The Handbag Spa Reviews 147

I cannot recommend this company and the results highly enough. I have a “NEW “ handbag and the collection and delivery service was first class- Simply brilliant

I was a little sceptical about using this service, but I couldn’t be happier I used them!
You are given a quote based on pictures you send. Once you have confirmed you are happy, they confirm collection via DHL (all you need to do is attach the labels). Then the bag was fixed and restored within a couple of weeks and delivered back via DHL.
All marks and scuffs on my cream leather bag were fixed. Very happy with the service!
Price - in my view, it is expensive BUT do you get what you pay for which is a great service!
I would recommend and use again!

I would absolutely recommend Bag Spa. They have just fixed, cleaned and polished my beloved Ferragamo bag and my Alexander McQueen shoes, for which I had almost abandoned hope until I went to them. I am so pleased with the results!! The level of service from day one and throughout has been great, they are very professional, and the end result is really excellent. It was all very efficient and highly organised, I emailed them photos, they gave me a quote, my bag/shoes were picked up by courier really quickly, they did the work to an extremely high standard and sent it back within a very reasonable time frame given the work involved, and all at such reasonable cost. What’s not to like?! I will definitely be going back to them soon with other renovation projects.

I so regret sending my Mulberry purse to this company. Came back with dye on the fabric interior and on the metal fixing. The pink colour they used did not match the original and makes the purse look like a cheap fake now.

In response it was The Handbag Spa...

I am very sorry to hear you are not happy with your purse. I can clearly see the colour difference there and we would like the opportunity to put this right for you. Would you be willing to send it back in?

I would recommend the handbag spa to anyone who needs their old bags bringing back to life. I sent my balenciaga city bag to get dyed black and it returned looking like a totally new bag, it was incredible! The customer service is excellent and the turn around for my bag was 2 weeks. I cannot fault this company and the service they provide. You’ve done a wonderful job THBS - thank you so much!

AMAZING WORK, almost as good as new, patient friendly staff when my payment was delayed. professional and timely shipping and updates given through the whole process.

They are not up to the job. Send your bag at your own risk. 6 month guarantee for a job that can cost £200+ so what happens when something goes wrong? you keep sending your bag back and forth until you can't be bothered anymore? that way they can say, we kept our side of the deal but you don't have what you paid for - pretty rubbish! HBS - cut your losses, you ruin a bag? stop trying to put it right and just give the client their money back or risk even more bad reviews!

Hi, good of you to get back. I was delighted with the bag and the colour when I first received it from you the first time and said so. It was a grand job BUT within the first week and after the very first use I was really disappointed to find the dye was peeling off. Also it's pretty disingenuous of you to suggest that it was just the handles that were peeling due to hand sanitisers. For a start I carry the bag in the crook of my arm and the dye was peeling elsewhere too, all over the bag in patches, where the handles meet the bag is a case in point. After you 'put it right' I used the bag three times and again have the same issues, interestingly the handles have fared much better this time but patches of colour have peeled off elsewhere.
Moreover, I did send some pictures a few weeks back and have heard nothing so assume you haven't seen the email. Sending emails and photos and having to follow-up for a response has partly prompted my actions and this review. I paid for a service, it wasn't satisfactory, I sent the bag back, it was returned and it's still not satisfactory and quite frankly I don't see much point sending the bag back and forth indefinitely. My bag has already spent 6 months with you (5 months Covid, 1 month due to my being overseas) and approximately 10 days with me where I have actually used it.

I would like to address a point you have raised though, you are correct I haven't discussed a refund but I don't see any other solution to what has been a wholly frustrating and disappointing experience.

After sitting on a discloured Prada Handbag for a year not knowing what to do, found them on the internet. Sarah replied promptly and was detail with plans and actions required. We sent herthe photos and she said was possible to recolour. Collection - delivery was smooth and they did a fantastic job and restored the original colour. And they did that within a short space of time well enough to suit our need. Overall brilliant customer service and quality outcome. They deserve the highest rating available. A big Thank You to all of you at The Handbag Spa.

Excellent service, very pleased with he returned bag and all done during lockdown at a slower return time but well worth the wait.

I am utterly disgusted with the repair on my bag .....new zip doesn’t even close properly and the sticking a child could of done a better job ......I also find the recent reviews strange as I put my bag in before lockdown and was told repeatedly that the workshops were closed so no repairs etc were possible .....then after several emails my bag was suddenly ready .....wish I hadn’t sent to them 😢😢😢😢😢😢😢😢😢

Amazed at the finished result of my Mulberry handbag! Leather was very faded but was beautifully restored to its original image. No complaints on the service I received. Estimated time frame was accurate. Well packaged. Good value for money. It was worth every penny. Highly recommend!!

I was given my Mum’s old Chanel bag which she bought in the early eighties, about 10 years ago, and have been unable to get any use out of it due to the maroon lining deteriorating and become sticky (a common fault with bags from this era). Having decided to finally do something about it I came across the Handbag Spa who had pictures up of precisely the same problem which gave me the incentive to have my bag sent away for them to fix it. At all times, the customer service was incredibly prompt, friendly and informative. I was made fully aware that the only way to rectify the issue would be to strip away the red lining revealing the leather underneath, which I agreed to. After a quicker than expected turnaround, I got my beloved bag back this week and I am so impressed with the care with which it was treated. It was already in ok condition, however, it now looks brand new and my mum wants it back!
Super impressed with the way I was communicated with throughout, and even more impressed with the end result! Thank you!

I was really happy with the service! The collection and return of the briefcase was easy... and the repair was perfect! Definitely happy to recommend them.

My Miu Miu revived and my Mulberry restored. Thrilled that their life will be extended as very fond of both. Thank you Handbag Spa for your craftsmanship

Thank you so much to The Handbag Spa for doing a brilliant job, for ensuring craftsmanship endures, and for helping the planet to reduce waste by restoring beautiful handbags.

Amazing service and fantastic work. Cannot wait to send some more of my bags to them to make them look brand new again 😁

The Handbag Spa did a great job to restoring my 21 yo leather bag substantially to its former glory. The color has been restored, the scratches removed and the bag was thoroughly cleaned. The inner liner was restitched and the bag looks like it's had a new lease on life. I use the bag everyday and have for all its life. It's held up well as it was a high quality bag in the first place. With this restoration, it will be good for another 20 plus years of use.

My bag has been completely resuscitated
I got the same feeling I did when I received it newly.
New colour new bag. It’s given it a new lease of life! I’m no longer scared for the others now.

And the price to pay whilst it’s not cheap it’s worth it for the investment and compared to the prices of these designer bags.

Customer services were in touch every step of the way.
I definitely would use them again and recommend you do too!

Wow wow wow. I could just write Wow for ever. I’m in love all over again. When I originally bought my Anya Hindmarch satchel I deliberated for weeks as it was a lot of money ( for me) for a bag. It was a grey colour and soon began to look tattered and as if the colour was lifting. That’s when my superheroes came into play. I contacted the handbag spa with photos and they suggested a colour change to black or navy. I went for black. The bag had 2 straps with it too. The anticipation of getting the bag back was like it bring Christmas again. The bag looks as good as new. I could not be more delighted. Wonderful service, wonderful customer service and I cannot recommend them enough. Money very well spent as I can now use my bag with pride. Go for it you won’t be disappointed.

I am very happy with the service and I have tested their products the Anti Bacterial Cleanse and the Dermo Protect. They make my bag shiny, clean and smells good :)