Essex Clear Ears Reviews 

521
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the friendly team for providing a wonderfully welcoming and relaxed atmosphere that immediately puts nervous visitors completely at ease. Customers frequently highlight that professional staff members take ample time to thoroughly explain every single step of the ear care procedure with remarkable patience. Reviewers are exceptionally satisfied with the highly efficient booking system and the clear, expert guidance provided throughout all their appointments. Consumers also note that getting fitted for new hearing aids is a remarkably smooth process supported by honest advice and truly dedicated follow-up care.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during their appointments.... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent and strong consensus regarding... See more

User experience

Customers consistently note satisfaction with their user experience, highlighting the clear and easy to use... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting expert care and no... See more

Product

Clients share positive opinions on product, highlighting that the hearing aids are great and function... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. Deaf Service
  3. Hearing Aid Repair Service
  4. Hearing Aid Store
  5. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(521)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly welcome and exeptional…

Friendly welcome and exeptional treatment - A long way from my home but well worth the journey and of course I can hear now.

September 22, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Good service and very thorough

Good service and very thorough. I felt I wasn’t rushed through my appointment. I would recommend this company

September 21, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

I found ECE very professional and friendly.

I found ECE very polite, friendly and professional, I will definitely return and am happy to recommend them.

September 7, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Excellent and highly recommend

3rd visit to ECE
Competitive prices
Very efficient staff
Highly recommend Vicky who was very knowledgeable and helpful.
Best of all is that I can now hear properly 😀

September 2, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Thoroughly recommend Essex Clear Ears.

August 11, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Excellent service

Excellent service. I made an appointment yesterday (12th) and was luckily enough to get an appointment the very next day.

Fast, easy booking.

I see Natalie. She was excellent, friendly and efficient. Thank you.

August 13, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

I have been very pleased with the…

I have been very pleased with the service I have had from Mitch at ESE and would recommend him wholeheartedly wholeheartedly

August 2, 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

I have been to Essex Clear Ears for hearing checks and hearing aid adjustment and or repairs.

I have been to Essex Clear Ears for almost 3 years now. It is always a positive experience because appointments are never rushed and I always feel listened too. Nothing is a problem, and I know if my hearing aids dont feel quite right I can always go back and they will be adjusted .

July 30, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear your kind words. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service from Natalie, on time, friendly and efficient.

Thank you.

July 23, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

For the first time we had our ears…

For the first time we had our ears checked at home. No problems, Angela was really nice and helpful.
Would definitely use her again and recommend her.

July 13, 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Treatment

Treatment, advice all good.

July 2, 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Very professional

Very professional, informative throughout procedure.

July 9, 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

I had a great experience with Mitch and…

I had a great experience with Mitch and Jo at their ear syringing clinic ECE in Rayleigh. They were both incredibly professional, friendly, and thorough throughout the whole appointment, taking the time to explain everything and make me feel at ease. The treatment was excellent, and I came away hearing so much better than before. I wouldn't hesitate to recommend them to anyone looking for a reliable and caring ear syringing service.

"Hear what I'm saying!"

July 8, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

I saw Mitch today as my ears were…

I saw Mitch today as my ears were blocked.
Due to trauma i prefer my ears to be cleaned manually, and thankfully Mitch was happy to do that for me. Not all audiologist can do the manual extraction. Excellent support and great service. I will definitely use Essex Clear Ears again

July 3, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent

Excellent, friendly service
Thank you

July 2, 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Well deserved 5 stars

Well deserved 5 stars. Friendly staff, tip top professional care using state of the art equipment.
Helpful advice and no pressure selling. Clear and easy to use website. Cannot be faulted.

July 2, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service!

Very knowledgeable, and very experienced audiologist. Also very kind and caring.
….and very reasonably priced .

Will recommend them to everyone!

June 26, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

An all round professional and…

An all round professional and knowledgeable service which I couldn’t rate highly enough. 6 stars.

June 22, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look