Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of t... See more
Company replied
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
Company replied
I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.4
Average
6K reviews
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Excellent company
The products that you have and the advice on planning a wedding is amazing.
May 1, 2026
Reply from The Knot
Hi, we’re so pleased to hear you’ve found both the products and planning support helpful. It’s great to know it’s adding value to your experience. Thanks for sharing.
Sarah @ The Knot Customer Support
Grace provided customer service
It is nice for the bride and groom to be able to put their registry all in one place. I ordered 3 items for a bridal shower. One of the items arrived with the box damaged. It was obviously previously opened and returned, because the box was torn and then since the item was shipped in just a mailing bag, the box was damaged more. The knot's customer service helped with the return and refund process. However, I was not reimbursed for the as shipping bag I needed to purchase to ship it. $6. If purchasing items from a registry, make sure they are easily returnable.
April 25, 2026
Reply from The Knot
Hi, thanks for taking the time to share this. We’re glad Grace was able to help you through the return and refund process, though we’re sorry the item didn’t arrive in the condition you expected and that you had to cover the return packaging cost.
We understand how frustrating that can be and are sharing your feedback with the team as we continue to improve the experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, so glad everything went smoothly with your order. Thanks for sharing.
Sarah @ The Knot Customer Support
Thank You For A Great Experience
Although we were initially concerned about the arrival of stationary we ordered, due partially to lag time from the design team, they wound up making it up to us by getting the shipment to us early. We also enjoyed the user interface and ease of communicating with vendors. It all made for more seamless planning. Thank you very much for catering to us so well.
April 29, 2026
Reply from The Knot
Hi, we’re so glad everything came together in the end and that the team could help get your order to you in time. It’s great to hear the platform and vendor communication also made planning feel more seamless. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
RSVP information erased
No help was given for having all my information erased 5 days before my RSVP's were due to my venue!
April 28, 2026
Reply from The Knot
Hi, we’re sorry to hear how frustrating this must have been, especially so close to your RSVP deadline.
When changes are made to event or RSVP settings, previously submitted responses can be reset. Those responses are still available in the RSVP email notifications, which can help you keep track of guest replies.
We understand how this experience can feel confusing, and we are sharing your feedback with the team as we continue to improve this flow.
Sarah @ The Knot Customer Support
I had an issue with one of the items I…
I had an issue with one of the items I ordered… it came a week after the shower so I had to buy it from Amazon and return yours. When I called, everyone was friendly and helpful. I was sent a return label and assume I’ve been reimbursed…. Haven’t gotten my statement yet😁
April 29, 2026
Reply from The Knot
Hi, we’re sorry to hear your gift didn’t arrive in time for the shower, but we’re glad our team was able to support you with the return and make the process easier.
If you have any questions about your refund once your statement comes through, feel free to reach out and we’ll be happy to help.
Sarah @ The Knot Customer Support
Easy to use
I love all the templates and options they have as well as the embedded link to add things to your registry.
April 27, 2026
Reply from The Knot
Hi, it’s great to hear you’re enjoying the templates and the ease of adding items to your registry. We’re glad those features are helping make your planning experience smoother. Thanks for sharing.
Sarah @ The Knot Customer Support
Amazing Customer Service!
I ordered some invitations for my wedding, but I only noticed some typos after I had submitted my order. I emailed customer service and they responded to me very promptly and they were so helpful. I was really upset about it at first, but they quickly fixed the problem and made me feel so much better. It’s very appreciated.
April 28, 2026
Reply from The Knot
Hi, we’re so glad our team was able to step in quickly and get everything sorted for you. We know how important those details are, and it’s great to hear the support helped put your mind at ease. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
did not actually address the problem…
did not actually address the problem which I specifically asked for help with.
May 1, 2026
Reply from The Knot
Hi, thanks for sharing this. It sounds like we missed the mark on your specific request, and that’s not the experience we want for you.
We’re looking into this to understand what happened and improve how we respond in situations like this.
Sarah @ The Knot Customer Support
Pricing issue
My situation was unfortunate however, Angela was professional, helpful and prompt with her assistance which I very much appreciated. Thank you Angela.
May 1, 2026
Reply from The Knot
Hi, we’re glad Angela was able to support you with professionalism and care. We’ll be sure to pass along your kind words to her. Thank you for sharing your experience.
Sarah @ The Knot Customer Support
Thank you Evan for helping me change my…
Thank you Evan for helping me change my order! You were so helpful!
April 28, 2026
Reply from The Knot
Hi, it’s great to hear Evan was able to help with your order change and made the process easy for you. We’ll be sure to share your feedback with him. Thanks for taking the time to share.
Sarah @ The Knot Customer Support
We ordered Save the Dates that printed…
We ordered Save the Dates that printed incorrectly even after I emailed and informed staff that the addresses contained the wrong zip codes. Also, our order was shorted three Save the Dates.
I won’t order from the Knot again and will post my review online.
April 28, 2026
Reply from The Knot
Hi, we’re really sorry to hear about your experience with your Save the Dates. Issues with incorrect printing and missing items are not what we want for you, especially after you flagged the address concerns in advance.
We’re reviewing this internally to understand what went wrong and improve how situations like this are handled.
Sarah @ The Knot Customer Support
4 instead of 5 - initial quick response but lack of further response to questions
4 stars for the initial quick response and help. The only reason it is not 5 stars is because after I answered the initial question from the support team they stopped responding to answer my questions. I wanted further context and had another request and have not heard back.
April 28, 2026
Reply from The Knot
Hi, thank you for your feedback. We’re glad the initial response was helpful, but we’re sorry to hear the follow-up didn’t come through as expected.
That’s not the experience we want for you, and we’re reviewing this to ensure continued support and communication.
Sarah @ The Knot Customer Support
Great customer service
Great customer service. There were many ways to personalize invitations was really great.
April 30, 2026
Reply from The Knot
Hi, it’s wonderful to hear you enjoyed both the support and the range of personalization options. We’re glad you found something that worked perfectly for your invitations. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, it’s great to know you got the answers you needed quickly. We’re glad the support was helpful. Thanks for sharing.
Sarah @ The Knot Customer Support
Brittany answered the email that I sent…
Brittany answered the email that I sent about the order I placed for a wedding gift. It was a gift from several family members. We decided we wanted to change our mind but then changed it back again! She answered promptly and our niece has received both gifts! thank you so much.
April 30, 2026
Reply from The Knot
Hi, it’s great to hear Brittany was able to support you through the changes and keep everything on track. We’re glad it all worked out and your niece received the gifts. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hello, we’re glad the information and links helped you find what you needed. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
I ordered an expensive gift for my…
I ordered an expensive gift for my daughter’s bridal shower which was 4/26. I ordered a kitchen aid mixer on 4/17. Expecting delivery by 4/23. It still hasn’t arrived. I reached out to them by email. She said they told her it was delayed and she’ll let me know when she hears something. I’m very disappointed.
April 27, 2026
Reply from The Knot
Hi, we’re sorry to hear your gift didn’t arrive in time for such an important occasion. We understand how disappointing that must have been.
We’re reviewing this internally to better understand the delay and improve the experience moving forward.
Sarah @ The Knot Customer Support
Platform is great & easy to use
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our site is beautiful, easy to navigate, keeps track of RSVPs, and we are able to collect monetary gifts!
April 29, 2026
Reply from The Knot
Hi, we’re so glad to hear the platform made planning easier and that your site worked well for you. It’s great to know the RSVP tracking and gift features were helpful.
Thanks as well for the suggestion around seating arrangements, we can see how valuable that would be. We appreciate you sharing your experience.
Sarah @ The Knot Customer Support
Was missing 9 addressed envelopes from…
Was missing 9 addressed envelopes from printing! Reached out to customer service to get replacements. First customer service representative was able to get envelopes reprinted but did not offer to expedite the process. This process took around 10 days to get the printing proofs back. Carlie (second customer service representative) sent me printing proofs and ultimately was able to overnight ship them after they were printed. Carlie was so helpful and kind!
April 23, 2026
Reply from The Knot
Hi, thank you for sharing your experience. We’re sorry for the delay and inconvenience with the initial handling of your order, especially with missing envelopes.
We’re glad to hear we were then able to step in, support you, and help get everything resolved quickly in the end.
Sarah @ The Knot Customer Support
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