The Jacket Maker Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and luxurious feel of the materials, especially the leather. Many people appreciate the perfect fit of the items, often highlighting the made-to-measure option and the attention to detail in tailoring. The staff and customer service are frequently commended for their professionalism, helpfulness, and responsiveness, making the overall experience positive. However, some customers experienced issues with their orders, including longer-than-expected wait times and problems with sizing, such as shoes being too narrow despite ordering a wide fit. A few other people also felt that the quality of some products was poor, citing issues like strong glue smells, loose insoles, or jackets losing color and being made from incorrect or cheap materials. Additionally, some reviewers reported dissatisfaction with customer service, mentioning unresponsiveness, misleading information, or difficulties in resolving issues like delayed orders or requests for photos of custom items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the craftsmanship, soft leather, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as fast shipping,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About six months ago, I received my Double Monk Strap shoes. They looked fantastic and fit perfectly. My first order (wide-fit EU44.5) didn’t quite work out, and after a long wait, I had finally... See more

Rated 5 out of 5 stars

Purchased a standard size Bliss Bomber that just didn't fit quite right, I have larger chest/hips and a smaller waist and have difficulty not swimming in jackets which fit my bust. Sam from The Jacket... See more

Rated 5 out of 5 stars

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only. beautiful color, true leather, good sti... See more

Rated 5 out of 5 stars

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfec... See more


Company details

  1. Clothing Store

Information provided by various external sources

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My husband loved this Jacket

My husband loved this Jacket. He had one similar that got destroyed and had been looking for another one but couldn’t find one. When I saw this Jacket I thought it looks just like the one he been searching for. His eyes lit up when he saw it. Good quality and perfect fit, and he loves the lining of the jacket cause it will keep him nice and warm during cold winters.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, Durable Leather Jackets

It's really hard to find high-quality, durable REAL leather jackets these days. I absolutely LOVE my leather jacket from The Jacket Maker!

It's extremely high quality, very stylish, and on trend. They got the sizing perfect, and it arrived in great condition in a timely manner. I also really appreciated all of the extras that came with the leather jacket I ordered, like the wardrobe bag for off-season storage. All around amazing product and service.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful leather jacket

The jacket I received is truly beautiful, very well made and the fit is perfect. Quality is top notch and I'm loving the versatility of wearing it with jeans, dress pants or a skirt!! Customer Service was great as well.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with the Customer service

After an initial problem, the customer service managed to fix everything.

November 24, 2025
Unprompted review
The Jacket Maker logo

Reply from The Jacket Maker

Hi Ardit,

We truly apologize for the inconvenience this delay has caused and understand how frustrating this experience must have been.

Unfortunately, due to a significantly higher volume of holiday orders, some orders have taken longer than anticipated. This is not the experience we aim to provide, and we regret the delay in your case.

To address this properly, a member of our team will be reaching out to you directly via email to discuss a few available options and ensure we make this right for you.

We truly appreciate your patience and the opportunity to resolve this.

Best Regards,

Rated 5 out of 5 stars

To say I was concerned buying a leather…

To say I was concerned buying a leather jacket online from NZ would be an understatement. Fit, leather quality, finishing. All turned out great. The fit is spot on, the leather holds its shape well and the finishing is great! Delivered quickly too!

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

The jacket was not dyed properly

The jacket was not dyed properly. Aftercare customer service was helpful and sent a replacement. Sadly there’s no quality control as this is coming directly from Pakistani jacket maker and again the replacement was poorly dyed. I would avoid this company like the plague. Such a waste of money and time.

November 20, 2025
Unprompted review
The Jacket Maker logo

Reply from The Jacket Maker

Hi Michael,

Thank you for sharing your feedback. We are truly sorry for the frustration this experience has caused and understand why this has been disappointing.

This is not the level of quality or consistency we aim to deliver, and we regret the time and effort you had to spend raising the concern more than once. Please rest assured that your case is being handled with priority, and we are actively working with you to reach a resolution you are comfortable with. Your concerns have been taken seriously and are being addressed directly.

We appreciate the time and patience you have given us throughout this process and regret that the experience so far has fallen short of what you should have received.

Best Regards,

Rated 5 out of 5 stars

10/10

Excellent product & service, fast shipping. The bag is functional, stylish and very well made.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

The quality and craftsmanship of the…

The quality and craftsmanship of the jacket I received is excellent. The details and the design are comparable to a much more expensive brand. If I lived in a place that had more cool weather I would definitely order another design. I’ve already taken this one with me on my trip to the northeast.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

The Jacket Maker - Made-to-Measure!

Although it took a few weeks for my gorgeous made-to-measure Classmith Black Leather Coat to arrive, the wait was absolutely worth it. The Jacket Maker Team worked closely with me on tailoring the coat through several measurements to be sure that the fit would be perfect. I could not be happier with the coat. Classy look, perfect and comfortable fit, and it keeps me warm during the cold northern winter. In fact, I just ordered another Classmith Coat in warm brown leather. Thank you!

December 8, 2025
Unprompted review

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