Always had great service from HIP and never an issue with returns. Such a shame they appear to be closing down.
Company replied
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See what reviewers are saying
I ordered an item for pick up on Jan 1, which was dispatched for store pick up over 3 weeks ago, the item is still not ready to collect. I have attempted contact with customer service via all fo... See more
I've never been in store only bought gift vouchers, but our son shops within your stores and really rates the shopping experience
Excellent store in the Northern Quarter of Manchester. Some fabulous staff too - special mentions to Jess, George, Max and Bibo.
Company replied
Company details
About HIP - Manchester
Written by the company
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
63 Thomas Street, M4 1LQ, Manchester, United Kingdom
- 0161 831 7870
4.3
Excellent
34 reviews
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Always a pleasure shopping at Hip…
Always a pleasure shopping at Hip fantastic clothing at reasonable prices speedy deilvery no hassle
February 7, 2026
Reply from HIP - Manchester
Hi Ian,
I would like to express my gratitude for the positive feedback you provided with your 5 star review.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Good price and fast delivery to Barcelona
January 26, 2026
Reply from HIP - Manchester
Good Morning!
Thank you for taking the time to leave such a fantastic review, we are so pleased you are happy with the price and delivery service we offer!
We hope you continue to shop with us in the future.
Kind regards,
Georgia,
The HipStore Custmer Care.
No reply when contacting the site…
No reply when contacting the site regarding a returned item.
January 17, 2026
Reply from HIP - Manchester
Dear Nathan,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I apologise for any confusion regarding our recent outreach. We have sent you a direct email which requires your attention, and I wanted to ensure you're aware of this correspondence.
Please do check your email inbox, including your spam or junk folders, as sometimes emails can be filtered there depending on your provider settings. If you're unable to locate our email or need any assistance with the matter we've contacted you about, please don't hesitate to reach out to us directly.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Georgia,
The Hip Store Customer Care.
Customer Service and Delivery times diabolical
I ordered an item for pick up on Jan 1, which was dispatched for store pick up over 3 weeks ago, the item is still not ready to collect.
I have attempted contact with customer service via all forms available on website, as prompted to do so, multiple times, still no response.
Only given two stars as an order I've previously place was refunded accurately, and was delivered to my address within 7 days.
January 5, 2026
Unprompted review
No problems with the online order
No problems with the online order. However when returning in-store (Manchester), the store assistant was stand-offish and unhelpful
January 8, 2026
Reply from HIP - Manchester
Dear Dan,
My name is Georgia from The Hip Store Customer Care.
I hope this message finds you well. I wanted to reach out as we are absolutely delighted to hear that you are happy with your recent purchase from us. Your satisfaction is incredibly important to us, and it's wonderful to know that we've met your expectations.
I do apologise for your in store experience, we have logged this internally.
Kind regards,
Georgia,
The Hip Store Customer Care.
Store was beautiful with nice staffs
January 15, 2026
Reply from HIP - Manchester
Dear Olanrewaju,
I hope this message finds you well. I wanted to reach out as we are absolutely delighted to hear that you are happy with your recent purchase from us. Your satisfaction is incredibly important to us, and it's wonderful to know that we've met your expectations.
Kind regards,
Georgia,
The Hip Store Customer Care.
Great product and very fast delivery so…
Great product and very fast delivery so pass onto friends and family
January 3, 2026
Reply from HIP - Manchester
Dear Paul,
I hope this message finds you well. I'm delighted to hear that you're pleased with your recent order!
Your satisfaction means a great deal to us, and it's feedback like yours that motivates our team to continue delivering the quality service and products that our customers deserve.
We very much hope to welcome you back for future purchases and look forward to serving you again soon.
Kind regards,
Georgia,
The Hip Store Customer Care.
Great service
The website was easy to navigate. Great communication. Item arrived on time when scheduled.
December 25, 2025
Reply from HIP - Manchester
Hi Maisymoo,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
Excellent store in the Northern Quarter…
Excellent store in the Northern Quarter of Manchester. Some fabulous staff too - special mentions to Jess, George, Max and Bibo.
December 27, 2025
Unprompted review
Reply from HIP - Manchester
Hi Stuart,
Thanks for the 5* review!
I am delighted to hear that you are happy with our service and staff.
We hope that you continue to shop with us.
Regards,
Farhan,
HIP Store Online Reviews Team.
Ordered the trainers and they came,just…
Ordered the trainers and they came,just the way I like it
December 13, 2025
Reply from HIP - Manchester
Hi David,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
The Hip Store Online Reviews Team.
Great service.
December 11, 2025
Reply from HIP - Manchester
Hi Amanda,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
Hip Store Online Review Team.
I've never been in store only bought…
I've never been in store only bought gift vouchers, but our son shops within your stores and really rates the shopping experience
December 13, 2025
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