I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Review summary
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Reviews shaping this summary
The Knot reported that I accepted the rehearsal dinner but not the wedding. Can't go back and look (has been corrected now) but somehow I blame this on the way it was presented - really not that bad... See more
Company replied
I was happy to get a prompt reply, but I find it incredibly provincial to be so US-centric in 2026. I’m referring to the fact that people outside the U.S. can’t send money to your customers’ honeymoon... See more
Company replied
The knot was great for a free service, allowing you to build a free website, track the guest list, managing the cash registry, and make a checklist. It was however a bit hard to use with many weird br... See more
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Replied to 67% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service, and quick resolution to my problem! 12/10
May 4, 2026
Reply from The Knot
Hi, 12/10 made our day 😊 So glad the team could get everything sorted quickly for you. Thanks so much for the kind words.
Sarah @ The Knot Customer Support
Too US - centric
I was happy to get a prompt reply, but I find it incredibly provincial to be so US-centric in 2026. I’m referring to the fact that people outside the U.S. can’t send money to your customers’ honeymoon funds. Please expand your horizons.
April 30, 2026
Reply from The Knot
Hi, thank you for sharing this feedback. We completely understand how frustrating that limitation can feel, especially for couples and guests with friends and family spread across different countries.
We appreciate you calling this out, and your feedback around international payment support and accessibility is being shared with the appropriate teams as we continue to improve the experience for a more global audience.
Sarah @ The Knot Customer Support
I continue to receive emails from this…
I continue to receive emails from this site even though I am not using it and I’ve requested it to be deleted multiple times.
May 7, 2026
Reply from The Knot
Hi, we’re sorry for the frustration this caused and appreciate you bringing it to our attention. We’ve since reviewed and properly addressed the issue to ensure the account and associated communications were updated correctly.
Thank you again for your patience while this was resolved.
Sarah @ The Knot Customer Support
The issue was resolved timely
The issue was resolved timely, the person I spoke with was polite and helpful.
May 4, 2026
Reply from The Knot
Hi, we’re so glad the team could get everything resolved quickly for you. Thanks for the kind words about the support you received.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you for the kind feedback. We’re happy to hear the process was smooth and your order arrived quickly.
Sarah @ The Knot Customer Support
Everything was great
May 4, 2026
Reply from The Knot
Hi, we love hearing that. Thanks so much for sharing your experience with us.
Sarah @ The Knot Customer Support
Recommend the Knot for any bride
I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service is also very responsive and helpful. All of those things have made planning my wedding much easier and stress free. The only hiccup came when creating my place cards, I was told it would take 3-4 business days to get the first proof to me, then 4-6 days to print. The first proof ended up taking 6 days which made me feel tighter on my timeline of having it done. The designer apologized and updated my shipping to free overnight to make up for the timeline.
May 7, 2026
Reply from The Knot
Hi, thank you so much for sharing this. We’re thrilled to hear the website, RSVP tools, and stationery templates helped make your wedding planning feel easier and less stressful.
We also appreciate your patience with the delay in the proofing timeline for your place cards, and we’re glad the team could help make up for it with expedited shipping. Wishing you an amazing wedding celebration ahead!
Sarah @ The Knot Customer Support
We’ve had the best experience using the Knot for our wedding!
The Knot is absolutely amazing! The customer service is impeccable. Our seating chart came in dented, due to USPS. The Knot rushed a new one for us in time for our wedding and we are so so grateful.
May 6, 2026
Reply from The Knot
Hi, thank you so much for the incredibly kind words. We’re sorry the original seating chart arrived damaged, but we’re so happy the team could help get a replacement to you in time for your wedding day. Wishing you both an amazing celebration and all the best ahead.
Sarah @ The Knot Customer Support
I had an issue with a delivery being…
I had an issue with a delivery being damaged and they quickly sent me a new item in time for the shower. Very impressed
May 4, 2026
Reply from The Knot
Hi, we’re sorry the original item arrived damaged, but we’re so glad the team could get a replacement to you in time for the event. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
Yall should have a better system to…
Yall should have a better system to verify vendors. I got scammed by a vendor and lost $600 just for him to ruin my wedding night. He deleted his account and then just created a new one based on a different city. He is SCAMMING people all over the United States and yall are allowing it. When a vendor is “verified” by the knot that means people are trusting your word and judgement and it’s absolute bullshit.
May 6, 2026
Reply from The Knot
Hi, we’re very sorry to hear about your experience and understand how upsetting this situation must be, especially surrounding such an important event.
We take concerns about vendor conduct and marketplace integrity seriously. While vendors are required to meet certain criteria to advertise on our platform, we also actively review reports of misconduct and investigate accounts that may violate our policies.
If you haven’t already, we encourage you to share additional details with our team so this can be reviewed further.
Sarah @ The Knot Customer Support
Customer service was prompt and solved…
Customer service was prompt and solved the issue quickly
April 30, 2026
Reply from The Knot
Hi, we’re so glad the team could resolve things quickly for you. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the kind words. We’re thrilled to hear you had such a helpful experience and appreciate you taking the time to share it.
Sarah @ The Knot Customer Support
Issue with a gift received and the…
Issue with a gift received and the customer support team resolved it. They stayed on top of it until it was resolved. Thank you.
May 6, 2026
Reply from The Knot
Hi, we’re glad the team was able to stay with it and get everything resolved for you. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, we’re sorry to hear you ran into trouble placing your order. That’s definitely frustrating and not the experience we want for our users. If you still need assistance, please reach out to our support team so we can take a closer look and help get things resolved.
Sarah @ The Knot Customer Support
My package arrived damaged
My package arrived damaged. Contacted the seller and they promptly remedied the situation.
May 6, 2026
Reply from The Knot
Hi, we’re sorry your package didn’t arrive in perfect condition, but we’re glad the issue was resolved quickly for you. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
The app sucks we had to redo the…
The app sucks we had to redo the invitations 6 times and then when we submitted it a week later the invitations go on hold. And the response time is one message every 24 hours
May 6, 2026
Reply from The Knot
Hi, we’re sorry this process was so frustrating, especially with the repeated invitation revisions and delays in communication. We understand how stressful that can feel when you’re trying to keep wedding planning on track.
Your feedback around the app experience, order holds, and response times is important, and we’re sharing it internally with the appropriate teams for review.
Sarah @ The Knot Customer Support
I wrote a negative review
I wrote a negative review, including documentation and it was removed. When I ask why, I got a response asking me to log in under a different name and rewrite it. How can we trust The knot when making vendor decisions when they remove the negative reviews. I also read on Reddit that others had negative reviews removed.
January 1, 2026
Unprompted review
Reply from The Knot
Hi, we understand why this would feel frustrating and concerning. Our User Review Policy encourages clients to share honest, constructive feedback that reflects their authentic experience with an event professional's services, conduct, and interactions. All first-hand client feedback, whether positive, neutral, or negative, is allowed, provided it complies with this policy.
Reviews may be removed if they don’t meet our published review guidelines or if additional verification is needed, regardless of whether the feedback is positive or negative. We work to apply these guidelines consistently across all reviews and take concerns around review integrity seriously.
If you’d like to share more information about the review that was removed, we’d be happy to take a closer look and support where we can.
Sarah @ The Knot Customer Support
Great tool and excellent support!
Honestly, I'm blown away by how great they've been. They've been instrumental in so many things, from troubleshooting our website to taking immediate action on the invitation envelopes issue. I couldn't ask for a better job than what they've done. I'm so grateful to everyone at the Knot who has been so kind and supportive throughout this process. This is my first time doing this, so I was probably a little overwhelmed, but you were all incredibly helpful and understanding! Thank you!
May 1, 2026
Reply from The Knot
Hi, this is so wonderful to read. Planning a wedding can definitely feel overwhelming at times, so we’re really glad our team could help make things a little easier along the way.
Thank you so much for your kind words and for letting us be part of your planning journey.
Sarah @ The Knot Customer Support
Quick response to my concern
May 2, 2026
Reply from The Knot
Hi, we’re glad we could respond quickly and help when you needed support. Thanks for taking the time to share your experience.
Sarah @ The Knot Customer Support
Latrobe's New Orleans
Dear Rylan
I wanted to express my deepest appreciation for the exceptional service, exquisite food, and flawless event coordination you and your team provided for my daughter wedding on Friday April 24th, 2026. As parents, watching this day unfold so beautifully — truly a dream come true — meant more to us than words can capture. Seeing our children so happy, surrounded by such care and perfection, is something we will cherish forever.
I have never witnessed such remarkable attention to detail. Every moment flowed seamlessly, and it was clear how much pride and dedication your entire team brings to their work. Our guests were genuinely overwhelmed by the beauty of the venue, the quality of the food, and the warmth and professionalism of your staff. You created an experience that exceeded every expectation.
I also want to give a very special shoutout to Michael, who went above and beyond — even after the celebration ended — by personally delivering my daughter's dress and her husbands jacket, and two bags of food to the hotel. That level of thoughtfulness and commitment is rare, and it meant so much to our family.
Thank you, truly, for helping create a day that was not only perfect, but unforgettable.
April 24, 2026
Unprompted review
Reply from The Knot
Hi, thank you for sharing these kind words. It looks like this review is intended for the team at Latrobe's rather than for The Knot directly.
We’d encourage you to post this on the venue’s profile and their Storefront so Rylan, Michael, and the rest of their team can see and fully receive your feedback. It’s clear they made a truly meaningful impact on your daughter’s wedding day.
Sarah @ The Knot Customer Support
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