First of all their own brand staff is awesome; my Idle Man jeans are some of the comfiest I've owned. They also have a fantastic selection of menswear and accessories for the guy who wants something... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ive used The Idle Man a few times now and they’ve not let me down yet! They have a good selection of their own designed items which changes with the seasons and they regularly have offers on - be... See more
Very frustrating. Web site incorrect in so many places, whether made in England when not, you qualify for free shipping, then charged, attempt to log in to my account but tells me acct does not exis... See more
Excellent customer service; easy exchanges and returns. Everything I’ve ordered over the last three years as arrived on time. I particularly enjoy the online sales, they are very good value for money... See more
Company details
Information provided by various external sources
We started The Idle Man because we wanted to show you that being stylish shouldn’t be difficult. We’re a team of dedicated designers, writers, buyers and generally people who are passionate about working meticulously to the find the best in men’s clothing and men’s fashion. As a menswear online retailer, we seek to find the latest and greatest; ranging from menswear brands, such as Barbour, Levi's, The North Face, Converse, Timberland, as well as men’s jackets and men’s shoes. We’ve even come up with our own men’s clothing range here at The Idle Man designed to suit all styles and please all budgets. Not because we have to, but because we want to. We want to provide you with a hub of knowledge, as well as a place to find menswear online - a place where you can find out those small details that you’ve always wondered, but never asked.
Contact info
Universal House, Floor 1 The Idle Man, 88-94 Wentworth Street, E1 7SA, London
- help@theidleman.com
- www.theidleman.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service.
Delivered in time
Delivered in time. Nice quality to own brand clothes too. Great fit
One word: Yodel
One word: Yodel. Idle man are not Yodel but if you use Yodel you are going to get angry customers because Yodel are useless. I won’t even get into the details but in 2019 you shouldn't have to be home for 3 days in a row hoping that Yodel will actually deliver on a day they said they would.
Finally received my order when I was home by chance after I had given up on this. The clothes are good, but will never order again until they stop using Yodel.

Reply from The Idle Man
Brilliant quality product an great…
Brilliant quality product an great service
When I've had a query you responded…Fully satisfied
When I've had a query you responded promptly. And there was no difficulty in returning an item that was too large. I would have liked a way to reorder the right size without having to pay an additional postage charge, but I appreciate that this is difficult to organise.
Sincerely
Rod Cargill
Good service and prices
Good service and prices. I got caught out when asked for my order number upon trying to do an online return, because the sheet of paper doesn't have the correct number. It is online, but easy to miss. Otherwise, no probs.
No size exchange policy.
Ordered a size 9 of a leather loafer however was too small. Had hoped for a seamless exchange to a size 10. Unfortunately not in the Company's policy to do so and had to reorder. Lost about £12 cause of that. Price had gone up for the same shoe. Support team was brilliant. I would give them a 4 star just not happy about the no exchange policy.

Reply from The Idle Man
Received wrong size sandals
Received wrong size sandals
Customer service was good to explain that it was probably a computer glitch, offered for me to send them back for refund but, being from Canada, it is more expensive to ship.
Great products, and good customer service!
Just being more careful with international shipping would be good!
I WILL FILE A LAWSUIT IF NOT RESOLVED
I bought a leather jacket from their website in early June and when I received the item, they got my sizing wrong so I went on their website and printed out a return label and sent it to USPS so I can receive a refund. Weeks and weeks go by, and I’m starting to message Idle Man about my package saying it’s arrived at their location from “Track A Package Tool” on the USPS site and they haven’t sent me any response at all. Idle Man, I’m a person you do not want to mess with, in fact, you shouldn’t mess with a person who happens to have a family full of very successful lawyers. It is very ridiculous and unprofessional of how it’s been over a month and I haven’t received any form of notice on my package, more importantly a refund. Here’s what’s going to happen, I’m going to leave you guys with this review and you can happily get back to me and there wouldn’t be any trouble for your company. You will reply to my message asking for my return information on my package and I will gladly provide you with all the information you need. From there you do your business and send me my refund. If I do not get a response, I will then take matters in my own hands and file a lawsuit against your company for fraud and will sure I will receive more money than what I should receive since you wasted a lot of my time. But I don’t want to go that way because I’m a good person but I will go that route if I have to. I’m not somebody you want to mess with and I’m certainly sure your company doesn’t want to owe large sums of money for not providing their customer a return they should receive in the first place.

Reply from The Idle Man
Fantastic service.
This is a great place to shop for…
This is a great place to shop for stylish, current & elegant men's clothes.
Very helpful on the phone when I…
Very helpful on the phone when I queried changing my order. Very pleased, will be back. 👍
First time buying from them
First time buying from them. I bought a pair of wallabies, they confirmed delivery date and the purchase was delivered on time. Just a standard service I expected.
Great prices
Great products great prices
Never Idle
Trust worthy site with great look books and discount codes meaning they always have something new saving you time and money on outfits.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







