Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of t... See more
Company replied
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
Company replied
I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
Company replied
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package arrived damaged
My package arrived damaged. Contacted the seller and they promptly remedied the situation.
May 6, 2026
Reply from The Knot
Hi, we’re sorry your package didn’t arrive in perfect condition, but we’re glad the issue was resolved quickly for you. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
The app sucks we had to redo the…
The app sucks we had to redo the invitations 6 times and then when we submitted it a week later the invitations go on hold. And the response time is one message every 24 hours
May 6, 2026
Reply from The Knot
Hi, we’re sorry this process was so frustrating, especially with the repeated invitation revisions and delays in communication. We understand how stressful that can feel when you’re trying to keep wedding planning on track.
Your feedback around the app experience, order holds, and response times is important, and we’re sharing it internally with the appropriate teams for review.
Sarah @ The Knot Customer Support
I wrote a negative review
I wrote a negative review, including documentation and it was removed. When I ask why, I got a response asking me to log in under a different name and rewrite it. How can we trust The knot when making vendor decisions when they remove the negative reviews. I also read on Reddit that others had negative reviews removed.
January 1, 2026
Unprompted review
Reply from The Knot
Hi, we understand why this would feel frustrating and concerning. Our User Review Policy encourages clients to share honest, constructive feedback that reflects their authentic experience with an event professional's services, conduct, and interactions. All first-hand client feedback, whether positive, neutral, or negative, is allowed, provided it complies with this policy.
Reviews may be removed if they don’t meet our published review guidelines or if additional verification is needed, regardless of whether the feedback is positive or negative. We work to apply these guidelines consistently across all reviews and take concerns around review integrity seriously.
If you’d like to share more information about the review that was removed, we’d be happy to take a closer look and support where we can.
Sarah @ The Knot Customer Support
Great tool and excellent support!
Honestly, I'm blown away by how great they've been. They've been instrumental in so many things, from troubleshooting our website to taking immediate action on the invitation envelopes issue. I couldn't ask for a better job than what they've done. I'm so grateful to everyone at the Knot who has been so kind and supportive throughout this process. This is my first time doing this, so I was probably a little overwhelmed, but you were all incredibly helpful and understanding! Thank you!
May 1, 2026
Reply from The Knot
Hi, this is so wonderful to read. Planning a wedding can definitely feel overwhelming at times, so we’re really glad our team could help make things a little easier along the way.
Thank you so much for your kind words and for letting us be part of your planning journey.
Sarah @ The Knot Customer Support
Quick response to my concern
May 2, 2026
Reply from The Knot
Hi, we’re glad we could respond quickly and help when you needed support. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Latrobe's New Orleans
Dear Rylan
I wanted to express my deepest appreciation for the exceptional service, exquisite food, and flawless event coordination you and your team provided for my daughter wedding on Friday April 24th, 2026. As parents, watching this day unfold so beautifully — truly a dream come true — meant more to us than words can capture. Seeing our children so happy, surrounded by such care and perfection, is something we will cherish forever.
I have never witnessed such remarkable attention to detail. Every moment flowed seamlessly, and it was clear how much pride and dedication your entire team brings to their work. Our guests were genuinely overwhelmed by the beauty of the venue, the quality of the food, and the warmth and professionalism of your staff. You created an experience that exceeded every expectation.
I also want to give a very special shoutout to Michael, who went above and beyond — even after the celebration ended — by personally delivering my daughter's dress and her husbands jacket, and two bags of food to the hotel. That level of thoughtfulness and commitment is rare, and it meant so much to our family.
Thank you, truly, for helping create a day that was not only perfect, but unforgettable.
April 24, 2026
Unprompted review
Reply from The Knot
Hi, thank you for sharing these kind words. It looks like this review is intended for the team at Latrobe's rather than for The Knot directly.
We’d encourage you to post this on the venue’s profile and their Storefront so Rylan, Michael, and the rest of their team can see and fully receive your feedback. It’s clear they made a truly meaningful impact on your daughter’s wedding day.
Sarah @ The Knot Customer Support
Great customer service
Great customer service! Happy with my experience in ordering our save the dates, invitations and coordinating stationary.
May 5, 2026
Reply from The Knot
Hi, we’re so happy to hear you had a great experience with your stationery orders. It’s lovely to know everything from your save the dates to your invitations came together so well. Thanks for sharing.
Sarah @ The Knot Customer Support
Easy peasey
May 5, 2026
Reply from The Knot
Hi, we love to hear that. Thanks for sharing.
Sarah @ The Knot Customer Support
Trust restored thanks to customer service
Update: I’m changing my low rating to five stars. The replacement package arrived quickly and in excellent shape. The Knot customer service (Grace) were responsive, understanding and did exactly what they promised. Trust restored.
The package was horribly damaged. There was a hole punched through the outer box, the retail box and the styrofoam within. I have been promised a replacement which I hope will be here on time. If it is I will happily take another survey and give a better rating
May 1, 2026
Reply from The Knot
Hi, we’re really sorry to hear about the condition your package arrived in, that’s certainly not the experience we want for you.
We’re glad a replacement has been arranged and hope it reaches you in time. Thanks for your patience, and we truly appreciate you giving us the chance to make this right.
Sarah @ The Knot Customer Support
Custom Wedding Sign
The team helped me to create a custom wedding sign to match our invitations from the knot. Thank you so much your help!
May 4, 2026
Reply from The Knot
Hi, that sounds like such a lovely detail to bring everything together. We’re so glad the team could help create something that matched your invitations perfectly. Thanks for sharing.
Sarah @ The Knot Customer Support
A little disappointed
The site ordering and shipping makes process convenient. However, if you order multiple items they are shipped separately changing the reception perception of the gift. This is something that should be reviewed and reorganized. All items should be shipped together.
May 1, 2026
Reply from The Knot
Hi, thanks for sharing this. We’re glad the ordering process felt convenient, but we understand how separate shipments can affect the overall experience when the gift is received.
We’ll share your feedback with the team as we continue to review how orders are fulfilled and presented.
Sarah @ The Knot Customer Support
I called & did not get a return call
I called & did not get a return call. I tried to place an order & it would not go through. Very dissatisfied
May 4, 2026
Reply from The Knot
Hi, we’re sorry to hear this was your experience. Not receiving a follow-up and having trouble placing an order is understandably frustrating.
We’re reviewing this to better understand what may have gone wrong and how we can improve.
Sarah @ The Knot Customer Support
Not as good as it appears
A lot of fine print and delayed responses from customer service. Promotions seem like false advertising. Website is cumbersome to use. Many of the pages don't format correctly. Registry is not friendly with other websites. Addresses take several hours to upload.
April 30, 2026
Reply from The Knot
Hi, thank you for taking the time to share this. We’re sorry to hear about your experience, particularly around usability, formatting, and the time it took to complete key tasks.
We understand how frustrating this can be and are sharing your feedback with our team as we continue working to improve the experience across these areas.
Sarah @ The Knot Customer Support
they were great to work with
May 4, 2026
Reply from The Knot
Hi, so glad you had a positive experience with the team. Thanks for sharing.
Sarah @ The Knot Customer Support
Extremely frustrating
Extremely frustrating. Could not order rehearsal dinner invitations - kept getting error messages - tried 2 different browsers. Was told to clear my cookies and REDO MY ENTIRE CART. no way. If I have to do that I'm going somewhere else. Have been on hold for over 10 minutes now.
May 3, 2026
Unprompted review
Reply from The Knot
Hi, we’re really sorry to hear about your experience. Running into errors when placing an order and being asked to start over is understandably frustrating, especially after the time you’ve already spent.
We’re reviewing this internally to better understand what may have caused the issue and how we can improve both the ordering experience and support process.
Sarah @ The Knot Customer Support
I purchased a gift on the knot
I purchased from the night a gift on the registry and I went to check a few days later on the night in the registry and it was cheaper than what I purchased it and they won’t do nothing about it
May 1, 2026
Reply from The Knot
Hi, we understand how frustrating it is to see a price change after you’ve already made a purchase. Prices can vary depending on the retailer and timing, and we’re sorry for the disappointment this caused.
We’ll share your feedback with the team as we continue working to improve clarity around pricing.
Sarah @ The Knot Customer Support
Great customer service
I emailed The Knot a question about a gift I had purchased for a wedding, which had not yet shipped. Their response time was really great and Amanda explained what had happened and what options would be given to my nephew and his wife. I was really impressed and would highly recommend them.
May 1, 2026
Reply from The Knot
Hi, it’s great to hear Amanda was able to provide clear guidance and keep you informed. We’re so glad the experience left a positive impression and appreciate you taking the time to recommend us.
Sarah @ The Knot Customer Support
Customer service delayed, site malfunctioning
Customer service would not get back, site itself was impossible to make a purchase on. Extremely frustrating with no help.
May 4, 2026
Reply from The Knot
Hi, that sounds like a really frustrating experience, especially when you’re trying to complete something as simple as a purchase. We’re sorry you didn’t get the support you needed at the time.
We’re looking into this to better understand what may have caused the issue and how we can improve both responsiveness and the checkout experience.
Sarah @ The Knot Customer Support
Entire registry deleted
Entire registry deleted, after my guests had already received invites with the link and purchased some items. Lost the list of who bought what and the list we spent hours crafting. Terrible.
May 1, 2026
Reply from The Knot
Hi, we’re sorry to hear you had trouble both reaching support and completing your purchase. That combination is understandably frustrating.
We’re reviewing this to better understand what went wrong and how we can improve both the site experience and follow-up.
Sarah @ The Knot Customer Support
Reply from The Knot
We're happy to hear that you found our team member helpful. We appreciate your feedback.
Sarah @ The Knot Customer Support
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