The Idle Man Reviews 

2,408
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

First of all their own brand staff is awesome; my Idle Man jeans are some of the comfiest I've owned. They also have a fantastic selection of menswear and accessories for the guy who wants something... See more

Rated 5 out of 5 stars

Ive used The Idle Man a few times now and they’ve not let me down yet! They have a good selection of their own designed items which changes with the seasons and they regularly have offers on - be... See more

Rated 3 out of 5 stars

Very frustrating. Web site incorrect in so many places, whether made in England when not, you qualify for free shipping, then charged, attempt to log in to my account but tells me acct does not exis... See more

Rated 5 out of 5 stars

Excellent customer service; easy exchanges and returns. Everything I’ve ordered over the last three years as arrived on time. I particularly enjoy the online sales, they are very good value for money... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

We started The Idle Man because we wanted to show you that being stylish shouldn’t be difficult. We’re a team of dedicated designers, writers, buyers and generally people who are passionate about working meticulously to the find the best in men’s clothing and men’s fashion. As a menswear online retailer, we seek to find the latest and greatest; ranging from menswear brands, such as Barbour, Levi's, The North Face, Converse, Timberland, as well as men’s jackets and men’s shoes. We’ve even come up with our own men’s clothing range here at The Idle Man designed to suit all styles and please all budgets. Not because we have to, but because we want to. We want to provide you with a hub of knowledge, as well as a place to find menswear online - a place where you can find out those small details that you’ve always wondered, but never asked.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

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(2,408)

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Rated 1 out of 5 stars

One word: Yodel

One word: Yodel. Idle man are not Yodel but if you use Yodel you are going to get angry customers because Yodel are useless. I won’t even get into the details but in 2019 you shouldn't have to be home for 3 days in a row hoping that Yodel will actually deliver on a day they said they would.

Finally received my order when I was home by chance after I had given up on this. The clothes are good, but will never order again until they stop using Yodel.

August 1, 2019
Unprompted review
The Idle Man logo

Reply from The Idle Man

Hi Mo,

Thank you for your Trustpilot review.
We're sorry to hear you had some issues with your most recent order.
As a company we work with a range of couriers which include DPD, Yodel and WN Direct.
Each of these businesses work to a high standard but they can occasionally have issues out of their control.
But we appreciate this isn't ideal especially if they do not contact you alerting to any problems with delivery however we have a reliable customer care team on hand Monday to Saturday who can contact couriers on your behalf if you do find that a parcel isn't arriving in the correct time scale.
From here it will be typically resolved within 48 hours and resolution can be arranged for you.
If you ever need to contact our team please email help@theidleman.com.
We apologise again for the issues you experienced with your delivery on this occasion.

Kind regards,

The Idle Man Team

Rated 5 out of 5 stars

When I've had a query you responded…Fully satisfied

When I've had a query you responded promptly. And there was no difficulty in returning an item that was too large. I would have liked a way to reorder the right size without having to pay an additional postage charge, but I appreciate that this is difficult to organise.
Sincerely
Rod Cargill

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

Good service and prices

Good service and prices. I got caught out when asked for my order number upon trying to do an online return, because the sheet of paper doesn't have the correct number. It is online, but easy to miss. Otherwise, no probs.

July 30, 2019
Unprompted review
Rated 3 out of 5 stars

No size exchange policy.

Ordered a size 9 of a leather loafer however was too small. Had hoped for a seamless exchange to a size 10. Unfortunately not in the Company's policy to do so and had to reorder. Lost about £12 cause of that. Price had gone up for the same shoe. Support team was brilliant. I would give them a 4 star just not happy about the no exchange policy.

July 30, 2019
Unprompted review
The Idle Man logo

Reply from The Idle Man

Hi Remz,

Thank you for your Trustpilot review.
We're sorry to hear on this occasion your purchase was not a suitable fit and of course we appreciate your review regarding our returns policy.
We are constantly looking at ways in which we can improve the service we offer our customers and therefore your feedback is valuable.
Due to the volume of returns we receive, it currently isn't possible to offer exchanges in case stock is sold out in a particular size by the time they are received by our warehouse.
However The Idle Man is a growing brand and it will hopefully be something we can offer in the future.
Our apologies for any inconvenience caused.

Kind regards,

The Idle Man Team

Rated 3 out of 5 stars

Received wrong size sandals

Received wrong size sandals

Customer service was good to explain that it was probably a computer glitch, offered for me to send them back for refund but, being from Canada, it is more expensive to ship.
Great products, and good customer service!
Just being more careful with international shipping would be good!

July 29, 2019
Unprompted review
Rated 1 out of 5 stars

I WILL FILE A LAWSUIT IF NOT RESOLVED

I bought a leather jacket from their website in early June and when I received the item, they got my sizing wrong so I went on their website and printed out a return label and sent it to USPS so I can receive a refund. Weeks and weeks go by, and I’m starting to message Idle Man about my package saying it’s arrived at their location from “Track A Package Tool” on the USPS site and they haven’t sent me any response at all. Idle Man, I’m a person you do not want to mess with, in fact, you shouldn’t mess with a person who happens to have a family full of very successful lawyers. It is very ridiculous and unprofessional of how it’s been over a month and I haven’t received any form of notice on my package, more importantly a refund. Here’s what’s going to happen, I’m going to leave you guys with this review and you can happily get back to me and there wouldn’t be any trouble for your company. You will reply to my message asking for my return information on my package and I will gladly provide you with all the information you need. From there you do your business and send me my refund. If I do not get a response, I will then take matters in my own hands and file a lawsuit against your company for fraud and will sure I will receive more money than what I should receive since you wasted a lot of my time. But I don’t want to go that way because I’m a good person but I will go that route if I have to. I’m not somebody you want to mess with and I’m certainly sure your company doesn’t want to owe large sums of money for not providing their customer a return they should receive in the first place.

July 28, 2019
Unprompted review
The Idle Man logo

Reply from The Idle Man

Hi Gabe,

Thanks for the review. We have gone through all correspondence with you and you have not contacted us since the 24th of June. We have replied to all of your messages prior to this date. I have just checked with the warehouse team and your refund was processed yesterday.

Returns from the USA take longer to reach our warehouse back in the UK (sometimes up to 3 weeks as the items are consolidated in a central location in the US before commencing their return to us). Once these land at our warehouse, it usually takes 3-5 working days to process these. Once these have been processed, the refund is triggered and the refund will hit your account within 3-5 working days.

Please let me know if you have any further problems.

Thanks,

The Idle Man Team

Rated 4 out of 5 stars

First time buying from them

First time buying from them. I bought a pair of wallabies, they confirmed delivery date and the purchase was delivered on time. Just a standard service I expected.

July 26, 2019
Unprompted review
Rated 5 out of 5 stars

Never Idle

Trust worthy site with great look books and discount codes meaning they always have something new saving you time and money on outfits.

July 25, 2019
Unprompted review

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