I think the whole concept behind the knot is really terrific. We had several glitches which detracted from our overall experience a lot. We made an edit to our rsvp menu and lost everyone’s meal selec... See more
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Review summary
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The Knot reported that I accepted the rehearsal dinner but not the wedding. Can't go back and look (has been corrected now) but somehow I blame this on the way it was presented - really not that bad... See more
Company replied
I was happy to get a prompt reply, but I find it incredibly provincial to be so US-centric in 2026. I’m referring to the fact that people outside the U.S. can’t send money to your customers’ honeymoon... See more
Company replied
The knot was great for a free service, allowing you to build a free website, track the guest list, managing the cash registry, and make a checklist. It was however a bit hard to use with many weird br... See more
Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6K reviews
Replied to 67% of negative reviews
Typically replies within 24 hours
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We made a mistake on our end
We made a mistake on our end. I reached out immediately asking for someone to respond. It took more than 24 hrs to get a response. I emailed a reply as soon as I heard from someone, an additional 48 hrs has gone by. I am unhappy with the level of customer service.
May 8, 2026
Reply from The Knot
Hi, we’re sorry the response times added frustration to an already stressful situation. We understand how important timely communication is when trying to quickly correct an order issue.
We’re glad the team was able to reconnect with you and work toward resolving the order. We also appreciate your feedback regarding the delays in follow-up as we continue working to improve the support experience.
Sarah @ The Knot Customer Support
Great customer service
May 11, 2026
Reply from The Knot
Thank you so much for the kind feedback. We’re really happy to hear you had a great experience with the team.
Sarah @ The Knot Customer Support
The Knot has provided above and beyond…
The Knot has provided above and beyond for me here in a typo crisis! Definitely recommend
May 11, 2026
Reply from The Knot
We're happy to hear that we could assist you during your time of need. We appreciate your recommendation and are grateful for your feedback!
Sarah @ The Knot Customer Support
Quick fix and reprint
There was a mistake with the design of invitations I had ordered but they fixed the problem and sent the replacements for free. Super helpful and quick to sort everything out.
May 7, 2026
Reply from The Knot
Hi, we’re really glad the team could get everything corrected quickly and make the reprint process easy for you. Thanks so much for sharing your experience, and we hope your invitations turned out exactly as you hoped.
Sarah @ The Knot Customer Support
Very helpful and Great Service!
I had a small issue with my order as it came damaged and the knot was quick to help me get it sorted and even made small changes at my request! Quick shipping and great customer service! Highly recommend!
May 7, 2026
Reply from The Knot
Hi, we’re sorry your order arrived damaged, but we’re so glad the team could step in quickly and help get everything sorted for you. It’s lovely to hear the updates and replacement process went smoothly. Thanks so much for the recommendation and kind words.
Sarah @ The Knot Customer Support
Invitation Request
Timely response and Amanda just took care of the edit that needed to be made on the invitation. I'm grateful!
May 6, 2026
Reply from The Knot
Hi, we’re so happy Amanda could get that update taken care of quickly for you. Wedding details can feel stressful enough, so we’re glad the process was smooth and easy. Thanks for sharing your experience.
Sarah @ The Knot Customer Support
The knot is wonderful to use
The knot is wonderful to use , I was short 5 envelopes for my invitations and they sent them out right away free of charge . The quality is also amazing!
May 10, 2026
Reply from The Knot
Hi, we’re so glad the team could help get those extra envelopes out to you quickly. It’s lovely to hear you’ve been happy with both the experience and the quality of your invitations. Thanks so much for sharing.
Sarah @ The Knot Customer Support
After ordering
After ordering, I wanted to change my order not long after. It was impossible. Could only talk to a robot that was not helpful. Next day the gift was shipped and impossible to stop. I thought that disappointing.
May 6, 2026
Reply from The Knot
Hi, we completely understand why this felt frustrating. When timing is important, not being able to quickly update or stop an order can be really disappointing, especially when the support experience didn’t feel helpful in the moment.
While we’re glad the order moved quickly through processing and shipping, we understand that in this case, it didn’t give you the flexibility you needed after placing the order. We appreciate you taking the time to share your feedback with us.
Sarah @ The Knot Customer Support
i received empty envelopes when I…
i received empty envelopes when I ordered paper invitations
May 7, 2026
Reply from The Knot
Hi, we’re very sorry for the mix-up with your order and understand how frustrating this experience must have been. We appreciate your patience while the team worked to make things right, and we’ll be sharing this feedback internally as well.
Sarah @ The Knot Customer Support
Great experience
They have fast and responsive customer service. It was really easy to do and they came out really well.
May 7, 2026
Reply from The Knot
Hi, thanks so much for the lovely feedback. We’re so happy to hear the process felt easy and that you were pleased with the final result.
Sarah @ The Knot Customer Support
Easy to use the site
Easy to use the site. Prompt response to my email. Unfortunately was not able to send funds from anywhere but the USA.
May 6, 2026
Reply from The Knot
Hi, thanks so much for sharing your experience. We’re glad you found the site easy to use and received quick support from the team. We also appreciate the feedback around international fund contributions and understand how limiting that can be for guests outside the US.
Sarah @ The Knot Customer Support
The Knot reported that I accepted the…
The Knot reported that I accepted the rehearsal dinner but not the wedding. Can't go back and look (has been corrected now) but somehow I blame this on the way it was presented - really not that bad at online answering. The whole thing of wedding preparation has gotten ridiculous.
May 5, 2026
Reply from The Knot
Hi, we’re sorry for the confusion around the RSVP response and can understand how frustrating that must have been. We’re glad it has now been corrected, and we appreciate the feedback around how the RSVP flow was presented. Wedding planning already comes with enough moving parts, so we understand the importance of keeping things as simple and clear as possible.
Sarah @ The Knot Customer Support
Excellent customer service
May 9, 2026
Reply from The Knot
Hi, thank you so much for the kind words. We really appreciate you taking the time to share your experience with us.
Sarah @ The Knot Customer Support
Tamara is a wonderful representative…
Tamara is a wonderful representative and so very friendly, kind and helpful.
May 8, 2026
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re so happy to hear Tamara made such a positive impression — we’ll be sure to share your kind words with her.
Sarah @ The Knot Customer Support
My response was AI generated and did…
My response was AI generated and did not even answer my question. Then I responded to that e-mail per being told if I did not get the correct response to respond, and I have not been contacted at all.
May 8, 2026
Reply from The Knot
Hi, we’re sorry this experience left you feeling unheard. We understand how frustrating it is to receive a response that doesn’t address your question, especially after following up and not hearing back again.
Your feedback around the AI experience and follow-through has been shared internally, as we know how important it is for customers to feel supported and properly assisted.
Sarah @ The Knot Customer Support
Email response was slow so I called and…
Email response was slow so I called and the customer service was amazing!
Thank you for working this out!
May 8, 2026
Reply from The Knot
Hi, thanks so much for your patience. We’re glad the team could get everything sorted once you connected with us directly, and we really appreciate the kind words about the support you received.
Sarah @ The Knot Customer Support
Many great features, only one gripe
There are so many great features of The Knot! It really covers all steps to wedding planning from A-Z. It helped with a timeline, vendor suggestions, stationary, a website, and more! My only gripe was with the checklist. Some of the checklist items were out of order or had a super far out due date. The checklist page would also refresh any time any editing was done, which delayed the process quite a bit.
May 4, 2026
Reply from The Knot
Hi, we appreciate you sharing this feedback. We’re sorry for the confusion around the RSVP response and understand how frustrating it can be when the checklist and planning tools don’t feel as intuitive as expected.
We’re glad the RSVP issue has since been corrected, and your comments around checklist ordering and page refresh behavior are being shared with our product teams as we continue improving the planning experience.
Sarah @ The Knot Customer Support
I have a problem with your partner…
I have a problem with your partner Hotel Engine, and no one seems able to help me. Grace from the Knot emailed me this morning and reiterated that she couldn't do anything.
Here is my response to Grace. I want the amount that Engine charged to my account reversed.
Thank you for your response.
I have already contacted your partner, Hotel Engine, and they said they can't do anything about this, that the only thing I can do is cancel my reservations and book directly with the hotel. This is not right. The rooms at the hotel have now risen in price so that is a lousy option. Your partner is representing the Knot very poorly!
The charge to my account is not $800, it is $2571.66. That is a large amount to prepay, and I would like your assistance in resolving this with your partner since they said they couldn't help. Someone has to be able to handle this!
Please help me get this prepayment reversed. Thank you in advance.
May 8, 2026
Reply from The Knot
Hi, we’re sorry to hear how frustrating and stressful this situation has been, especially given the size of the charge involved. While Hotel Engine manages its own reservations and payment policies directly, we appreciate you sharing your feedback regarding the support and communication you received while trying to resolve this.
Your concerns have been shared internally with the appropriate teams for further review.
Sarah @ The Knot Customer Support
Thorough and pleasant experience
This company has a variety of selections related to wedding needs. Very informative and supportive. All of my items have been fantastic and the custom designers are very helpful. Great website options and customer services delivers on what they say
May 5, 2026
Reply from The Knot
Hi, thank you so much for taking the time to share this. We’re so happy to hear that the tools, products, and support team all helped make your planning experience a positive one. We’ll be sure to pass your kind comments along to the design specialists as well.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thanks so much for the lovely feedback. We really appreciate you taking the time to share it.
Sarah @ The Knot Customer Support
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