The Japanese Shop Reviews 

63
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order arrived in a reasonably timely fashion. I had checked the reviews before purchasing and they were excellent - which made me order. Goods arrived gift wrapped beautifully, it will be a pleasure t... See more

Company replied

Rated 5 out of 5 stars

I have just found my new favourite shop. I treated myself last week to a Yukata which is a cotton kimono, a silk folding fan and a set of rice bowls. The quality of my purchases is exceptional. They w... See more

Company replied

Rated 5 out of 5 stars

Wow. I have wanted a kimono for so long and literally purchased a glorious red cotton one from here yesterday. I am so in love with it and the quality and appearance are fabulous. I think I need one i... See more

Company replied

Rated 5 out of 5 stars

I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them.... See more

Company replied

Company details

  1. Oriental Goods Store
  2. Art Gallery
  3. Doll Store
  4. Glassware Store
  5. Incense Supplier
  6. Kimono Store

Written by the company

The Japanese Shop offers a specially curated unique range of authentic Japanese gifts. Based in the UK since 1998, the products include beautiful kimono robes, tableware, origami, woodblock prints, incense and lots more! Free delivery options, free returns and free Japanese style gift wrapping available. Browse and order online from one of the best collections of authentic Japanese gifts in Europe today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(63)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience

The product itself is a gift so I can't say anything about that but the service I was provided with was fantastic. The complimentary gift wrapping is beautiful and shipping was extremely swift. I ordered a mug and it was fantastically packaged- very secure with layers of bubblewrap. I was delighted by the inclusion of a little origami crane- incredibly beautiful and such a lovely gesture. Will definitely be buying from The Japanese Shop again.

December 16, 2020
Unprompted review
The Japanese Shop logo

Reply from The Japanese Shop

Thank you for your order and your lovely feedback! We hope that we can be of service to you again! TJS

Rated 5 out of 5 stars

Excellent Service!

Beautiful item, good value and quality and so beautifully gift wrapped. Seller communication was excellent and felt really valued by the company. 100% would purchase from again :)

November 16, 2020
Unprompted review
The Japanese Shop logo

Reply from The Japanese Shop

Thank you for your order and your lovely feedback! We hope that we can be of service to you again! TJS

Rated 5 out of 5 stars

Brilliant Japanese Gifts; great customer service

An incredible range of Gifts and products; from clothing and footware to ornaments and homeware. Reliable delivery service and beautifully attractive free gift packaging on request. My grand kids loved the Lucky Cat dolls and figurines.

October 26, 2020
Unprompted review
The Japanese Shop logo

Reply from The Japanese Shop

Thank you for your order and your lovely feedback! We hope that we can be of service to you again! TJS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look