The Kitchen Dresser Reviews 

There was a long lead time, but the product was fabulous when delivered. would certainly recommend to friends.

Excellent quality product and good communication. There was a short delay in the delivery but we were kept informed of the situation and the dresser arrived when advised. So good to be able to buy something that's made in the UK rather than imported from China!
I would have no hesitation in recommending

I paid for my dresser in full on 1 July 2023. It was delivered on 5th January. During this time there was very little communication from the kitchen dresser company about the expected delivery date. I had to chase them for updates until a week or so before delivery. The delivery guys were very good and the dresser is a very nice piece of furniture, Saturday and well made but be prepared for a long lead time.

I purchased a beautiful dresser at the end of last year 2022, ( very pleased with my purchase) unfortunately one of my downlights stopped working, contacted the company to seek advice on where I could purchase a fitment/bulb? and thanks to their excellent customer services Danny sent a replacement via Royal mail (no charge), easy to replace the fitment too, would highly recommend this company, not only for the impeccable workmanship of their dressers but the excellent after sales, which I find very rare these days, in my experience most companies you can't contact by telephone or emails, they have online forms to complete and never get back to you, let alone replace an item without a lot of fuss, thank you Danny, much appreciated.
Pat Harvey, 26th September 2023.

Second time I’ve used this company
The quality is incredible. Definitely worth the price. Danny is excellent with communication and updates. My first piece is now 3 years old and still working in amazing condition
I would highly recommend

Fantastic Kitchen Dresser. Bought one in 2014 and it’s still going strong - these are built to last for sure. Had one hinge go now 9 years later and I couldn’t work out the type - it was a blind corner hinge it turns out - but called Danny at the company and one was dispatched the same day. Fantastic customer service! I wired a led strip light underneath the upper cabinets and it looks great. The paint work has also lasted very well. Most surprised that the prices on the website are almost exactly the same as I paid in 2014 - wow! We have been very pleased with this purchase.

I bought my dresser in 2015 and it still looks as good as the day I bought it. Recently one of the door hinges broke and I emailed the company to see if I could find out where I could buy 1. Imagine my surprise when I was sent a replacement free of charge in the post, and it fitted perfectly and was easy to fit too. This is what I call good customer service!

Beautiful kitchen furniture. Great design and quality construction. Also support team very responsive and thorough.

I have today received my kitchen dresser. It is absolutely beautiful.
I ordered the dresser in November l knew my order would take a least 14 weeks to complete. But l can honestly say that the wait was worth it.
Stunning workmanship it's better than l could have ever wished for. Thank you Kitchen Dresser company fir my amazing dresser l would recommend your company totally

Phoned up to see if a replacement down lighter could be bought, and they kindly sent me one free of charge. Very pleased with the quick response and helpful assistance.

I ordered from The Kitchen Dresser a few years ago when I moved into my new house. From initial order through to delivery, the team was absolutely exceptional. The dresser itself is also beautiful, extremely well made and I've been delighted with it. It's been used day-in, day-out so I recently contacted the company to see if I could buy some touch-up paint. Not only did they respond instantly and send me a little pot but they didn't charge me for it either. They also followed up to make sure I received it. Such excellent customer service!

I would recommend The Kitchen Dresser to anyone; beautiful furniture (and streets above what you get in chain stores) with a team which delivers amazing service through friendly, professional, extremely knowledgeable staff who are passionate about what they do. Thank you!

From my initial online enquiry to receiving my gorgeous kitchen dresser this company have been helpful and professional. I have been kept informed throughout the process and given additional advice to support the future purchasing of contrasting paint for the walls surrounding the dresser. The finished product is beautiful. I ordered the 153cm Sendlesham Dresser in Saltmarsh. I was also most impressed with the delivery company. They were careful, polite and knowledgeable about the product. A huge thank you to The Kitchen Dresser Company.,

The Kitchen dresser co are a fantastic business. I ordered a kitchen dresser from them a couple of months ago it was delivered today, I am extremely happy with it, the quality is excellent it looks great and will certainly stand up to the test of time.
Their customer service via email have always been responsive and helpful.

Thanks to Laura for all the help in providing a quotation to repair our beautiful dresser recently damaged by our mover. It will be great to see it back in tip top condition.

A summary, the service provided and quality of product fell well short of the expectations that were set by the polished and well scripted web site, so much so that we ended up getting a full refund 35 weeks after placing our order. Full details as follows....

We ordered a kitchen dresser at the end of March 2022, paid in full as per their requirements and based on an estimated completion time of 14 weeks, with delivery of the completed unit expected at the start of July.

Problem 1 : Delays

- 20th May : generic and impersonal stock email received, informing us that delivery would be delayed until mid July due to ongoing staff isolation and supply chain issues.
- 17th Jun : second slightly reworded email received, pushing delivery back to start of August.
- 1st Aug : generic email received with order completion date of 15th August
- 15th Aug : generic email received stating that courier would collect the unit on the 19th Aug and would then be in touch to arrange delivery
- 19th Aug : email received from the courier confirming that the delivery was imminent, also stating :

"We will contact you 48hrs prior to your Delivery day to confirm the arrangements.

Please check your home for any access issues - charges could be due if there are obstructions, or if you are late for the Delivery slot."

Quite different to the fluffy and friendly delivery service outlined on the Kitchen Dresser web site, although it was easy enough to get in touch with them to push delivery back to 1st Sep.

Delivery went ahead as scheduled, eventually received 23 weeks after the initial order was placed, 9 weeks after the initial estimate for delivery.

Problem 2 : Quality

1st Sep : delivery received and unboxed, a number of issues seen :

- damaged work surface
- crooked left drawer front
- different colour right drawer front
- light colour paint marks on inside of one door

We phoneed the Kitchen Dresser Company and left a voice mail outlining problems and asking for a call back.

Problem 3 : Lack of Contact Trying To Resolve Problems

- 2nd Sep : no response from voice-mail, email sent to follow up
- 3rd Sep : email received from Laura offering to replace and fit the work surface, drawer front and cupboard door, asking us to confirm if that was OK.

We replied immediately by email, clarifying that we would need work surface, two drawer fronts and a cupboard door replaced, asking when this would happen.

- 13th Sep : nothing heard back from Laura, so we emailed again, asking for clarification of time scales
- 14th Sep : reply received from Laura, stating that the new items were being produced, expected completion date of 1st week in November.
- 25th Oct : email received from Laura stating :

"our order will be completed on the 8th November, then the couriers will collect from us and transport all of the orders to their warehouse. Delivery will then be planned with each customer, aiming for early/mid November. They will discuss with you any delivery requirements, questions you may have about dates and they will fit the new parts for you."

Problem 4 : Lack Of Flexibility from Delivery Company

10th Nov : email received from the courier company on 10th November to let us know that delivery was scheduled for Monday 14th November at 06:00am. We attempted to change the time to something more sociable, however the only option was to take the delivery slot or to delay until they were next in the area, which may not be for a couple of weeks, and may also be at the same time. We accepted the slot.

Problem 5 : No fitter arranged!

14th Nov : The courier drivers arrived promptly at 06:00; however they informed us that they were just delivery drivers, were not equipped to fit the parts, that a local trades person would need to be arranged to swap things over.

Problem 6 : Wrong Parts

After they left, I checked the boxes to see what had been delivered. We had been sent a work surface and two doors (no drawer fronts), in addition, the doors were completely the wrong colour, much lighter than any other parts of the unit.

Conclusion : Full refund

We emailed Laura, given the colour issues, we gave her the choice of delivering a completely new unit in a reasonable time frame, or providing a full refund. Her response was that lead time would be too long, and so a refund was therefore the only option.

The unit was collected on the 25th Nov, a full refund was issued on the same day… 35 weeks after placing the inital order.

[Bonus Problem : Further Issues with Quality]

Upon disassembling the unit in preparation for collection, I also noticed that pilot holes hadn't been drilled for the screws when fitting the bracket that joins the top to the bottom, and so the wooden sides of the top unit had split, in addition the connecting bracket hadn't been fitted square.

Beautifully made dresser; staff (Laura) very helpful with colour samples when we struggled to decide. Queries on lighting and extra cable dealt with promptly. Delivery men excellent too.
Cannot recommend strongly enough.

Highly recommend this company - the dresser was delivered yesterday and it is stunning, especially the marble worktop!

Delighted with the new addition to our kitchen, great customer service & really impressed with the quality & workmanship. Highly recommended

Overall very pleased with quality of the product and the style - it is exactly as we hoped it would be.

My suggestion for The Kitchen Dresser Company (TKDC for ease!) would be to brush up on their customer service.

We ordered our dresser in January 2022 (well into the Covid / supply chain crisis) and paid in full for it. We were given a timeline of 12 weeks for delivery. In hindsight it was likely clear to TKDC at this stage that 12 weeks was completely un-achievable given the issues impacting the building industry but we naively accepted this timeline (as i don't work in the building/materials industry!).

Communication was sporadic - starting in March we got one email every few weeks which were generic 'send to all' emails. For a family run business (one of the reasons why we chose them) this felt a bit impersonal.

I tried several times to call the company but there never seemed to be anyone working in the office. Oddly when I would follow up by email I would get a relatively swift response - perhaps not wanting to speak with their customers to answer any questions?

Eventually an email came through suggesting a delivery date in May that I couldn't due as I was away on holiday. Again I tried to contact the office (no one answered the phone) so resorted to email. A response came through swiftly saying that 'If you are not able to wait for the order we would understand and accept a cancellation' !! I certainly didn't want to cancel, having already been waiting 3 months for the product at this point' - all I wanted was to discuss realistic delivery timescales with someone rather than have constant email conversations.

Finally someone (called Andrew) called me on 28th April. He was un-apologetic and, contrary to the emails the company had been sending, told me that the delay was due to transport/delivery not the manufacture of the product. I offered on the phone to arrange my own courier to come within 24hrs and collect the items from their workshop - he immediately backtracked and said that wouldn't be possible and that the item wasn't ready after all. Andrew was short tempered, lacking information and shouldn't be making calls to customers!

I received another email the next day from 'Laura' (who seems to do all the emailing) saying that delivery will now be in June as the product wasn't ready.

In May another generic, non personal email arrived talking about delays.

In early June another generic, non personal email arrived talking about delays.

At the end of June we finally heard from Pinnacle Storage Solutions who confirmed a delivery date of 29th June - almost 6 months after ordering. (Delivery team were superb FYI. Communicative, friendly, answered their phone in seconds)

As stated at the very beginning of this review there is no doubting the quality of the product. Now it is installed we are delighted with it and have had many positive comments from friends who have seen it.

I would love to recommend the company to others and who knows, perhaps once the world supply chain rights itself they might be able to deliver on their promises.

It seems mad for a 'family owned business' that relies not just on it's product but also reputation, to have such poor standards of communication and customer service. You should also never over promise and under deliver as it really taints the experience.

In January 2022 the company would have known about their incoming orders, orders currently under construction and the lack of materials as well as the potential impact of staff going off sick with Covid. With all of this knowledge they still decided to provide a delivery time they must have known was totally un-realistic.

If you are honest and come clean with people then, in my experience, 9 times out of 10 they will respect you far more for that and go ahead with the purchase as they want your product. If I'd been told in January that the lead time was 20 - 25 weeks I would have still ordered the product as it was the closest to what we wanted without having something totally custom made.

I had a tough time deciding whether to leave 3* or 4*. I've decided on 4 as the product really is good but I was very close to leaving 3*.

EDIT - 14/9/2022

After I posted my above review I received an email from TKDC asking me to consider removing it! Clearly any criticism, even when the intention is for it to be constructive, is not tolerated at this company! Given the contents of my review was glowing about the product and less so about the customer service might TKDC have felt that a phone call to their customer was in order not just another email?! Charlie @ TKDC (I’ve never heard from him before) has also taken time to
reply to my ‘story’ (nice and sarcastic there Charlie !). Perhaps you should try calling me?
Regards,
James

Thoroughly recommend The Kitchen Dresser company. We bought a Studio dresser from them in 2019 and its a quality piece of furniture. Not only do they craft beautiful pieces but their service is excellent. This was demonstrated when I recently contacted them regarding potentially purchasing some additional cabinet handles for some fitted units. Next thing I know the handles are on the way courtesy of them. What service! Thanks so much, what a considerate touch.