The postage was quick; exchanged for a smaller size was no issue at all. Staff really nice when I went to collect my item
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I bought a pair of shoes from your Leeds store less than 24 hours ago. Unfortunately, although I purchased a size larger than usual, the right shoe was extremely uncomfortable and did not fit pr... See more
Company replied
I've never been in store only bought gift vouchers, but our son shops within your stores and really rates the shopping experience
Excellent store in the Northern Quarter of Manchester. Some fabulous staff too - special mentions to Jess, George, Max and Bibo.
Company replied
Company details
About HIP - Manchester
Written by the company
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
63 Thomas Street, M4 1LQ, Manchester, United Kingdom
- 0161 831 7870
4.2
Great
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My experience was very positive
My experience was very positive. I found the organisation's online business professional and the delivery slick.
July 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought a pair of shoes from your…
I bought a pair of shoes from your Leeds store less than 24 hours ago. Unfortunately, although I purchased a size larger than usual, the right shoe was extremely uncomfortable and did not fit properly.
I returned to the store the very next day to request a refund or exchange, but my request was refused because the staff claimed the shoes had been worn. I find this completely unreasonable, especially given that I returned them within 24 hours after discovering they were uncomfortable.
I also contacted your customer service, hoping they could help resolve the issue. Unfortunately, no one was willing to assist or offer a solution. It was a very disappointing experience, and the level of customer service fell far below my expectations.
I am extremely dissatisfied with both the in-store service and the support I received from customer service. Based on this experience, I will not be shopping with your company again.
July 11, 2026
Unprompted review
Reply from HIP - Manchester
Hello Roman
Thank you for contacting The Hip Store Trust Pilot Team.
We are sorry to hear of your experience and can understand the frustration you may be feeling, however as there is no information within the review we are unable to launch an investigation and reach out directly.
Therefore, we kindly request for you to reach out to our Customer Service department https://www.thehipstore.co.uk/customer-service/contact/ and thank you for taking the time to leave your review.
Kind regards,
Jeremie
The Hip Store Trust Pilot Team
Good Service
The postage was quick; exchanged for a smaller size was no issue at all. Staff really nice when I went to collect my item
July 2, 2026
Reply from HIP - Manchester
Dear Keith,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. Thank you so much for taking the time to share your positive feedback with us – it truly means a great deal to our team.
I'm delighted to hear that your postage arrived quickly and that the exchange process for a smaller size was straightforward. It's wonderful to know that our staff made your collection experience a pleasant one, and we really appreciate you acknowledging their efforts.
Your review is incredibly valuable to us as it helps us continue to improve our service and ensure we're meeting the expectations of our customers. We're grateful for your support and very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or if there's anything else we can assist you with, please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Great price & rapid delivery...
July 7, 2026
Reply from HIP - Manchester
Dear Ian,
My name is Iram from The Hip Store Trustpilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
Kind regards,
Iram,
The Hip Store Trustpilot Team.
Overall the service was excellent and I…
Overall the service was excellent and I received my shoes in time as I was going on Holiday.
June 15, 2026
Reply from HIP - Manchester
Dear Milly,
My name is Sarah from The Hip Store Trust Pilot Team.
I hope this message finds you well. Thank you so much for taking the time to leave us your wonderful review – it truly means a great deal to us.
I'm delighted to hear that your shoes arrived in time for your holiday and that the overall service met your expectations. Feedback like yours is invaluable as it helps us continue to improve and ensure we're delivering the best possible experience for our customers.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Sarah,
The Hip Store Trust Pilot Team.
Reply from HIP - Manchester
Dear Alastair,
Thank you for taking the time to share your experience with The Hip Store Customer Care and for leaving us such a wonderful 5-star review.
We're delighted to hear that your order arrived the next day and that our delivery service exceeded your expectations, especially with your order being placed on a Sunday. Your positive feedback means a great deal to our team, and we're so pleased we could provide you with a great service.
We truly appreciate you choosing to shop with us and look forward to welcoming you back soon.
Kind regards, Rehan, The Hip Store Customer Care.
Reply from HIP - Manchester
Hi Guest,
We're absolutely thrilled to read your kind words and are so grateful you took the time to share your experience. Reviews like yours truly make our day and motivate our entire team to continue delivering exceptional service.
Any further assistance needed please do reach out.
Many thanks,
Sidrah.
Excellent
Excellent intuitive website with fast turnaround of my order from start to finish. Buy with confidence!
August 30, 2025
Reply from HIP - Manchester
Dear Anthony,
Thank you for taking the time to leave us such a wonderful 5-star review on Trustpilot.
We're delighted to hear you found our website intuitive and that your order arrived quickly from start to finish. Your feedback about buying with confidence means a great deal to us, and we truly appreciate you sharing your positive experience.
Reviews like yours help us continue to deliver the excellent service our customers deserve, and we're so pleased we could meet your expectations.
We'd love to welcome you back soon for your next purchase.
Kind regards, Rehan The Hip Store Customer Care
Impressed
Ordered trainers. Quick and professional. Good communication from start to finish.
May 30, 2026
Reply from HIP - Manchester
Dear Jonathan,
I hope this message finds you well. I wanted to reach out to express how pleased we are to hear that you're happy with both the products you've received and our communication throughout your experience with us. Your satisfaction is incredibly important to us, and it's wonderful to know that we've met your expectations.
We truly value customers like yourself who take the time to share positive feedback, as it helps us continue to provide the excellent service we strive for. Your confidence in The Hip Store means a great deal to our entire team.
Should you need any ongoing support or have any questions in the future, please don't hesitate to get in touch. We're always here to help and ensure your continued satisfaction with our products and services.
Kind regards,
Georgia,
The Hip Store Customer Care.
Great company to deal with
Great company to deal with, the clothing and shoes they sell are the highest quality I’ve ever bought.
May 15, 2026
Reply from HIP - Manchester
Hello Martin,
I hope you are well.
Thank you for taking the time to leave your review, we are so pleased you are happy with the quality of our products.
We hope you continue to shop with us in the future.
Kind regards,
Georgia,
The Hipstore Customer Care.
excellent...
May 17, 2026
Reply from HIP - Manchester
Hi Safen,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Have a lovely day!
Regards,
Farhan,
HIP Store Online Reviews Team.
I feel cheated and ripped off
I feel cheated and ripped off. I have a feeling that when i placed the order they didn't have size S and sent me size Xl. Since I'm a foreigner....
By the way, Fred Perry customer service recommended
the store to me.
April 28, 2026
Reply from HIP - Manchester
Hi Juan,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at https://www.thehipstore.co.uk/customer-service/contact/ so we can assist you with this further.
Regards,
Faiza,
Hip Store Online Reviews Team.
Jess in Manchester is awful
Jess in Manchester is awful - should not be working in customer service. Would not return
April 24, 2026
Unprompted review
Reply from HIP - Manchester
Hi Sam,
Thank you for getting in touch. Apologies for any inconvenience caused. Please submit customer form and a team member will assist further.
https://www.thehipstore.co.uk/customer-service/contact/
Many thanks,
Sidrah.
Great deal and quick delivery
April 14, 2026
Reply from HIP - Manchester
Hi Labiba,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Reply from HIP - Manchester
Good Afternoon Tom,
Thank you for taking the time to leave your review, we are so pleaed you are happy with the service.
We hope you continue to shop with us in the future!
Kind regards,
Georgia,
HIPSTORE Customer Care.
Was fast delivery
Was fast delivery, came with no problems at all and was pleased with the product
February 10, 2026
Reply from HIP - Manchester
Hi Wayne,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Always a pleasure shopping at Hip…
Always a pleasure shopping at Hip fantastic clothing at reasonable prices speedy deilvery no hassle
February 7, 2026
Reply from HIP - Manchester
Hi Ian,
I would like to express my gratitude for the positive feedback you provided with your 5 star review.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Good price and fast delivery to Barcelona
January 26, 2026
Reply from HIP - Manchester
Good Morning!
Thank you for taking the time to leave such a fantastic review, we are so pleased you are happy with the price and delivery service we offer!
We hope you continue to shop with us in the future.
Kind regards,
Georgia,
The HipStore Custmer Care.
No reply when contacting the site…
No reply when contacting the site regarding a returned item.
January 17, 2026
Reply from HIP - Manchester
Dear Nathan,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I apologise for any confusion regarding our recent outreach. We have sent you a direct email which requires your attention, and I wanted to ensure you're aware of this correspondence.
Please do check your email inbox, including your spam or junk folders, as sometimes emails can be filtered there depending on your provider settings. If you're unable to locate our email or need any assistance with the matter we've contacted you about, please don't hesitate to reach out to us directly.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
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