The Hearing Clinic UK Reviews 10,117

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, highlighting how they make people feel at ease and well-informed throughout their visits. The service provided is frequently described as excellent, with many appreciating the clear explanations of procedures, the care and attention given, and the efficiency of the treatments. People often mention the staff's ability to patiently explain every step and their willingness to answer all questions, contributing to a comfortable and reassuring experience. Many consumers also noted the quick and effective resolution of their issues, such as ear wax removal, and the overall high quality of care received.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw Sakina Thomson in Glasgow today . I was 10 minutes late due to heavy traffic but she could not have been more accommodating even though she was chock a block with appointments for the rest... See more

Rated 5 out of 5 stars

Seen this company advertised on Facebook for free Ear Wax removal for over 60s. Being sceptical I emailed asking if this was true. Got a phone call within half a hour asking if i would like to make a... See more

Rated 5 out of 5 stars

Excellent service provided. Took my elderly mother to have the wax removed from her ears. The care and attention she received was 1st class. Looked like all the equipment was modern and fit for purpos... See more

Rated 5 out of 5 stars

Communication from the minute the first booking is made is superb with directions, parking everything you could possibly need to know. Once there it’s the same , Jo explained everything very clearly.... See more


Company details

  1. Hearing Aid Store
  2. Hearing Aid Repair Service

Written by the company

The Hearing Clinic UK is a family run business with over 200 years’ experience under the one roof. Our clinical team have been hand selected for their expertise and patient care. We provide an extensive range of hearing services, including hearing aids, tinnitus treatments and Microsuction ear wax removal. Highly specialist services for Paediatrics, Medical Legal assessment and Ear Nose and Throat Consultation are also available *note these are not available in all locations in the company network. Our audiologists are registered and accredited with the Health Care Professions Council (HCPC), The British Academy of Audiology (BAA), and BUPA. With very accessible clinical locations across central Scotland, The North West of England and Yorkshire with more locations opening on a regular basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

Absolutely amazing service from initial…

Absolutely amazing service from initial appointment booking to being treated. I was put at ease immediately and was fully informed of what the procedure entailed, and regularly asked if I was ok. The customer service is second to none and I can highly recommend them. Thank you so much.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

New phone

I had got a new phone couldn’t get hearing aids to connect got appointment with Stuart and he had them connected in no time. Very nice person. Thank you Stuart.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I got an appointment the same day and the service I got was both thorough and professional. Overall it was excellent. I would use them again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Faultless experience

Extremely efficient and knowledgeable practitioner . friendly and pleasant who put me at my ease immediately. Explained exactly what she was doing and what I could expect during and from the treatment. Totally successful and discomfort less.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Joanne was just amazing

Joanne was just amazing. It was the first time I have used a hearing facility in my life. Joanne was so professional and knowledgeable, she explained everything in simple terms and fully managed my expectations throughout the appointment. I wouldn't hesitate to recommend her to anyone struggling with any hearing challenges. Absolutely worth trying the hearing clinic in Harrogate!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and to the point

Consulted by Dallin at Princes Street in Edinburgh, super friendly and nice, explained anything I need to know about ear wax quickly, and able to get it done within 15 minutes. Some Hong Kong private ear clinics will get you a much more egoistical and condescending doctor, paying 4 times the fee that I did, which is the complete opposite of what Dallin is! Absolutely smooth experience.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

I was fortunate to get an appointment very quickly. The whole experience was very professional I was guided every step of the way, reassured and my comfort was enquired after. Best of all and no time at all I was able to hear again! Following that lots of advice of what to do.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Success

Appointment arranged at a time to suit me. Everything was explained in great detail as to how the removal of the wax would be carried out. The procedure was performed efficiently and without any great discomfort. (not like a previous experience with a different provider) and my hearing restored.
I would certainly recommend Jo and Tony for their friendly and professional manner in successfully completing the procedure.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. So warm and friendly. Ear wax removed efficiently and quickly. Well worth the journey once again from Leeds to Harrogate. Thank you.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service today at the Hearing…

Excellent service today at the Hearing Clinic, Glasgow. Reception staff welcoming, friendly and efficient. The Audiologist that I saw, Stuart, is great; very knowledgeable, explains everything in appropriate detail and addresses all questions patiently. Invariably made to feel like a valued client.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Jo was excellent, sorted out my ears and the experience was far better than a previous clinic I went to. Jo explained thoroughly the process and what she was doing , plus before and after. 5 stars.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

From being deaf to hearing again

I went into the clinic deaf in my right ear, Tony checked both ears to discover both ears were blocked by wax. Tony explained everything he was doing and cleared the wax from both ears. A pain-free and gentle experience and I can hear again yea! Thank you tony

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Visited The Hearing Clinic yesterday

Visited The Hearing Clinic yesterday.
I was very impressed with the care & attention given to me by Joanna.
She explained everything very well & put me at ease. I wouldn't go anywhere else & highly recommend this clinic. Gabrielle

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

I went as an individual for an ear wax removal. The service was very professional, completed with expertise, with explanations throughout. This made me feel comfortable and knowing I was in good hands.

I also followed this up by taking my mother-in-law for a hearing exam and subsequently for hearing aids. Once again it was an excellent job, done very professionally but with care and understanding.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Hearing Test

On a arrival I was greeted by Tony ..he made me feel relaxed and explained everything very clearly.
Overall a pleasant experience

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Microsuction procedure

On my arrival I was greeted by Tony who led me into a room and then explained what was going to happen step by step.
Everything that was done was clearly explained and I was given the opportunity to ask any questions as we went along.
I would highly recommend.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided at Harrogate

Excellent service provided. Took my elderly mother to have the wax removed from her ears. The care and attention she received was 1st class. Looked like all the equipment was modern and fit for purpose, and as a bonus there was a 50% discount applicable that day, so all in all fantastic value for money. Would recommend highly.

November 27, 2025
Unprompted review

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