The Gym Group Reviews 

31,065
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,053 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the cleanliness and maintenance of the gym facilities, often describing them as immaculate and well-kept. The equipment is generally considered good and suitable for various gym-goers, contributing to a positive atmosphere. Reviewers frequently praise the staff for being friendly, approachable, helpful, and knowledgeable, with many highlighting specific trainers for their excellent guidance and motivational support. However, some people were dissatisfied with the customer service, reporting it as unhelpful and unresponsive, especially when dealing with serious issues or ignored complaints. There are also consistent complaints about the poor condition of shower facilities, including unreliable water pressure and lack of maintenance, and concerns about the security of lockers. A few customers also noted issues with the behavior of some gym users, particularly regarding equipment etiquette and safety, which staff sometimes failed to address.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising the friendliness, helpfulness, and... See more

Facilities

Users describe ambiguous interactions with facilities, with some reviewers praising the gym as clean,... See more

Subscription

Customers express significant dissatisfaction with the subscription process, particularly regarding... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as abysmal,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers finding the gym welcoming,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

not really a gym for serious resistance training. A lack of plate loaded chest machines ( for those prefering these to free bars), means that the one and only Smiths machine is over booked with all t... See more

Rated 3 out of 5 stars

There is only ONE stomach press machine, groups of people could linger around it while you are waiting to use it and the staff never challenge them. Maintenance is poor, a clothes hook on the back of... See more

Rated 3 out of 5 stars

The gym equipment is excellent, with a wide range of machines and plenty of availability. The car parking is convenient, and the location is great. Unfortunately, the shower facilities let th... See more

Rated 3 out of 5 stars

The lockers in the men’s changing rooms can be opened despite using a padlock: if you push hard and twist, you can open them easily. This needs fixing urgently as I’m very concerned now about leaving... See more


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(31,065)

959 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The gym Tottenham high rd. Class time change

The gym Tottenham high rd.
Sunday Circuits class time has change to 10.30am when the system was down. This class has always been 10.15am for the last 4 years which need to change back to 10.15am
Tottenham hale Circuits is 10.15am.
Wood green Circuits is 10.15am
When check the on the gym app you these classes on Sundays are in line.

l've notice the class numbers have been reduced which the management take notice there is plenty of space as the class is downstairs & the stations are setup.
16no people participate in this class .

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great advice and help

Really friendly gym. Been going for a couple of years but recently signed up to do strength training sessions with Emma, and it’s been a fantastic experience. It’s been great to see progress, and the advice given has been really helpful.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

can't use the full gym in peak time

Good equipment but the floor space is occupied from 0630-1100 and 1700 - 2000 with classes, very loud classes.

So if you want to join save your money and get an off peek membership or go elsewhere.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Training Experience with Ade

My friend and I trained with Ade Boyega – Wellness Coach, and we both really enjoyed the experience. Ade is a very supportive trainer who creates a comfortable and encouraging atmosphere during sessions, which makes you feel confident and relaxed.

He also gave us helpful stretching homework and provided guidance about nutrients and nutrition. It felt like he genuinely cared about our progress and goals.

Throughout the training we felt very safe and supported. I would definitely recommend training with him.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great value for what you get

Great value for what you get. The equipment is modern and well-maintained, there’s a good mix of cardio and strength kit, and the opening hours work well around a busy schedule. What really stands out is the community vibe — people actually say hello and encourage each other. Made getting back into fitness so much easier.​​​​​​​​​​​​​​​​

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Defo give it a try.......

Gym environment is great, well kept and clean. Staff are helpful and around alot to assist or advise. Equipment is good and well maintained and comms are excellent

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly

Honestly, one of the worst gyms I’ve used. No disrespect to the few people who actually train hard, but most of the time people are just sitting around on their phones, and there’s no real gym atmosphere.

Management doesn’t seem to care about the quality of the gym—only the money. When you report issues, nothing really gets done, and it feels like no one is listening. On top of that, some staff can be rude or disrespectful, which makes the experience even worse.

The only good thing about this place is the car park.

Also, be careful with the monthly payments. It doesn’t feel transparent—you end up paying for more than you actually use, almost like extra time is being added. Definitely something to watch out for.

If you’re serious about working out, I wouldn’t recommend this gym

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ladies who lift with Eva

Eva is a fantastic instructor! Showing correct form on how to lift weights. Encouraging, positive and fun - even though a challenging class! Each week she has a different area of focus. Thank you Eva!

April 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look