Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of t... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.4
Average
6K reviews
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A little disappointed
The site ordering and shipping makes process convenient. However, if you order multiple items they are shipped separately changing the reception perception of the gift. This is something that should be reviewed and reorganized. All items should be shipped together.
May 1, 2026
Reply from The Knot
Hi, thanks for sharing this. We’re glad the ordering process felt convenient, but we understand how separate shipments can affect the overall experience when the gift is received.
We’ll share your feedback with the team as we continue to review how orders are fulfilled and presented.
Sarah @ The Knot Customer Support
I called & did not get a return call
I called & did not get a return call. I tried to place an order & it would not go through. Very dissatisfied
May 4, 2026
Reply from The Knot
Hi, we’re sorry to hear this was your experience. Not receiving a follow-up and having trouble placing an order is understandably frustrating.
We’re reviewing this to better understand what may have gone wrong and how we can improve.
Sarah @ The Knot Customer Support
Not as good as it appears
A lot of fine print and delayed responses from customer service. Promotions seem like false advertising. Website is cumbersome to use. Many of the pages don't format correctly. Registry is not friendly with other websites. Addresses take several hours to upload.
April 30, 2026
Reply from The Knot
Hi, thank you for taking the time to share this. We’re sorry to hear about your experience, particularly around usability, formatting, and the time it took to complete key tasks.
We understand how frustrating this can be and are sharing your feedback with our team as we continue working to improve the experience across these areas.
Sarah @ The Knot Customer Support
they were great to work with
May 4, 2026
Reply from The Knot
Hi, so glad you had a positive experience with the team. Thanks for sharing.
Sarah @ The Knot Customer Support
Extremely frustrating
Extremely frustrating. Could not order rehearsal dinner invitations - kept getting error messages - tried 2 different browsers. Was told to clear my cookies and REDO MY ENTIRE CART. no way. If I have to do that I'm going somewhere else. Have been on hold for over 10 minutes now.
May 3, 2026
Unprompted review
Reply from The Knot
Hi, we’re really sorry to hear about your experience. Running into errors when placing an order and being asked to start over is understandably frustrating, especially after the time you’ve already spent.
We’re reviewing this internally to better understand what may have caused the issue and how we can improve both the ordering experience and support process.
Sarah @ The Knot Customer Support
I purchased a gift on the knot
I purchased from the night a gift on the registry and I went to check a few days later on the night in the registry and it was cheaper than what I purchased it and they won’t do nothing about it
May 1, 2026
Reply from The Knot
Hi, we understand how frustrating it is to see a price change after you’ve already made a purchase. Prices can vary depending on the retailer and timing, and we’re sorry for the disappointment this caused.
We’ll share your feedback with the team as we continue working to improve clarity around pricing.
Sarah @ The Knot Customer Support
Great customer service
I emailed The Knot a question about a gift I had purchased for a wedding, which had not yet shipped. Their response time was really great and Amanda explained what had happened and what options would be given to my nephew and his wife. I was really impressed and would highly recommend them.
May 1, 2026
Reply from The Knot
Hi, it’s great to hear Amanda was able to provide clear guidance and keep you informed. We’re so glad the experience left a positive impression and appreciate you taking the time to recommend us.
Sarah @ The Knot Customer Support
Customer service delayed, site malfunctioning
Customer service would not get back, site itself was impossible to make a purchase on. Extremely frustrating with no help.
May 4, 2026
Reply from The Knot
Hi, that sounds like a really frustrating experience, especially when you’re trying to complete something as simple as a purchase. We’re sorry you didn’t get the support you needed at the time.
We’re looking into this to better understand what may have caused the issue and how we can improve both responsiveness and the checkout experience.
Sarah @ The Knot Customer Support
Entire registry deleted
Entire registry deleted, after my guests had already received invites with the link and purchased some items. Lost the list of who bought what and the list we spent hours crafting. Terrible.
May 1, 2026
Reply from The Knot
Hi, we’re sorry to hear you had trouble both reaching support and completing your purchase. That combination is understandably frustrating.
We’re reviewing this to better understand what went wrong and how we can improve both the site experience and follow-up.
Sarah @ The Knot Customer Support
Reply from The Knot
We're happy to hear that you found our team member helpful. We appreciate your feedback.
Sarah @ The Knot Customer Support
I really wanted to love The Knot
I really wanted to love The Knot, and it’s a great starting point for early wedding planning—but once you get deeper into the process, it starts to fall apart.
The platform is not very user-friendly. It feels clunky, hard to navigate, and it’s often difficult to find what you’re looking for. The vendor recommendations are hit or miss, and not always the most reliable or relevant.
One of my biggest frustrations has been the RSVP system. There’s very little flexibility or room for error—if you accidentally configure something wrong (like attaching meal selections to the wrong event), there’s no easy way to fix it. I’ve had to manually manage parts of my guest list because of this, which completely defeats the purpose of using the tool.
I also reached out to customer support and had to wait about 24 hours for a response, only to be told information I had already figured out myself. Not very helpful when you’re on a timeline.
Overall, it’s a helpful tool to get started and stay somewhat organized in the beginning, but it doesn’t scale well as planning becomes more detailed. I found myself outgrowing it pretty quickly.
May 1, 2026
Reply from The Knot
Hi, thank you for taking the time to share such detailed feedback. We’re glad to hear the platform was helpful in the early stages, but we’re sorry it didn’t continue to meet your needs as your planning progressed.
We understand how frustrating it can be when tools don’t offer the flexibility you need, particularly with RSVP management and navigation. We’re also sorry the support experience didn’t add the value you were looking for, especially when working to a timeline.
We’re sharing your feedback with our team as we continue to improve both the product experience and the support we provide.
Sarah @ The Knot Customer Support
Great customer service and easy to…
Great customer service and easy to access wedding registry.
May 1, 2026
Reply from The Knot
Hi, we’re so glad you found everything easy to use and had a positive experience with our team. Thanks for sharing.
Sarah @ The Knot Customer Support
It was a fairly easy process.
April 30, 2026
Reply from The Knot
Hi, glad to hear things felt straightforward overall. Thanks for taking a moment to share.
Sarah @ The Knot Customer Support
I bought a KitctenAid mixer for $499…
I bought a KitctenAid mixer for $499 and the next day the price dropped to $379. I was informed that the manufacturer changed the price and there’s no price adjustment. That did not make me happy.
April 29, 2026
Reply from The Knot
Hi, we understand how frustrating it is to see a price change shortly after making a purchase. Pricing can be updated by retailers or manufacturers, and we’re sorry this led to a disappointing experience.
We’ll share your feedback with the team as we continue to look at ways to improve transparency around pricing.
Sarah @ The Knot Customer Support
Helpful - Great customer service
Amanda was very helpful in assisting us with our invite list and also when looking into the issue we called about. She escelated the issue to another department ensuring there was a prompt resolution. Great customer service! Thank you, Amanda!
April 29, 2026
Reply from The Knot
Hi, we’re so glad Amanda was able to help get everything sorted and keep things moving smoothly for you. It’s always great to hear when our team can make things easier along the way. We’ll be sure to share your message with her.
Sarah @ The Knot Customer Support
Customer service was excellent
Customer service was excellent. When I called to ask a question about an issue with ordering invitations, I got a quick response and lots of reassurance, along with possible solutions.
April 30, 2026
Reply from The Knot
Hi, we’re really glad our team could step in quickly and help guide you through your order. It’s great to hear you felt supported and had clear options to move forward. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Added customization to my cards
Added customization to my cards!
The turnaround time could have been faster, but they absolutely stayed within their stated window so there was no problem
April 30, 2026
Reply from The Knot
Hi, we’re so glad you were able to personalise your cards just the way you wanted. We appreciate the note on timing too, and it’s great to hear everything still arrived as expected. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, always great to hear things were handled quickly and smoothly. Thanks for taking a moment to share.
Sarah @ The Knot Customer Support
I made a mistake on my order and it was…
I made a mistake on my order and it was quickly and easily resolved.
April 30, 2026
Reply from The Knot
Hi, glad we could help get that sorted without any stress. It’s great to hear everything was resolved so smoothly. Thanks for sharing.
Sarah @ The Knot Customer Support
Didn’t work or help at all
April 30, 2026
Reply from The Knot
Hi, we’re sorry to hear this didn’t work out for you. That’s not the experience we aim to provide. We’re reviewing this to understand what went wrong and how we can improve.
Sarah @ The Knot Customer Support
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