Thelangleyarms Reviews 3

Filthy, BED BUGS & LICE! avoid at all costs and owners in complete denial of the 2015 CONSUMER RIGHTS ACT

We booked to stay for 1 night £95 for a double, arrived to find the property is slap bang in a housing estate, dont be fooled its not rural as the pictures suggest, checked in at the bar with a pleasant lady who showed us to our 'room' what a shock! Stains everywhere on the carpet, walls, furnishings bathroom the lot! We found pleny of spiders in there little homes in the brickwork that looked well settled!
The apex roof leaks down the brickwork and leaves lovely stains a feature the owner may say?
We removed the bedding and found jumping lice (see pic) and bed bugs! Oh how we packed up and left the room, asked for a refund and told the owner will sort it, well he didnt! Told on the phone this was all untrue and no refund! The pictures do not lie and neither do we! We will persue a refund via the small claims court, we have plenty more evidence to provide.
Do yourself a favour, we left and booked into a Premier inn for £70 standard double 2 miles down the road and it was fantastic! No doubt the owner may copy and paste a standard denial reply to this review as expected.
This place contravenes the 2015 consumer rights act and will be reported accordingly.

We received several emails and telephone calls with conflicting information i.e. no card details provided, confirmation that the details were provided, etc.
The person answered the phone with "Hello" and argued with me when I tried to obtain confirmation of the booking and talked over me. When I asked if i could speak, he said "No" and put the telephone down. He then proceeded to telephone the guest
and cancel the booking saying that I was rude and he didn't want to deal with a company like ours.
Needless to say, I have complained to Booking.com.

TrustPilot only allows me to award five stars but I want to make it known to all who read this review that The Langley Arms Bed and Breakfast in Bristol deserves TEN stars. (At least)

Now then........Bed and Breakfast........The Langley Arms in Bristol is really a HOTEL. Why ever anyone would want to stay at the major chain hotel down the road when they could stay here beggars belief. Amazing PERSONAL service, awesome rooms with so much character, great food BOTH breakfast and in the restaurant. VALUE FOR MONEY - Wow !

THANK YOU to all who made our recent stay such a lovely experience - my wife and I look forward to staying with you again in this TEN STAR hotel. See you soon.