The Gym Group Reviews 

I paid for a subscription 6 days ago and today they cancelled my subscription for no reason.

The punching bag still hasn't been replaced, so I spoke to the gym staff about it, and their response was that it's the second one they've replaced and supposedly there's no money for another. That's what I gathered 😬. It's unbelievable that a gym in the center of Edinburgh on Princes Street doesn't have the money to replace it. I don't believe it, do you?

Very helpful and polite clean gym.

I love sean!!
I got to a lot of his classes and they are great, very challenging but great😮‍💨😮‍💨
Sean isn't my PT but he is such a great and genuine person. He will help anyone and everyone.
He has this aura about him that just shouts friendly!!
He is a good friend and is always there for me when i need him, even if its just a friendly ear or a moan after having a bad day, he always makes time no matter what he is doing!!
Keep it up Sean you the bestest💪💪

Great gym! Been coming for years now, excellent manager and team, always helpful and gym always clean

Brilliant equipment, friendly environment, brilliant staff... all round excellent gym

I’ve been going to this gym for a while now and I’m really happy with my experience. The gym is very well equipped — you can find everything you need, from cardio machines to free weights, which makes it suitable for all types of workouts.
One of the biggest advantages is that it’s open 24/7, which is perfect if you have a busy or unpredictable schedule. The gym is always clean and well maintained, creating a comfortable environment to train in.
The staff are friendly, approachable, and always ready to help, which adds to the overall positive atmosphere.
Overall, it’s a great gym that offers excellent value for money. I would definitely recommend it to anyone looking for a reliable and well-equipped place to train.

I have been a member of this gym since the day it opened, but my experience lately has been nothing short of a nightmare.
My account was suddenly disabled due to a "PIN sharing" allegation something I have never done.
​While I understand gyms have security protocols, the way this has been handled is utterly unprofessional and logically flawed. I was sent an email telling me to speak to management between 9:00 AM and 6:00 PM. However:
​The manager is never there: They consistently leave at 4:00 PM.
​The hours are impossible: I work a 9–6 shift. There is zero flexibility for working professionals to resolve issues.
​It feels like they have effectively banned me by creating a "resolution" process that they know I cannot attend. My training has completely stalled, and as someone who takes their fitness seriously, this is devastating.
​Being a member since day 1 clearly means nothing to this team. If you have a job or expect any kind of professional communication when an error occurs, stay away from this gym. They are quick to take your money but will lock you out and ignore you the moment a "system" flag pops up.

AVOID!! Gym group removed my discount and charged me an extra £10 per month on top!!! There website says you can use any gym at any time, this is FALSE ADVERTISING! Poor location spots. They advertise all these gyms but only have 1 for most of Manchester??? How can you have 250+ gyms but ONLY 1 in Manchester (except city centre).

I am disappointed with the professionalism of The Gym Group trainers. It is difficult to understand how trainers can motivate others to achieve better physical fitness when they themselves clearly do not take care of their appearance and physical condition. In my opinion, a trainer should not only have knowledge, but also set a good example through their appearance and lifestyle. When you see a trainer who appears to be in poor shape, trust in their competence naturally decreases. I expected higher standards from a gym that focuses on health and fitness.

When u join they lie to u get in 20 mints but not works and help line lady is so rude tried to get in28 April 2026 about 12:45 am

Great facilities, suites my needs

Joined this gym recently after a long period out with chronic health challenges - every trainer I've met so far through the classes has been brilliant, other members of staff also very welcoming and approachable, the place is consistently spotless and there's plenty of kit and locker space to go round (which was not the case in the previous gym I went to!) I was recommended this gym by a few people and I can see why, really happy to have joined

The Gym group has an extensive supply of machines that is well spaced unlike some others. Their apps allows me to see off-peak and peak periods, so I can select a time best suited to me.

Romford management is pretty good for reminding users to replace weights and equipment to keep safety as a priority and I quiet like that.

It has become quite expensive for what they offer. Their gyms are not very clean, and the classes are taught by instructors who sometimes have no idea what they’re doing.

Good place to work out with an excellent variety of equipment.
Lots of classes to try out or just have a session with weights.
Comfortable, clean and welcoming.
Thanks

The workers are always happy to help and the community is friendly all the time.The equipment is a great quality and everything is very organized and optimal for a work out.

Clean gym, good facility, Armin is very knowledgeable and a good pt.

The gym is a great place and such a fun place to train the members of staff are always there if you need them and the members also are welcoming
Also I would like to input a if the gym can get a coffee machine as well