The Handbag Spa repaired my wife’s Prada handbag. It had some wear & tear on the corners and the inside lining need some TLC. The bag has been given a new lease of life, you’d never know the ex... See more
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After sitting on a discloured Prada Handbag for a year not knowing what to do, found them on the internet. Sarah replied promptly and was detail with plans and actions required. We sent herthe photos... See more
Awful service. Delivery is £5 for standard delivery and no way of tracking! Waited 9 days for item purchased and still not here. Customer service awful and unhelpful. Do not purchase from this com... See more
Company replied
Sent my bag off in a worse for wear state , with spilled nail polish , worn corners and missing zips , they kept me informed all the way through the process and are extremely responsive to message... See more
Company replied
Company details
Information provided by various external sources
The Handbag Spa delivers market leading cleaning & restoration services around the world for luxury brands such as; Mulberry, Chanel, Gucci, Dior, Sophie Hulme, Hermes, Balenciaga, Celine, Jimmy Choo, Louis Vuitton, Michael Kors, Miu Miu, Prada, Tods, YSL and many more.
Contact info
Wetherby Road, HG2 7SH, United Kingdom
- 01423 888709
- info@thehandbagspa.com
- www.thehandbagspa.com
4.0
Great
147 reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
September 26, 2019
Unprompted review
Very professional from start to end
Very professional from start to end. I was kept informed throughout the process by email and all my queries were answered promptly. My hand bag looks like new again.
September 23, 2019
Unprompted review
I am absolutely over the moon with my…
I am absolutely over the moon with my two handbag repairs ! Would highly recommend the handbag spa professional fantastic service and deliver what they promise one happy customer - thank you
September 20, 2019
Unprompted review
Amazing!
Amazing!! It’s perfect and I have a new leather jacket again. Thank you very much! Jacqui Storey
September 19, 2019
Unprompted review
Fantastic service
Fantastic service - bag was well restored and feels like new, and you are informed every step of the way. Will use again!
September 19, 2019
Unprompted review
Thank you it looks really good.
September 2, 2019
Unprompted review
Great job restoring my vintage Chanel…
Great job restoring my vintage Chanel bag - looks fabulous. Took 8 weeks instead of 4 but well worth the wait - thank you!
August 29, 2019
Unprompted review
Reply from The Handbag Spa
Dear Sara
Thank you for the great feedback. We are so pleased that you are happy with your bag. Please accept our apologies for the delay but we are glad it was worth the wait!
Kind Regards
THBS
I must say your staff and service where…
I must say your staff and service where excellent, my Dior Handbag looks lovely. What a good idea to first send a photo of your bag, than get a prompt email back then a estimate if you want to proceed.
I will definitely recommend you .
Linda
August 5, 2019
Unprompted review
Reply from The Handbag Spa
Dear Linda
Thank you for your lovely feedback. We are so happy that you are pleased with your bag.
Please do not hesitate to get in touch in the future if we can help again.
Kind Regards
THBS
Don’t see much difference in the bag…
Don’t see much difference in the bag after cleaning. Took a long time and very expensive
July 30, 2019
Unprompted review
Reply from The Handbag Spa
Dear Elaine
Thank you for your feedback which we take very seriously. Each bag that arrives at The Handbag Spa is fully assessed by our technical team and the appropriate services advised. I can see from our records that once your bag was assessed we recommended that it would benefit from more than our standard refresh clean but on this occasion you opted to stick with just the refresh package. I am sorry you feel this has not made much difference to your bag but we do try our best to recommend the correct services based on the age and state of each bag we assess to ensure the best results for our customers. I hope we can help in the future.
Kind Regards
THBS
Reply from The Handbag Spa
Dear Susan,
Thank you for your comments. Your colour restyled bag really did look beautiful and we are so happy to hear that you are pleased with it. I hope we can help again in the future.
Kind Regards
THBS
Amazing restoration!
My well used, well loved LV Epi Noe now looks brand new. Because it is a light colour, I was amazed at the transformation: it has been properly restored to its former glory. A fantastic result from very skilled workers. Excellent, friendly customer service too.
July 29, 2019
Unprompted review
Reply from The Handbag Spa
Dear Joanne
Thank you for your lovely feedback, we are so happy to hear that you are delighted with your bag and the service we provided. I hope we can help again in the future.
Kind Regards
THBS
Handbags returned good as new and with…
Handbags returned good as new and with an e mail telling me to expect them
Thank you so much handbag spa
July 22, 2019
Unprompted review
Reply from The Handbag Spa
Dear Hilary
You are very welcome!
We are so glad that you are happy with your bag.
Please do not hesitate to get in touch if we can help again sometime.
Kind Regards
THBS
Reply from The Handbag Spa
Dear Maria
Thank you for your lovely feedback. We are so happy that you were pleased with our service. I hope we can help you again in the future.
Kind Regards
THBS
Fantastic service professional and…
Fantastic service professional and thorough my bag looks amazing. Will use again 100%
July 22, 2019
Unprompted review
Reply from The Handbag Spa
Dear Lisa
Thank you for your lovely comments. Your bag really did look amazing after it's colour restyle.
We look forward to helping you again in the future.
Kind Regards
THBS
I have a beautifully serviced handbag
I have a beautifully serviced handbag - thank you.
July 19, 2019
Unprompted review
Reply from The Handbag Spa
Dear Elisabeth
Thank you for your lovely feedback. We are delighted to hear that you are happy with our work and hope we can help again sometime.
Kind Regards
THBS
Worth the wait
Worth the wait. The process took a long time - and an additional payment beyond what I was originally quoted - but the end result was excellent.
July 15, 2019
Unprompted review
Reply from The Handbag Spa
Thank you so much for your feedback. I am sorry that your bag took a little longer than expected. We are so glad that it was worth the wait and hope you enjoy using your handbag again. I hope we can help you in the future.
Kind Regards
THBS
Excellent service and they did a fab…
Excellent service and they did a fab job on my suede Jimmy Choo bag which has now been given a new lease of life. Thank you
July 11, 2019
Unprompted review
Reply from The Handbag Spa
Dear Natalie
Thank you for your feedback. We are delighted that we could give your bag a new lease of life and that you were pleased with our service. Please get in touch if we can help you again in the future.
Kind Regards
THBS
I spent over £200 to have my Prada bag…
I spent over £200 to have my Prada bag restored. It took over two months and had to be returned as they did not do a full restoration and that was another £80.
The bag is now useless as the leather has come off the handle and now looks worse than when I sent it to them.
Save your money. Buy a new handbag. I wish I had.
July 9, 2019
Unprompted review
Reply from The Handbag Spa
Dear Sophie
Thank you for your feedback which we take very seriously. I am very sorry to hear that you are disappointed. I can see from our records that we returned your completed bag to you in August 2018, so nearly one year ago. As per our Terms and Conditions our work is guaranteed for 6 months so we are now outside of this period.
As we explained in our recent email correspondence with you even though we are outside our guarantee period we are more than happy to inspect the bag for you and would like you to send it back to us so that we can ascertain if there was a technical reason for the issue. We look forward to receiving your bag.
Kind Regards
THBS
Astonishing work !
Sent my bag off in a worse for wear state , with spilled nail polish , worn corners and missing zips , they kept me informed all the way through the process and are extremely responsive to messages , I had forgot to take before and after pictures , but luckily the hand bag spa do that too.
I have never been happier with a family company ! They cherished my bag and it’s restored my love for it !
I would recommend using this company and it won’t be long before I am back
July 8, 2019
Unprompted review
Reply from The Handbag Spa
Dear Kieran
Thank you for your fabulous feedback. We are delighted that we helped you to love your bag again!
Please do not hesitate to get back in touch if we can help you again in the future.
Kind Regards
THBS
My bag is as good as new!
June 30, 2019
Unprompted review
Reply from The Handbag Spa
Dear Natalie
Thank you for your feedback, we are delighted that you are so pleased with your bag. I hope we can help again soon.
Kind Regards
THBS
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