The Internet Retailer Reviews 

19
•
TrustScore 3 out of 5

3.2

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Company details

  1. Furniture Store
  2. also in
  3. Home Goods Store
  4. Lighting Store

Information provided by various external sources

The Internet Retailer Limited was incorporated in 2008 & supplies a range of personal & home goods on the internet.


Contact info

3.2

Average

TrustScore 3 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.2

All reviews

(19)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I phoned up the day after making my…

I phoned up the day after making my order to cancel my order I was pressured into picking another item which I didn’t want to do . Then told items had been dispatched so I returned them 3 weeks later still no refund

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen renovation

I ordered some Trendi switches and sockets for my kitchen renovation project. They are just what I was looking for. I needed a copper design to go with my taps and cooker hood and these are the perfect match. Customer service was excellent when I needed assistance with extras like a cooker switch and fused spurs. I will definitely buy again when I update my utility room.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Sleek switches and sockets

Absolutely fabulous. I love my new switches for my lounge and just ordered another for my bathroom. Amazing colours and look very impressive. Can't wait to decorate more rooms so I can change the switches there too. I love that you cant see the screws, so sleek. Thoroughly recommend

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Must be a scam or fake…

I think they must be a scam or fake organisation. Ordered items twice. Nothing has ever turned up. Still chasing for refunds. Avoid.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! This company is useless. it has taken 3 and a half months and we still don't have the items we ordered!

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

DON'T USE!

Still not received the full order then received mails from the stores saying its accounts and so on, been weeks this is the worst company ever and I wish there was a no star option - you are rubbish and should be ashamed DONT USE!

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give no stars if I could. The company SLOERT his a joke. I ordered some kids bedding and they sent some bedding of a building that was torn and just shouved in to a carrier bag. Not even folded. I wanted to send back and they said I will give you 20% compensation and keep the bedding. The bedding is of no use at all. I have never dealt with a company as useless as them. They are con artists. Sending people wrong stuff that's not of any use. And keeping money.
THIS IS A WARNING TO NOT BUY OF THE COMPANY. CON ARTISTS.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great price. Got extra 15% off. Ordered sockets/switches for whole house so great saving.
Missing items were quickly posted with no quibble.
Staff polite, helpful and friendly.
Definately reccommend

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered 5 sockets and doubles in green…

Ordered 5 sockets and doubles in green and a few days later they rang to say out of stock but due in couple of weeks. Month later I received ice white sockets and when I rang , was told out of stock for 3 months but would send when available. Demanded refund as not prepared to wait. They agreed only if I sent back white at my expense. I demanded a prepaid label or I would contact my card issuer and do claw back. They then emailed me a printable label and refunded a few days later, minus £3-99 original p&p.
Totally unscrupulous company who will tell you anything to get business and send any product to fulfill order. Avoid.

April 17, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!! Ordered two items on 7th December, took two months for one to arrive, the second still hasn’t arrived. Had letter saying it was due to stock shortages but same item available on Amazon for next day delivery. Asked for refund, still waiting. Should not be allowed to trade.

March 11, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service and communications

Ordered about a dozen switches and sockets in navy - sent out all white and said would send out the navy plates when they received the stock - 3 months later and I'm still waiting for 4 cover plates - communications keep saying they're sending them out, but they never do - very disappointing service!

September 29, 2021
Unprompted review
Rated 1 out of 5 stars

Same as Internet Electrical Store.com

Same as Internet Electrical Store.com, Purchased 4 Saxby Alba solar lights at £20.95 to install down the drive, having previously bought so many that are useless, thought I would try them first before buying the rest.
The instructions were funny for a rechargeable solar light, says do not use rechargeable batteries!
Order was slow but fine, free delivery so set about testing the lights, seemed to do the job fine, so went back online to the web site to order the rest, shocked to find they were now £70.99 in a matter of days that had increased in price by £50.00! we all know everything is increasing but this is ridiculous.
Will contact the authorities about this.

September 21, 2021
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of a company

Absolute shambles of a company that trade on Amazon.
Ordered an item that never arrived - they then claimed royal mail state it was lost. (long before the cut off period for lost items) Truth is they never sent it as they were out of stock. Now ignoring my messages. Court case is now only solution.

February 18, 2021
Unprompted review
Rated 1 out of 5 stars

Utter shambles of a company.

Utter shambles of a company.
Made order, was sent an email stating products out of stock, website did not state this.

Cancelled order and still waiting for refund after 15 days, AVOID AT ALL COSTS.

November 1, 2019
Unprompted review
Rated 1 out of 5 stars

Unacceptable processing delay

Beware: they invite you to pay by Paypal, then tell you they won't even process the order till the £ clears from Paypal in 5 to 7 days. Don't expect anything in a hurry, or any understanding from customer service.

December 7, 2018
Unprompted review

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