Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
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Overall the knot seemed like the best fit for our wedding website. It was really nice to electronically get information to everyone, as well as include hotel links for recommendations on where to stay... See more
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Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
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did not actually address the problem…
did not actually address the problem which I specifically asked for help with.
May 1, 2026
Reply from The Knot
Hi, thanks for sharing this. It sounds like we missed the mark on your specific request, and that’s not the experience we want for you.
We’re looking into this to understand what happened and improve how we respond in situations like this.
Sarah @ The Knot Customer Support
Pricing issue
My situation was unfortunate however, Angela was professional, helpful and prompt with her assistance which I very much appreciated. Thank you Angela.
May 1, 2026
Reply from The Knot
Hi, we’re glad Angela was able to support you with professionalism and care. We’ll be sure to pass along your kind words to her. Thank you for sharing your experience.
Sarah @ The Knot Customer Support
Thank you Evan for helping me change my…
Thank you Evan for helping me change my order! You were so helpful!
April 28, 2026
Reply from The Knot
Hi, it’s great to hear Evan was able to help with your order change and made the process easy for you. We’ll be sure to share your feedback with him. Thanks for taking the time to share.
Sarah @ The Knot Customer Support
We ordered Save the Dates that printed…
We ordered Save the Dates that printed incorrectly even after I emailed and informed staff that the addresses contained the wrong zip codes. Also, our order was shorted three Save the Dates.
I won’t order from the Knot again and will post my review online.
April 28, 2026
Reply from The Knot
Hi, we’re really sorry to hear about your experience with your Save the Dates. Issues with incorrect printing and missing items are not what we want for you, especially after you flagged the address concerns in advance.
We’re reviewing this internally to understand what went wrong and improve how situations like this are handled.
Sarah @ The Knot Customer Support
4 instead of 5 - initial quick response but lack of further response to questions
4 stars for the initial quick response and help. The only reason it is not 5 stars is because after I answered the initial question from the support team they stopped responding to answer my questions. I wanted further context and had another request and have not heard back.
April 28, 2026
Reply from The Knot
Hi, thank you for your feedback. We’re glad the initial response was helpful, but we’re sorry to hear the follow-up didn’t come through as expected.
That’s not the experience we want for you, and we’re reviewing this to ensure continued support and communication.
Sarah @ The Knot Customer Support
Great customer service
Great customer service. There were many ways to personalize invitations was really great.
April 30, 2026
Reply from The Knot
Hi, it’s wonderful to hear you enjoyed both the support and the range of personalization options. We’re glad you found something that worked perfectly for your invitations. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, it’s great to know you got the answers you needed quickly. We’re glad the support was helpful. Thanks for sharing.
Sarah @ The Knot Customer Support
Brittany answered the email that I sent…
Brittany answered the email that I sent about the order I placed for a wedding gift. It was a gift from several family members. We decided we wanted to change our mind but then changed it back again! She answered promptly and our niece has received both gifts! thank you so much.
April 30, 2026
Reply from The Knot
Hi, it’s great to hear Brittany was able to support you through the changes and keep everything on track. We’re glad it all worked out and your niece received the gifts. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello, we’re glad the information and links helped you find what you needed. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
I ordered an expensive gift for my…
I ordered an expensive gift for my daughter’s bridal shower which was 4/26. I ordered a kitchen aid mixer on 4/17. Expecting delivery by 4/23. It still hasn’t arrived. I reached out to them by email. She said they told her it was delayed and she’ll let me know when she hears something. I’m very disappointed.
April 27, 2026
Reply from The Knot
Hi, we’re sorry to hear your gift didn’t arrive in time for such an important occasion. We understand how disappointing that must have been.
We’re reviewing this internally to better understand the delay and improve the experience moving forward.
Sarah @ The Knot Customer Support
Platform is great & easy to use
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our site is beautiful, easy to navigate, keeps track of RSVPs, and we are able to collect monetary gifts!
April 29, 2026
Reply from The Knot
Hi, we’re so glad to hear the platform made planning easier and that your site worked well for you. It’s great to know the RSVP tracking and gift features were helpful.
Thanks as well for the suggestion around seating arrangements, we can see how valuable that would be. We appreciate you sharing your experience.
Sarah @ The Knot Customer Support
Was missing 9 addressed envelopes from…
Was missing 9 addressed envelopes from printing! Reached out to customer service to get replacements. First customer service representative was able to get envelopes reprinted but did not offer to expedite the process. This process took around 10 days to get the printing proofs back. Carlie (second customer service representative) sent me printing proofs and ultimately was able to overnight ship them after they were printed. Carlie was so helpful and kind!
April 23, 2026
Reply from The Knot
Hi, thank you for sharing your experience. We’re sorry for the delay and inconvenience with the initial handling of your order, especially with missing envelopes.
We’re glad to hear we were then able to step in, support you, and help get everything resolved quickly in the end.
Sarah @ The Knot Customer Support
Website is not intuitive … links from…
Website is not intuitive … links from one area to another are not clear … totally frustrating to s use !!!
April 29, 2026
Reply from The Knot
Hi, we’re sorry to hear the site felt difficult to navigate. That’s not the experience we want for you, and we understand how frustrating that can be.
We’re sharing this feedback with our team as we continue working to improve usability and make navigation clearer.
Sarah @ The Knot Customer Support
Did not take responsibility for…
Did not take responsibility for incorrect QR code printed. First refused to fix at all. Stating I get the email addresses of my guests to then FORWARD the website address to them. Unacceptable.
April 29, 2026
Reply from The Knot
Hi, thank you for sharing this. We’re sorry to hear about your experience with the QR code and how the situation was handled. That’s understandably frustrating, especially when it impacts your guests.
We’re reviewing this internally to better understand what happened and to improve how issues like this are resolved.
Sarah @ The Knot Customer Support
AMAZING!!!!!
April 29, 2026
Reply from The Knot
Hi, we love seeing this. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, we’re so glad you had a great experience with our team. It’s wonderful to hear the support you received made a difference. Thanks for sharing.
Sarah @ The Knot Customer Support
Horrible awful website
Horrible awful website. Customer service chat was useless as well
April 29, 2026
Reply from The Knot
Hi, we’re really sorry to hear this was your experience. That’s not the level of service or usability we aim to provide.
We’re reviewing this internally to better understand where things went wrong and how we can improve.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, it’s wonderful to hear Jenn provided such clear and timely support. We’ll be sure to share your feedback with her. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Don't ship to Canada
Why would you allow a Canadian to sign up for the registry when you don't ship to Canada?
April 29, 2026
Reply from The Knot
Hi, we understand how frustrating this must be. Registry features and shipping options can vary depending on location and the retailers linked to a registry, and we’re sorry for any confusion this caused.
We’re sharing your feedback with our team to help improve clarity around availability and shipping limitations.
Sarah @ The Knot Customer Support
Customer support responsiveness is…
Customer support responsiveness is awesome.
Issues being resolved and questions being answered. Appreciate the excellent support.
April 29, 2026
Reply from The Knot
Hi, we’re so pleased to hear your questions were answered and everything was resolved smoothly. It’s great to know the support made a difference. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
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