have never been let down. Efficient delivery and v.competitive pricing. Thanks again guys!

May 26, 2026
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Reply from The Green Reaper

Welcome back! We are so happy to hear from our repeat customers. Thank you again for your custom and for taking the time to leave us a review! :)
Laura

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