The Kit Area Reviews 91

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

Everything was delivered on schedule and in excellent condition. I will certainly purchase from this shop again. The jerseys were very well packaged and even included extra football-related stickers—a... See more

Rated 5 out of 5 stars

I was fortunate enough to meet the Boutique Soccer/Kit Area team in person at one of the markets where they were present. Friendly, affable, hard-working to become an international benchmark. About... See more

Rated 5 out of 5 stars

The jersey arrived swiftly and was exactly as advertised, meeting all my expectations. The quality and fit were spot on, reflecting the product description accurately. I'm thoroughly satisfied with th... See more

Rated 1 out of 5 stars

My son ordered a T-shirt on the 11th of september and hasn't received anything. We've tried to contact them sending several emails to two email addresses, instagram and chat messages but they don't re... See more

Company details

  1. Soccer Store

Written by the company

Your dream shirt is there, since 2011.


Contact info

3.9

Great

TrustScore 4 out of 5

91 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Recieved

Edit!!!
I got my order after a month (after giving 1 star at first). It is not a problem for me. Products (2 jerseys) are really good and i’m satisfied. Changing 1 star to 5 stars. Communication could be better, but im fine.

My 1 star review:
I placed my order on may 21st. Requested the order, no answer. It’s ok if it takes time for package to arrive, but no any contacts from the seller makes me really suspicious.

June 27, 2024
Unprompted review
Rated 3 out of 5 stars

No answer, long waiting time

I have waited for the package one month, I have not received any shipping number to follow the package, and they havent answered my emails, but it finally arrived and I am so happy!!

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

My order does not arrive and they do not answer

My order should have been delivered on May 19 and a month has passed and I have not received it. Every time when I go to check the status it says “Awaiting collection”. I have written them about 15 emails and I have tried to contact them via Instagram but I am not getting any response.

I don't know when my order will arrive if it ends up arriving. I hope I'm not forced to demand my money back.

June 12, 2024
Unprompted review
Rated 3 out of 5 stars

And as can be seen

And as can be seen - no reply ... again
18.06 We got the tshirts - beauriful.and perfecf quality - perhaps there should be some bluntly put info - that orders take around a month and no one would be disappointed.

June 5, 2024
Unprompted review
The Kit Area logo

Reply from The Kit Area

We have thoroughly reviewed the case that this customer has complained about. The order was placed on May 21st. However, due to the complaints, we initially thought the order had been placed on March 21st. The order is still within the legal delivery timeframe, and we do not understand the complaints. We are working on improving our customer service, but regarding the delivery of the items, everything is on track and being processed as expected. We vehemently reject all the statements made by this customer about us; they make no sense, and at no point was there any behavior on our part that would lead the customer to believe they were being scammed.

Rated 5 out of 5 stars

I recommend this shop

I recommend this shop. I bought several shirts and everything went well, definitely a good surprise for a site I didn't know about.

May 26, 2024
The Kit Area logo

Reply from The Kit Area

great. thank you!

Rated 5 out of 5 stars

Great job

Great job, credit to the guys. The items arrived quickly and with excellent quality. I will buy again.

May 21, 2024
The Kit Area logo

Reply from The Kit Area

you're welcome. hope to see you soon again.

Rated 3 out of 5 stars

After 9 months, i finally received my jerseys

In September 2023 i had ordered a couple of jerseys. The end of May 2024, i finally received my package. It took almost 9 months to get those!!!
I had a lot of trouble as i was trying to get in contact with the company so many times but that seemed almost impossible.
Both my emails and Instagram DM's were left unanswered.

Now that i have finally received my order, i have to say that the quality of the shirts are very, very good.
Despite the good quality, i had an overall bad experience since i had to wait 9 months to receive my jerseys. The customer service needs to be improved because i was left ignored for months and months, wondering if i would ever get my shirts or my money. I am happy i got my jerseys, but i would not use this company again.

May 23, 2024
Unprompted review
Rated 1 out of 5 stars

Complete Mess

This is a shame. Ordered over 7 months ago, first piece came 1 month delayed, the second piece didn’t arrive yet. Wrote 2 emails, none were responded to, contacted instagram 10 times, answered 2 times (yes, the new account) and said it was confirmed as delivered and said it’s still in stock and they’ll ship it out next week. This message came a month ago. Order is not trackable anymore. Don’t order there. I don’t understand these good reviews here.
Thank you

April 9, 2024
Unprompted review
The Kit Area logo

Reply from The Kit Area

Your order was placed on another website, not there.

Rated 4 out of 5 stars

I bought a shirt and was delivered on…

I bought a shirt and was delivered on time, intact and the quality was great.
It's truly a shame to see people giving them blame for false claims. They work hard and their service is great. People should think first before posting 1 star reviews.
The delivery takes time but their honest about it and take their care with every order.
So yes It's a safe company that actually care about their customers.
4 stars is well deserved!

April 25, 2024
Rated 5 out of 5 stars

I was fortunate enough to meet the…

I was fortunate enough to meet the Boutique Soccer/Kit Area team in person at one of the markets where they were present.
Friendly, affable, hard-working to become an international benchmark. About the items: the price is extremely fair for what they offer, and they make every effort to ensure that the order goes smoothly.
They were kind enough to display a plaque commemorating more than 10,000 sales in 2023... for some reason it will be.
Sometimes it makes me sad to see people tying to denigrate the image of these guys.

April 18, 2024

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