Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of t... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.4
Average
6K reviews
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I put in the information for the bride…
I put in the information for the bride and groom and while they were pulled up ...it went no further.
I emailed this info and was assured i would be contacted. To this date...this is the only response i received
April 26, 2026
Reply from The Knot
Hi, we’re sorry to hear this hasn’t been followed up as expected. That’s not the experience we want for you.
We’re reviewing this internally and will be in contact where possible to ensure this is addressed.
Sarah @ The Knot Customer Support
My item came missing a piece and the…
My item came missing a piece and the box was torn tattered and beaten. I have sent a message to see if they would replace the item due to the missing pieces and have not heard back. The bride is very disappointed in how her gift came and I am absolutely embarrassed. If you could please replace the item so that I could give her a proper gift it would be greatly appreciated by myself and the bride to be. The bride trusted your site and I feel it let her down. Please helps us in giving her the proper gift she deserves.
April 28, 2026
Reply from The Knot
Hi, we’re really sorry to hear about the condition your gift arrived in and the missing piece. We understand how disappointing this must be, especially when it was meant for such an important occasion.
We’re reviewing this as a priority and will be in contact where possible to help get this resolved.
Sarah @ The Knot Customer Support
The staff was helpful and understanding
April 24, 2026
Reply from The Knot
Hi, it’s great to hear our team was able to support you and show real care throughout your experience. Thanks for taking the time to share this.
Sarah @ The Knot Customer Support
Hidden costs
First, you charge an outrageous fee when sending someone a gift. You also advertise a 2% Rakuten incentive, but don't give it when the transaction is completed.
April 21, 2026
Reply from The Knot
Hi, thanks for taking the time to share this. We’re sorry this felt unclear and frustrating.
Fees and any cashback or incentives, such as Rakuten, can vary depending on the retailer and how the purchase is completed. We understand how this can lead to confusion and will share your feedback with our team to improve transparency.
Sarah @ The Knot Customer Support
DIY friendly!
I designed my own save the dates and the Knot made it so easy to upload my design and the print quality and colors came out beautifully!! Will definitely be ordering my invitations from the Knot as well!
April 24, 2026
Reply from The Knot
Hi, it’s so lovely to hear how well your save the dates turned out. We’re glad the upload process was smooth and that the print quality met your expectations. We look forward to helping with your invitations as well.
Sarah @ The Knot Customer Support
They were very helpful with printing…
They were very helpful with printing our Save the Dates, and I love the design choices for everything! Thank you!
April 24, 2026
Reply from The Knot
Hi, we’re so glad to hear you had a great experience with your Save the Dates and enjoyed the design options available. It’s lovely to know everything came together just how you wanted. Thank you for sharing.
Sarah @ The Knot Customer Support
I had a contract with WeddingPro / The…
I had a contract with WeddingPro / The Knot for the past year and spent around $2,400 on advertising with them. It was a complete waste of money. I did not get a single real client from their platform. The only two inquiries I received were obvious scam leads. That’s it.
They make big promises about visibility and leads, but in my experience, the results were nonexistent. For small businesses, spending this kind of money with zero return is extremely disappointing. It feels like they care more about collecting payments than providing real value to vendors.
I would strongly caution any business owner before signing up. My experience was paying thousands for fake leads, no genuine bookings, and no meaningful support.
April 27, 2026
Unprompted review
Reply from The Knot
Hi, thank you for taking the time to share your experience. We’re really sorry to hear that our services didn’t meet your expectations, particularly when it comes to lead quality and return on investment.
We understand how important it is to see meaningful results from your investment, and we appreciate you calling this out. Your feedback is important to us, and we’re sharing it internally to help improve our platform and the support we provide to vendors.
Sarah @ The Knot Customer Support
Thankful for The Knot
Overall it was super helpful to have this site and the registry all in one place. It would be great if I could have customized the emails that were sent to all guests. Otherwise, good experience.
April 24, 2026
Reply from The Knot
Hi, we’re so glad to hear the site and registry helped keep everything in one place for you. Thanks as well for the suggestion around email customisation, we can see how that would add even more flexibility. We appreciate you sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
We're so happy to hear that you found the process easy, and we appreciate your kind words about the stunning results!
Sarah @ The Knot Customer Support
Ordered a gift from the registry
Ordered a gift from the registry. A purchase from Target, apparently a third party vendor purchase. It arrived and was very disappointed to find it was a refurbished hand mixer, not new. I would never order a refurbished item for a bridal shower gift. When I went back into the link to investigate, the refurbished information is not stated in the initial information on the link. Unless you ask for additional details, then it’s there in fine print. This is very disappointing. Because I ordered early but was out of state until recently, I was told there was nothing I could do. Very disappointed .
April 24, 2026
Reply from The Knot
Hi, we’re really sorry to hear about your experience. We understand how disappointing this must have been, especially when choosing a gift for a special occasion.
In this case, it looks like the item was purchased through an external registry linked to the couple’s page, so product details and fulfilment are managed directly by that retailer. That said, we understand how this can be frustrating, particularly if the information wasn’t clearly presented.
We appreciate you sharing this feedback and will continue working to make the overall registry experience as clear as possible.
Sarah @ The Knot Customer Support
easy process
April 27, 2026
Reply from The Knot
Hi, we’re glad to hear everything felt simple and straightforward for you. Thanks for taking a moment to share your experience.
Sarah @ The Knot Customer Support
Solved my problem in a quickly and…
Solved my problem in a quickly and ensured the solution met my needs. Also very friendly and helpful
April 24, 2026
Reply from The Knot
Hi, it’s great to hear your issue was resolved quickly and in a way that worked for you. We’re glad the support you received felt friendly and helpful. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
The Knot came to my rescue!!
I mistakenly put the wrong address for my grandson's fiancee's recent shower. Horrified when I realized it, I called the Knot's listed phone number, and got immediate assistance in retrieving the gifts and getting them to the correct address successfully in time for the shower.
April 6, 2026
Reply from The Knot
Hi, we’re so glad everything worked out in time for the shower and that our team could step in quickly to help. We know that must have been a bit of a worry, so it’s great to hear it was resolved smoothly. Thank you for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, we’re so happy to hear the website has been helpful for managing your RSVPs and connecting with vendors. It’s great to know it’s made planning a little easier. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello, and thank you for your feedback. We’re sorry to hear the support process didn’t meet your expectations.
We’d like to understand more about your experience and how we can improve.
Please contact us at help@theknot.com with reference ‘TP review’ so we can look into this further.
Sarah @ The Knot Customer Support
The website was created with such ease…
The website was created with such ease and automation making the preparation for the big day more manageable.
April 23, 2026
Reply from The Knot
Hello, it’s wonderful to hear the website builder made things easier for you during such an exciting time. We’re so glad the experience felt smooth and helped simplify your planning. Thanks for sharing this.
Sarah @ The Knot Customer Support
BEST WEDDING PLATFORM TO USE
The customer service is GREAT! You guys are so quick at responding and have been the most helpful with wedding planning. I cannot thank the KNOT team enough for everything they have helped me with. This is the best wedding platform for any bride to use!!!
April 23, 2026
Reply from The Knot
Hello, this is so lovely to read, thank you for such kind and enthusiastic feedback.
We’re thrilled to hear our team has been able to support you throughout your planning and make the process easier along the way.
Wishing you all the best as you get closer to your big day.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello, thanks for sharing your feedback. If there’s anything more you’d like to tell us about your delivery experience, we’d be happy to hear it.
Sarah @ The Knot Customer Support
My experience was extremely positive…
My experience was extremely positive due to the outstanding customer service. Each question was answered promptly and with great consideration for my satisfaction. I highly recommend The Knot to anyone planning any event.
April 22, 2026
Reply from The Knot
Hello, we’re so pleased to hear your experience was such a positive one. It’s wonderful to know our team could support you with care and responsiveness throughout.
Thank you for your recommendation; it truly means a lot.
Sarah @ The Knot Customer Support
Quick to respond and to completely…
Quick to respond and to completely solve my ordering issue!
April 16, 2026
Reply from The Knot
Hello, we’re really glad to hear your ordering issue was fully resolved and that the support you received was prompt. Thanks for sharing your experience with us.
Sarah @ The Knot Customer Support
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