Essex Clear Ears Reviews 

521
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the friendly team for providing a wonderfully welcoming and relaxed atmosphere that immediately puts nervous visitors completely at ease. Customers frequently highlight that professional staff members take ample time to thoroughly explain every single step of the ear care procedure with remarkable patience. Reviewers are exceptionally satisfied with the highly efficient booking system and the clear, expert guidance provided throughout all their appointments. Consumers also note that getting fitted for new hearing aids is a remarkably smooth process supported by honest advice and truly dedicated follow-up care.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during their appointments.... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent and strong consensus regarding... See more

User experience

Customers consistently note satisfaction with their user experience, highlighting the clear and easy to use... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting expert care and no... See more

Product

Clients share positive opinions on product, highlighting that the hearing aids are great and function... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. Deaf Service
  3. Hearing Aid Repair Service
  4. Hearing Aid Store
  5. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

521 reviews

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5.0

All reviews

(521)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and professional microsuction treatment

I have been using Essex Clear Ears (mostly Jo) for microsuction treatment regularly for about 3 years and am very pleased with how I am treated, which is both friendly and professionally. Thoroughly recommended

June 16, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your lovely review, we greatly appreciate it. Jo will be so pleased to hear your kind feedback. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service

I saw Mitch for a hearing test. No waiting time, straight in. Everything was explained in detail which made the tests easy to complete. Next steps outlined in detail and again explained in simple terms. Was given a booklet at the end to take with home with all the details. I would recommend this practice for hearing problems and will definitely use them again.

June 1, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your lovely review, we greatly appreciate it. Mitch will be so pleased to hear your kind feedback. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Recent hearing aid "check ups"

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.
Mitch saw us both (one after the other) and he could not have been more understanding or helpful. After some small tweaks for mum's hearing aids (and getting mine fully linked to my phone), we both left completely content.
Thank you.

May 13, 2026
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Reply from Essex Clear Ears

Thank you for your lovely review, we greatly appreciate it. Mitch will be so pleased to hear your kind words. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Mitch was brilliant

Mitch was brilliant. Not pushing for sale just professional advice and care. Would not go anywhere else for anything ear related.

May 27, 2026
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

100 % Recommended

Decided to use Essex Clear Ears initially for wax removal and have now used them for my hearing aid review meetings. ( after previously using a major high street chain ). A completely different experience, expert care and attention and explained to me how to clean my hearing aids properly, this had never been explained to me before ! I recommend this company without hesitation.

May 26, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent care at an affordable price

I had no hesitation in visiting following the care I received from Jo 2 years ago, when water got into my ear. Once again, a very professional and friendly service. I cannot recommend them highly enough.

May 27, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent professional reception

Excellent professional reception. Clinician Jo was extremely patient fully explaining at every stage of the procedure. Thank you all

May 26, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Staff are highly trained in their dealings with the public

Staff are highly trained in their dealings with the pubic - it gives customers confidence to deal with such professionals - thank you Essex Clear Ears Audiology Services Ltd - pleasure to deal with you - Joan Kitchener

May 15, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

The whole experience was above what I…

The whole experience was above what I expected, care was taken and you are really looked after whilst the test is completed. Everything was explained and comfort given throughout. Would highly recommend for a hearing and ear review.

May 8, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team were professional, friendly, and made me feel completely at ease. The procedure was quick and painless, and the results are amazing! Highly recommend Essex Clear Ears.

May 8, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Great care and service

Great care and service - always happy to help and check with no pressure to pay if nothing needs doing. Amazing - highly recommended A**

May 5, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Always great service

Mitch was wonderful today with my 96 year old mother. She has a hearing aid and he was able to change the tube which saved us a trip to the hospital where we usually get it changed.

April 17, 2026
Unprompted review
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

I was received with much politeness and…

I was received with much politeness and had a very good outcome. My consultant I saw was Mitch and very kind and explained everything to me. This was my second visit and I would recommend to everyone who has a problem with their ears.

April 10, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it. We are so pleased to hear you were happy with the service provided. We look forward to welcoming you again soon, should you need us in the future :)

Rated 5 out of 5 stars

I was really pleased with the way I was…

I was really pleased with the way I was treated and the relaxed atmosphere. The audiologist was very through and well qualified. All in all it was a very good experience and everyone was very professional. I shall definitely keep ECE on my phone list.

February 2, 2026
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! We look forward to welcoming you again soon, should you need us in the future :)

Rated 5 out of 5 stars

Angela was amazing and did a great job

Angela was amazing. She really did support my resident with care and did an amazing job. What a pleasure
She was patient and very caring
She came to the house which was lovely

March 30, 2026
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Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Fantastic - Can’t Recommend Highly Enough

What a fantastic experience we have had visiting Essex Clear Ears in Rayleigh. All the staff are so friendly and helpful and we couldn’t be more pleased with the way we have been treated. Both Natalie and Mitch were patient, professional and kind during my dad’s series of appointments with them. I was extremely impressed with their manner: speaking clearly, respectfully and directly to him (rather than to me as is often the case!). Front desk staff couldn’t be more friendly and helpful, both face to face and on the telephone. Liaison with GPs Surgery highly efficient too. Can’t recommend ECE highly enough. Excellent care, excellent value for money, excellent company values. Thank you all!

March 24, 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your lovely review, we greatly appreciate it! We are so pleased to hear you were happy with the service provided. We look forward to welcoming you both back, should you need us in the future :)

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