The Jacket Maker Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and luxurious feel of the materials, especially the leather. Many people appreciate the perfect fit of the items, often highlighting the made-to-measure option and the attention to detail in tailoring. The staff and customer service are frequently commended for their professionalism, helpfulness, and responsiveness, making the overall experience positive. However, some customers experienced issues with their orders, including longer-than-expected wait times and problems with sizing, such as shoes being too narrow despite ordering a wide fit. A few other people also felt that the quality of some products was poor, citing issues like strong glue smells, loose insoles, or jackets losing color and being made from incorrect or cheap materials. Additionally, some reviewers reported dissatisfaction with customer service, mentioning unresponsiveness, misleading information, or difficulties in resolving issues like delayed orders or requests for photos of custom items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the craftsmanship, soft leather, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as fast shipping,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About six months ago, I received my Double Monk Strap shoes. They looked fantastic and fit perfectly. My first order (wide-fit EU44.5) didn’t quite work out, and after a long wait, I had finally... See more

Rated 5 out of 5 stars

Purchased a standard size Bliss Bomber that just didn't fit quite right, I have larger chest/hips and a smaller waist and have difficulty not swimming in jackets which fit my bust. Sam from The Jacket... See more

Rated 5 out of 5 stars

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only. beautiful color, true leather, good sti... See more

Rated 5 out of 5 stars

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfec... See more


Company details

  1. Clothing Store

Information provided by various external sources

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Finding Distressed Jacket.

Finding a specific type of jacket that suits your needs can be difficult. However, at TJM, the variety offered makes it easier for me to choose my jacket, and i got exactly what i wanted. Also, they offered custom-made jackets if you couldn't find one that you need.

The order placed was smooth, and the delivery was sooner than expected. Customer service provided is great, as they personally care for your needs. A trustworthy shop indeed.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Jacket looks and fits great

Jacket looks and fits great. It seems durable and it is quite warm, which is what I was looking for.

I went for a size L and it is a good fit. I will definitely buy again from them.

February 19, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a jacket all the way back in…

I ordered a jacket all the way back in November, which was supposed to ship early this year. When I inquired in January, the time frame suddenly shifted to mid-February. Now I asked again and it's mid-March. I'm disappointed by this lack of professionalism.
If the jacket arrives in time and is good quality, I'll change this rating.

February 17, 2026
Unprompted review
The Jacket Maker logo

Reply from The Jacket Maker

Hi Nicolas,

Thank you for sharing your feedback, and I’m truly sorry to hear about your experience.

We’d really like to look into your case in detail and provide you with a clear and accurate update. Could you please share your order ID with us here or via email at contact@thejacketmaker.com
so we can investigate this matter right away?

Your satisfaction is very important to us, and we’re committed to resolving this for you as quickly as possible.

We look forward to hearing from you.

Best regards,

Rated 5 out of 5 stars

The best jacket ever!!

The best jacket ever!!
We've had the hardest time finding a good leather jacket for my husband. Found your website and was really excited to see that you did, very extensive, alterations. We got the jacket and it fits Perfectly!. Excellent quality, high grade mats. Everything we wanted. Would recommend you to anyone and everyone!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Black leather jacket

Jacket arrived sooner than expected. Beautifully made and exactly as the website showed. Fully recommend the Jacket maker. Couldn't be happier. Service was exceptional. Thanks Jacket maker and Max.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality! I receive so many compliments on my leather jacket. I know it will last forever!!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered a leather jacket, wrong size. Sam from Customer service was a great help! Exchanged it for one size smaller, but one button was missing on the inside. They send new buttons. Sam should get a raise😉

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Was a bit skeptical ordering leather online thinking the quality would be that shiny subpar material I’ve seen before. However, this was soft, thick and natural looking. Very surprised and please.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered pink leather jacket for wife…

Ordered pink leather jacket for wife for Christmas. She loved it but it was a size too small. The return process was easy, as these are custom made the exchange took a little bit, but the communication and process during the wait period was outstanding and really the wait was less than a month so it was smooth all around really. Would not hesitate to recommend.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

The assistance to customize was Perfect


The assistance to customize was incredible. absolutely made of love. clearly i felt all you guys love what you do.
The customs. What you did was amazingly unbelievable. thank you so much, you were perfect.

Let's talk about my jacket.
Are you serious?
Such an amazing, well done, inch by inch perfect.
the size fitted amazingly perfectly. all the measures.
my girlfriend who took the measures works in fashion industry. with costumers like Beyonce, Shakira, and so many more. so, she understands quality when she sees it. she was mesmerized while I was unpacking. the fit was perfect ( almost impossible for a leather jacket, the finishing, and the details of the jacket are amazing. this is by far the most amazing jacket I ever see in my whole life, including from movies.

I woudn't be fair to give you guys 10/10. I would have to extrapolate this, give you all 100/10 thank you for the experience, and value of money. thank you so much.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing jackets

The quality of the jackets is amazing, and they are absolutely beautiful. A store you can truly trust — plus they offer customization options like inner lining, leather color, and hardware. Love it!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

A great brand!

Wonderful brand ! Great customer service, quick and efficient replies + amazing products. I wear my jacket almost every day!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

SUCH A LUXE JACKET!

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfect versatile leather jacket company I've found online! Worth every penny! If you're looking for a beautiful jacket that's a real investment to your time capsule wardrobe, this is it.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I love the high quality yet stylish…

I love the high quality yet stylish vibe of my jacket. There is great details put into making their products and it’s proven. I also love how trendy my jacket is so it fits all occasions. True to size and keeps me super warm so I can wear it all year round. Highly recommend! 10/10!!

December 10, 2025
Unprompted review

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