The Insolvency Group Reviews 

3,476
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and agents for being exceptionally helpful, kind, and deeply professional throughout every single step of the process. Reviewers truly appreciate the clear communication and reassuring guidance, noting that it always helps lift a massive weight off their shoulders during deeply stressful financial situations. However, some customers also noted recurring issues with poor communication, delayed responses, and persistent unwanted contacts occurring long after the initial setup phase. A few people also experienced frustrating service challenges and unhelpful interactions when trying to resolve urgent account issues later on.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that agents are very friendly and put minds at... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that agents are helpful, polite, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a quick, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward, easy to... See more

Customer communications

Customers had ambiguous experiences with contact. Some reviewers successfully reached out and noted that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been so amazing getting the help from here with the best customer care team taking care of every thing supporting me explaining everything each step of the way making me feel at ease not judg... See more

Rated 5 out of 5 stars

The Insolvency Group were excellent to deal with. They were very thorough and professional whilst still being kind and friendly. They were very efficient with information about what was happening al... See more

Rated 5 out of 5 stars

I found myself facing a real struggle, The team spent time and talked me through all of the options available, After a month all the work has been done and have reached an agreement that suits both pa... See more

Rated 5 out of 5 stars

A very smooth process, they were on hand to answer any questions and worries I had. Having the guidance and support of the team was very reassuring. What feels like a stressful and anxious time, was... See more


Company details

About The Insolvency Group

Written by the company

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"Explained everything really well answered all questioned i asked and was really friendly thank yiu for all the help"

The Insolvency Group Logo

At The Insolvency Group, we help individuals take control of unmanageable debts with tailored financial solutions that bring clarity, relief, and a fresh start.

Our experienced specialists will work closely with you to understand your unique financial situation and guide you through every available option, including IVAs and other debt solutions.

We’re committed to delivering honest, non-judgmental advice with care and discretion—so you can move forward with confidence. Begin your journey toward financial peace of mind today.

"I used the insolvency group to deal with my credit card debts, They were outstanding it was so easy and fast. And got the the outcome I wanted, would highly recommend"

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Let’s Find a Way Forward.

We've helped thousands regain financial control.

Where do you currently stand with your debts?

Less than £2,500

£2,500 - £5,999 in debt

More than £6,000 in debt

Explore Your Options

Not suitable for all. Fees and solution drawbacks may apply.

Free, impartial money advice is available from MoneyHelper

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"The Insolvency Group is amazing, they have been patient and understanding of my situation, they explain my options and solutions with all the pros and cons very clearly. 100% recommend for anyone in a difficult debt situation"


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(3,476)

1,430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best

Excellent from the first minute to the last wish I called before. Again can’t thank team enough

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Layya

I worked with Layya on my case, and they were such a great help through the full process - making everything easy to understand in what could've been quite an overwhelming process. Thanks to Layya and the team for everything!

- Coby

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I was at my wits end worrying so much…

I was at my wits end worrying so much about how I was going to keep up with the payments to my creditors I reached out to clear path and they were fantastic then the insolvency group took over my case and again were extremely helpful , I have found out this morning that my iva has been accepted I can't tell anyone what a relief this is going forward and I am so grateful to the insolvency group

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience from Start to Finish

I had a fantastic experience with The Insolvency Group. The whole process was explained clearly, and the team were professional, supportive, and understanding throughout. They kept me informed at every stage, answered all of my questions promptly, and made what could have been a very stressful situation much easier to deal with. I really appreciated their kindness, honesty, and excellent communication. I would highly recommend The Insolvency Group to anyone needing expert advice and support.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

I'd like to thank all the staff at the…

I'd like to thank all the staff at the insolvency group ( especially meryam manzoor who was very pleasant to deal with) for all their help in finding me a very good deal with my debt. It has given me great peace of mind. And i cant thank them enough. 5 stars for them.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I came into this experience with alot of uncertainty and anxiety. Once I started talking to Charlotte and then Ahmed things began to feel a lot easier. They were both very knowledgeable and were extremely understanding with me and my situation. I would recommend to anyone feeling like they’re drowning in debt to get in contact with this company. They have been great and everything was done within a month. I feel a sense of relief now with the help of the insolvency group.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

....

Kicking myself I didn't do this sooner after being stuck in a cycle for years. Insolvency group made the process so easy with no judgement would highly recommend

July 21, 2026
Unprompted review

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