With a Fully Managed Service you can rely on your property manager to give you good advice on all aspects of letting your property. The whole provide excellent service and good local knowledge to ass... See more
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Review summary
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I had a viewing with Sophie Knight- she was absolutely amazing at sorting the viewing, replying to any queries promptly and ensuring I was kept in the loop with any changes the viewing had. I re... See more
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Had dealing with Jessica and Ffion excellent knowledge and a veryprofessional manner the way these guys delt with my enquiries / problems is a credit to the letting game team. Will be using them agai... See more
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Our property matchmaker Zoe answered all our questions and was very patient with us. We really appreciate how clear and helpful she was handling our situation. Mary from the team was also very quick... See more
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Company details
Written by the company
"Independent Letting Agents Bristol – The Letting Game offers landlords and tenants a local and award-winning Bristol letting agency. We’re the local rental experts, so if you’re looking to find a property to rent, or your next tenant, our “Best in Bristol” letting service can help. We also offer a full property management service, with expert local property managers. With experience in letting to both professional and student tenants, we find the right tenant for the right Bristol rental. We find high-quality tenants for landlords’ properties across Bristol; from Clifton to Longwell Green, Bedminster to Filton, and even as far as Keynsham – we’ve got Bristol covered. If you’re a landlord looking to rent your house, flat or HMO please call."
Contact info
Henleaze House, Harbury Rd, Henleaze, BS9 4PN, Bristol, United Kingdom
- 0117 989 8215
- Hello@thelettinggame.co.uk
- www.thelettinggame.co.uk
4.1
Great
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really satisfied with the service from Jemma Green …
Really satisfied with the service from Jemma Green. She is a professional. Jemma has made the letting process really easy and stress-free. Great communication and customer service skills make the letting process less stressful. 100% recommend.
September 20, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks for leaving this brilliant review. Its great to hear Jemma gave you great customer service, we think she's great too! Its always reassuring to hear that the letting process went smoothly, as we are always looking at ways to improve it. Thanks again for your kind words, and for letting one of our landlords properties.
All the best,
The Letting Game
An excellent service....prompt and…
An excellent service....prompt and efficient.
September 20, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks for taking the time to leave us a review, we're really pleased you had a good experience with out Bristol Letting experts. Please do get in contact if there is anything else we can help you with.
All the best,
The Letting Game
Rich was really helpful in letting my…
Rich was really helpful in letting my property. He was prompt and gave great advice.
August 1, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for leaving a review, and for giving Rich the chance to let your property. Rich is one of our Bristol letting experts, so its always great to hear positive feedback on the letting service he provides.
All the best,
The Letting Game
Home Viewing
Had little issue finding the correct address at first, but the Letting Game lettings negotiator Jemma Green helped out to find the location. Quick and simple viewing, answered all questions we had. Good comms and easy to reach out to if needed.
September 14, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks very much for taking the time to leave us a reviews. We really enjoy helping people find their next rentals, so we're pleased Jemma was able to help you. Its great to hear that your viewing went smooth and that Jemma answered all your questions - she is one of our Bristol letting experts.
All the best,
The Letting Game
5 Stars!
Jemma has been great and made the letting process really easy and stress-free, thank you!
September 20, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Its great to hear you had a great experience with out Bristol letting expert Jemma. We really appreciate the review, its always good to hear where our team have done a good job. We wish you all the best in your new Bristol rental, please do let us know if you have any questions.
All the best,
The Letting Game
Richard was very helpful with the…
Richard was very helpful with the letting of my property. Would definitely recommend. No problems what so ever. Thank you
September 20, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for leaving Rich this great review. We're really pleased we had the opportunity to let your property and that our expert letting team made sure it went smoothly. As a Bristol independent letting agency, word of mouth is important to us, so its great to hear you'd recommend us.
Thanks once again for the opportunity to work with you.
All the best,
The Letting Game
Jemma Green Review
Jemma was lovely upon arrival, answered all questions and even answered our calls when we had questions regarding the application.
September 13, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thank you so much for leaving Jemma this review, we think she's great so its good to hear you had a good viewing experience. We're also pleased that she was able to answer all your questions. Please don't hesitate to get in contact with our Bristol letting experts if you have any further questions.
All the best,
The Letting Game
Professional and friendly service
Really satisfied with the service I receive from Rich. He's a professional. Great communication and customer service skills make the letting process less stressful. 100% recommend.
September 11, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for taking the time to leave Rich a review, he's great isn't he! Providing great customer service is really important to us, so its always great to hear positive feedback on one of our Bristol letting experts.
All the best,
The Letting Game
Rich and team were very efficient and…
Rich and team were very efficient and easy to deal with.
September 5, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very for taking the time to leave us a review. We're really pleased that you are happy with Rich and the rest of our Bristol letting experts. Please let us know if there is anything else we can help with.
All the best,
The Letting Game
If I could give them 0 stars I would
If I could give them less I would!
Moving into a flat with no hot water -it has taken 5 months and still not fixed. I have to boil my kettle to have a bath or wash up which is costing us loads of money in electric.
Staff do not communicate with each other there turnover rate is awful for new property managers every month ... i wonder why.
Forget to do things all the time like email you back or read email chains before reaching out!
And they bribe new tenets to make a good review for an Amazon voucher you do not receive!
If you see any 5-star review they have been paid for its just a front !
September 19, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi - Thanks for taking the time to leave a review. Rachel is currently looking into the issues around the hot water and the points you've raised directly and will get back to you. We pride ourselves on our service so apologise if it was not at the level you'd expect, we will take the feedback on board.
Regarding reviews, we are very proud and thankful for those we receive about their customer experiences. If someone has a positive experience which they wish to share, we sometimes send a small thank you for taking the time to leave the review.
A member of the team will be in contact once we've looked into the points you've raised.
All the best,
The Letting Game
Fantastic service, would thoroughly recommend.
Once we had noted our interest in the rental property we were quickly given a viewing slot. Annabelle arrived promptly and answered every question we had about the property and details of the tenancy. Once approved, the referencing process overseen by Leena has been efficient and stress free. I would recommend The Letting Game (Henleaze) to anyone looking for properties in Bristol, Thanks again.
September 11, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Tom - Thanks very much for leaving a Trustpilot review and for calling out to of our Bristol letting experts. We are pleased that Annabelle was able to support you in finding a property and answer all your questions about the one you viewed. Its also great to hear that Leena supported you through a smooth referencing process.
We wish you all the best with your new home,
The Letting Game
Very helpful agency
Very helpful agency. Would recommend! Special mention to Jemma on their team who took us through the whole letting process.
September 12, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hello Charles - Thanks so much for leaving us a Trustpilot review, as a Bristol independent letting agency we really appreciate it. Also thanks for calling out Jemma - we think she's great too! We are always reviewing our letting processes so it's always great to hear that one of our letting experts have helped you through it smoothly.
If you need any further help, please let us know.
All the best,
The Letting Game - Bristol letting agent
Incredibly helpful!
Jemma at the letting game is great, took us through the whole process and was very helpful in answering questions and giving us tips to make our application stand out. Thank you :)
September 5, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Alicia - Thanks very much for taking the time to leave a Trustpilot review and the kind words about Jemma. It's always great to hear that one of our letting experts has provided a good service and been able to answer your rental questions. The team pride themselves on being Bristol local experts, so really pleased to hear Jemma's expertise coming through.
We wish you all the best,
The Letting Game - Bristol letting agency
Great experience with Jemma at The Letting Game
Jemma at The Letting Game was an absolute pleasure to work with. She was prompt and detailed with her communications, and understanding when I was slightly delayed to attend a viewing. I would recommend working with her to any prospective tenant/landlord! The overall application process with TLG was easy, fast and well organised which is much appreciated for what is usually a drawn out process.
August 23, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Ceri - Thanks very much for taking the time to leave Jemma a review, we also think she's great. We are really pleased you found the application process easy, we are always looking at ways to improve our processes and service so its great to get this positive feedback.
We wish you all the best,
The Letting Game
TERRIBLE COMPANY DON'T EVEN WASTE YOUR TIME, MONEY OR SANITY AND WELLBEING ON THEM!
I don't even know where to begin with this review and this terrible company - they really live up to their name by calling themselves 'letting game' because all they do is play games with tenants.
Firstly, the house was a complete health hazard - mould EVERYWHERE resulting in tenants constantly being ill, a football sized hole IN THE KITCHEN which we repeatedly had to avoid to prevent us from breaking if not spraining an ankle, which the letting game never even bothered to repair despite us practically begging them to repair it for 12 months.
The landlord and letting game were honestly incapable of sorting out the simplest of things wrong with this house such as replacing a light fitting due to the inside being exposed (again a hazard), putting door handles of door because for some reason some doors didn't even have door handles, putting up curtain as numerous rooms didn't even have curtain, waste was left in the garden from previous tenants 3 years ago which they refused to remove and then later charged us for this when we moved out.
Kieran was meant to be the first port of call but he was never reachable for some reason or his phone was always off, meaning we would have to leave constant messages for him which they never even replied to, along with the copious amounts of emails that he would just ignore regarding requesting repairs to be done in the property.
Even after reporting the landlord to the council, the letting game were still refusing to carry out essential repairs to make the property inhabitable.
For the whole year they didn't bother to carry out repairs, refused to reply to any of the tenants and now we are paying the price in deductions for their inability to do their jobs properly, i've honestly never experienced anything like it.
Me along with my other 5 housemates definitely wont be going with letting game again, and i'll inform people to avoid the letting game unless they want to live in a health hazard of a property and have property managers who are incapable of doing their job properly.
August 26, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks for taking the time to write us a review. We’re sorry your experience hasn’t been a good one. When instructing repairs and maintenance we must get landlord approval to go ahead. For this property they wanted to undertake the work themselves therefore we did not have the permission to use our own contractors. To touch on the mentioned hole, a temporary fix was made to make it safer, however the landlord wanted to do the full repair when the property was vacant. The deductions are also agreed with the landlord before being put forward, there is a process which we will happily help you with if you wish to dispute. We apologise if the communication could have been better and will provide that feedback to our Head of Property Management.
We wish you all the best in the future.
The Letting Game
Very smooth process and great…
Very smooth process and great communication throughout. Would recommend to anyone looking to relocate
August 12, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for your review. As a Bristol independent letting agency word of mouth is important to us, we're really pleased we were able to help.
All the best, The Letting Game
Exploitive, extortionist and useless
Absolutely do not rent from the letting game. We arrived to move in and the third party inventory man told us the house was not in a habitable state and that the landlord or agency hadn’t completed any of the necessary works between tenants.
We arrived to a house with no functioning oven (glass on the oven door was shattered), all the appliances (fridges, freezers, washing machines etc) not installed and just sat in one of the bedrooms as well as mouldy walls and curtains and paint peeling off the walls.
One month on and our showers still leak into the kitchen (rendering them unusable as it is causing structural damage to the house), our back door is still a security risk, curtains are still mouldy with over half the rooms not even having curtain rails installed (I could go on but I’d be typing for hours).
We are paying £3,750 a month for a house that isn’t in a fit state to live in with no promising signs of speedy repairs.
(Edit RE the letting game’s response: The oven was not replaced the day we moved in, it took 3 days for us to get a functional oven. To claim otherwise is a bold faced lie. The agency was made aware of the majority of the issues 2 weeks before we moved in, however the inventory man said nothing but the kitchen floor had been repaired, they broke our tenancy contract the second they handed us the keys to the house. I think a month and 2 weeks for a “professional” agency to restore the house to a habitable state is perfectly reasonable. Utterly incompetent and frankly disrespectful to publicly lie in an attempt to save face.)
July 21, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi Jack - Thanks for taking the time to write this review. We’re sorry that the property was not in the condition you were expecting and can understand your frustrations. All maintenance requirements post the previous tenant were being reviewed by the landlord and undertaken by his own contractors. Clearly, there were a number of issues raised on day 1, including cooking and washing facilities - we were able to get the landlord’s contractor to ensure those in particular were usable that day. The plumbing-related issues were not known by ourselves until you raised them, as soon as you raised the issues we provided quotes to the landlord, who then wanted his own plumber to quote. This additional quote has been provided to the landlord and we’re awaiting approval (which we’re chasing.) All work has to be approved by the landlord before it can commence, and Kieran is seeking their support to resolve any remaining issues.
Once again we apologise and will continue to work with yourself and the landlord to resolve these issues.
The Letting Game
WARNING: Do NOT use this company
This company is shameful. They promised a property in a condition that they have been unable to deliver and refuse to communicate with either the tenants or their guarantors as to how the long list of issues are going to take to get resolved. Kieren is meant to be our point of contact and deliberately avoids responding to calls and emails. Whenever you call the HQ nobody answers. The property is barely habitable i.e. no useable shower or bath, amongst a dozen other issues, but presumably because they have paying tenants, they don't care. My son and his co-tenants are at their wits end and so am I. Utter disgrace.
August 18, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks for taking the time to write this review. We’re sorry that the property was not in the condition your son was expecting and can understand the frustrations around this. All maintenance requirements post the previous tenant were being reviewed by the landlord and undertaken by his own contractors. Clearly, there were a number of issues raised on day 1, including cooking and washing facilities - we were able to get the landlord’s contractor to ensure those in particular were usable that day. The plumbing-related issues were not known by ourselves until raised by the new tenants, once raised we sourced and provided quotes to the landlord, who then wanted his own plumber to quote. This additional quote has been provided to the landlord and we’re awaiting approval (which we’re chasing.) All work has to be approved by the landlord before it can commence, and Kieran is seeking their support to resolve any remaining issues.
Once again we apologise and will continue to work with the tenants and the landlord to resolve these issues.
The Letting Game
Happy renter
Jemma was very friendly and informative during my viewing. The process of renting was very smooth. I have been struggling to find a place to move into in such a short period of time but have finally found a place that I am happy with!
August 1, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Thanks very much for the kind words about our lettings negotiator Jemma. We're really pleased she was able to help you.
All the best, The Letting Game
The whole experience was a disaster
The whole experience was a disaster. They gave 1 key to the downstair door, when the flat is for 3 People. On entering the flat, it was was obvious no surface had been cleaned for a long time. Inside the drawers were filthy and one set had underwear still in them. One of the beds had a mattress cover with two large stains on it.
None of the repairs had been completed, broken toilet seat, hole in the door to the outside that was in a bedroom. In the hall was a broken chair with a shoe rack that looked like some form of larvae on the rack.
The list is endless, but the above can give you some idea of the condition of the flat. The biggest problem was The Letting Game, they were impossible to get in contact with, no answer to the phone or email.
Six days later a email was received from a different company stating they are to take over the flat.
I know that property can be hard to find, but this would be the last company I would go with.
July 20, 2023
Unprompted review
Reply from The Letting Game - Letting Agents Bristol
Hi June,
We are sorry to hear of the issues you’ve experienced.
The property might not be one that we manage however it’s unusual to hear that you have not received any response from us.
So that we can offer our assistance, please could you contact us at Hello@thelettinggame.co.uk with the property address, as we would very much like to investigate further.
Thanks,
The Letting Game
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