Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of t... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.4
Average
6K reviews
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I ordered an expensive gift for my…
I ordered an expensive gift for my daughter’s bridal shower which was 4/26. I ordered a kitchen aid mixer on 4/17. Expecting delivery by 4/23. It still hasn’t arrived. I reached out to them by email. She said they told her it was delayed and she’ll let me know when she hears something. I’m very disappointed.
April 27, 2026
Reply from The Knot
Hi, we’re sorry to hear your gift didn’t arrive in time for such an important occasion. We understand how disappointing that must have been.
We’re reviewing this internally to better understand the delay and improve the experience moving forward.
Sarah @ The Knot Customer Support
Platform is great & easy to use
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our site is beautiful, easy to navigate, keeps track of RSVPs, and we are able to collect monetary gifts!
April 29, 2026
Reply from The Knot
Hi, we’re so glad to hear the platform made planning easier and that your site worked well for you. It’s great to know the RSVP tracking and gift features were helpful.
Thanks as well for the suggestion around seating arrangements, we can see how valuable that would be. We appreciate you sharing your experience.
Sarah @ The Knot Customer Support
Was missing 9 addressed envelopes from…
Was missing 9 addressed envelopes from printing! Reached out to customer service to get replacements. First customer service representative was able to get envelopes reprinted but did not offer to expedite the process. This process took around 10 days to get the printing proofs back. Carlie (second customer service representative) sent me printing proofs and ultimately was able to overnight ship them after they were printed. Carlie was so helpful and kind!
April 23, 2026
Reply from The Knot
Hi, thank you for sharing your experience. We’re sorry for the delay and inconvenience with the initial handling of your order, especially with missing envelopes.
We’re glad to hear we were then able to step in, support you, and help get everything resolved quickly in the end.
Sarah @ The Knot Customer Support
Website is not intuitive … links from…
Website is not intuitive … links from one area to another are not clear … totally frustrating to s use !!!
April 29, 2026
Reply from The Knot
Hi, we’re sorry to hear the site felt difficult to navigate. That’s not the experience we want for you, and we understand how frustrating that can be.
We’re sharing this feedback with our team as we continue working to improve usability and make navigation clearer.
Sarah @ The Knot Customer Support
Did not take responsibility for…
Did not take responsibility for incorrect QR code printed. First refused to fix at all. Stating I get the email addresses of my guests to then FORWARD the website address to them. Unacceptable.
April 29, 2026
Reply from The Knot
Hi, thank you for sharing this. We’re sorry to hear about your experience with the QR code and how the situation was handled. That’s understandably frustrating, especially when it impacts your guests.
We’re reviewing this internally to better understand what happened and to improve how issues like this are resolved.
Sarah @ The Knot Customer Support
AMAZING!!!!!
April 29, 2026
Reply from The Knot
Hi, we love seeing this. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, we’re so glad you had a great experience with our team. It’s wonderful to hear the support you received made a difference. Thanks for sharing.
Sarah @ The Knot Customer Support
Horrible awful website
Horrible awful website. Customer service chat was useless as well
April 29, 2026
Reply from The Knot
Hi, we’re really sorry to hear this was your experience. That’s not the level of service or usability we aim to provide.
We’re reviewing this internally to better understand where things went wrong and how we can improve.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, it’s wonderful to hear Jenn provided such clear and timely support. We’ll be sure to share your feedback with her. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Don't ship to Canada
Why would you allow a Canadian to sign up for the registry when you don't ship to Canada?
April 29, 2026
Reply from The Knot
Hi, we understand how frustrating this must be. Registry features and shipping options can vary depending on location and the retailers linked to a registry, and we’re sorry for any confusion this caused.
We’re sharing your feedback with our team to help improve clarity around availability and shipping limitations.
Sarah @ The Knot Customer Support
Customer support responsiveness is…
Customer support responsiveness is awesome.
Issues being resolved and questions being answered. Appreciate the excellent support.
April 29, 2026
Reply from The Knot
Hi, we’re so pleased to hear your questions were answered and everything was resolved smoothly. It’s great to know the support made a difference. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
My concern was addressed immediately
My concern was addressed immediately. Communication was easy and pleasant. I was impressed and pleased!
April 29, 2026
Reply from The Knot
Hi, it’s great to hear everything was handled quickly and that the experience felt smooth and positive. We’re so glad it left a good impression. Thank you for sharing.
Sarah @ The Knot Customer Support
I can’t make an international payment…
I can’t make an international payment transfer. Absurd.
April 28, 2026
Reply from The Knot
Hi, we’re sorry for the frustration when trying to complete your payment.
At this time, some payment methods and international transfers aren’t supported in certain locations. We understand how limiting that can feel and will share your feedback with our team as we continue to review our payment options.
Sarah @ The Knot Customer Support
I ordered a gift from a bridal registry…
I ordered a gift from a bridal registry and it was going to be shipped to me instead of the couple, but that information was not available to me until AFTER I had paid for the item. I needed the item shipped directly to the couple. I called customer service and attempted to cancel the order, which was confirmed several days later. Whenever I have purchased a gift from a wedding registry , the gift has been shipped to the couple, and I am disappointed that my attempt to send a gift through your registry was not successful,
Diane Wrobleski
April 28, 2026
Reply from The Knot
Hi Diane, thank you for sharing your experience. We’re sorry to hear there was confusion around the delivery details and that this wasn’t clear before completing your purchase. We understand how important it is for gifts to be sent directly to the couple, and how frustrating this situation must have been.
We’re sharing this feedback with our team to help improve clarity during checkout.
Sarah @ The Knot Customer Support
They removed my online registry without…
They removed my online registry without warning a few months after the website was setup. Terrible communication
April 28, 2026
Reply from The Knot
Hi, we’re sorry to hear about your experience and understand how frustrating that must have been. That’s not the level of communication we aim to provide.
We’re reviewing this internally to better understand what happened and how we can improve.
Sarah @ The Knot Customer Support
answered and responded to my concerns
April 28, 2026
Reply from The Knot
Hi, we’re glad we could help and provide the support you needed. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Great way to have your own website for…
Great way to have your own website for your wedding! Friendly, easy to set up, and the customer service and technical support response is immediate. Absolutely love it and recommend it :)
April 24, 2026
Reply from The Knot
Hi, this is so lovely to hear. We’re delighted the website was easy to set up and that our team could support you along the way. Your recommendation really means a lot.
Sarah @ The Knot Customer Support
Very prompt response from Grace to…
Very prompt response from Grace to correct a typo in the wedding gift message.
April 25, 2026
Reply from The Knot
Hi, it’s great to hear Grace was able to step in quickly and get that sorted for you. We’ll be sure to share your kind words with her. Thanks for taking the time to share this.
Sarah @ The Knot Customer Support
Eric from the customer service…
Eric from the customer service experience design team was very helpful in making adjustments to my designs as needed before approval.
Additionally phone customer support was prompt with answering and making small typo adjustments when found after initial order.
I look forward to working with the team on additional items as we get closer to our wedding date!
April 28, 2026
Reply from The Knot
Hi, it’s wonderful to hear Eric was able to support you with your designs and that our phone team could quickly help with those final adjustments. We’ll be sure to pass along your kind feedback.
We look forward to supporting you as you get closer to your big day. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
I put in the information for the bride…
I put in the information for the bride and groom and while they were pulled up ...it went no further.
I emailed this info and was assured i would be contacted. To this date...this is the only response i received
April 26, 2026
Reply from The Knot
Hi, we’re sorry to hear this hasn’t been followed up as expected. That’s not the experience we want for you.
We’re reviewing this internally and will be in contact where possible to ensure this is addressed.
Sarah @ The Knot Customer Support
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