The Handbag Spa Reviews 147

FRAUD

Stay far from them if you do not want your money to be stolen.

I place an order and pay 10 pounds for the shipping. Now they tell me that they can only ship to my address for an extra 25 pounds. Otherwise i lose the 10 pounds i already pid for my delivery.

Shame on these people…

Amazing result. I’d used my Michael Kors bag constantly for 7 years. Looks like new. Efficient service. Enquiries answered promptly. Great for the environment and value for money.

Terrible. Won’t be using this company ever again. They kept my LV handbag for over 3 months and it’s come back in the same condition as it went. Bad value for money and terrible service.

I am very happy with both the service and communication I received and with the end result. From the outset of Sarah agreeing the refurb of my very worn Marni bag, the quote and the pickup process everything was personalised and smooth running. The quote was much more affordable than others and reflected the structure of my bag and my expectations rather than pushing for unnecessary elements at added cost. The whole process was quicker than expected and my bag on return looks more or less brand new. I've worn it almost daily for 10+ years and I now feel I will get the same use again, although this time I won't leave it as long before getting it serviced again. It really makes both financial and environmental sense to buy a very good comfortable bag and to get it repaired so that it lasts almost a lifetime if you can find a reliable service like this one.

I contacted THS regarding a handbag I'd had for many years and used every day they asked me to send a photo of it I thought they might reject the challenge as I knew it would be a challenge they came back to me and we made arrangements for the handbag to be sent to them the handbag has been returned to me today its absolutely STUNNING I can't believe it as for the cost of the refurbishment I think it was total value for money thank you very much

I had an amazing experience with THS. All communications were answered very quickly, delivery was great from Edinburgh to THS. Sarah and her team have done an amazing job of my handbag and I would 100% recommend going to THS if you are in need of service. My bag looks better than it did when I bought it. The products from THS are also worth buying. Will definitely use again if I need to. Thank You THS!

Good work, my bag looks new. Vintage mulberry can be worn again. Only critic is communication could be better, it was delayed by a couple of weeks, which I didn't mind, but when you're not told its a worry.

THS magic from Sarah and her team. Uplift and delivery from Edinburgh by DHL was included in the price, and made the send/return process seamless.
I had a very nasty tear in an expensive leather jacket which THS repaired beyond my best expectations. I would certainly recommend their skill and professionalism. Absolutely first class job.

I’m absolutely delighted with the service received from The Handbag Spa.
Communication with Sarah was first class… as was the uplift and delivery service.
I wanted the colour of my Valentino handbag to match sandals perfectly and that’s exactly what they have done.
I’m so happy with the results!
Thank you so much for the care and attention- I would happily recommend your service! X

My Chanel handbag came back from the Handbag Spa and looked FANTASTIC - it looked exactly like when I bought it. I am totally thrilled with the result.

So happy. My boots look brand new. Great customer service.

I sent 2 bags to the Handbag Spa, both have been returned today looking amazing, I'm so pleased with the result and the fact I can now use them again.

Communication throughout by Laila was first class, the collection/delivery service worked a treat.

Totally recommend this company.

This is a great company. It’s Bag Spa you should avoid. They are useless.

They charged me upfront (£350) for a service that they quoted me on after seeing my pictures. A couple of days after my Chanel handbag had been with them they decided they then couldn’t do the job they had quoted for, suggested that i let them dye it from red to black which i refused and when i collected my Handbag from them they had the audacity to charge and retain £190 of my money for the privilege of doing absolutely nothing.

Thank you for your reply which was considerably quicker than replying to my emails!! Your reply however does not placate me nor change my opinion of your company. Why on earth would I want to change the colour of an original Chanel handbag? So far as cleaning - the handbag was not dirty in the first place. It would have been a better practice to contact me and say that you could not remove the dye which is what I asked for in the first place and not charge me £190 for cleaning a bag that did not need cleaning. At no point did you say there would be a minimum charge which are the exact words you used to me on collection. As for the bag looking better I have the before and after photos- there is little or no difference. The purpose of this review is to warn any future customers that your payment up front practices and no indication or mention of minimum charges in any correspondence or on your website is not normal. Any minimum charges etc should have been stated beforehand or on your website which they are not and I consider that an unfair practice and any person that’s now reads this review will at least now be aware of this.

The handbag Spa are excellent at leather restoration, cleaning and protection

Brilliant communication throughout the whole process and overall outstanding service

We just received my daughters handbag today and the scratches were completely removed and the colour match was 100% - she is so pleased because its for her wedding day and wanted it perfect which it now is

I cannot recommend the hand bag spa enough and if you have any kind of issue with handbags or any other leather item then do not hesitate to contact them and I can assure you will receive the best advice and high level workmanship

I have a luxury handbag that's in great condition apart from one small area of damage. A local dry cleaner suggested the Handbag Spa. The response to my enquiry was a rather curt email saying they couldn't help with no explanation. Disappointing.

31.03.2022
Parcel received today, still I don’t recommend buying from this website
It takes almost 2 months to receive the order, and I even have to pay for duties & taxes.
Worst customer experience ever
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If you are from Spain DO NOT BUY ANYTHING from these website, I never received my order after more than a month and they don’t provide me with any tracking number and no credit back received regardless of all the emails I’ve been sending them

Absolutely fabulous. Sarah and her team have totally restored my vintage Mulberry bag and it looks like it did 26 years ago. So thrilled and would totally recommend

I have just received back my Gucci bag repaired and I could not be more delighted. It is a fabric bag and the fabric had gone wrinkly after being stored in a damp place. It is now perfect.
The service is excellent and I thoroughly recommend this company.

I totally regret sending my mulberry bag here!
They have ruined my bag and I would hate for anybody to use this service.

They had my bag for over a year in total.

The straps were clued to the D rings.
Splashes of black paint on the tan paint of the body
The piping on the bag was messy and uneven
Finger prints of paint on the inside of the bag.

They have had 3 chances where my bag has gone back and forth and apparently been checked by the owner before sending out. They even told me the person who repaired my bag the first time was let go because of it.

They are all rude, unapproachable and crooks.
I’m surprised this business is still going.

I left a review on their Facebook and they deleted the comment and banned me from commenting (after leaving a nasty personal reply) I just wish I looked at Google reviews first before and not just the ones they control.
Upon speaking to so many other people in forums, it seems as though these people have been taken to small claims a number of times for shoddy work.

I hope nobody uses them

Heartbroken with my bag and their lack of care.

I have hundred of emails and photos back and forth if anyone would want to see them before you even think of sending this bag here.