The Lovely Keepsake Company Reviews 

888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and wonderful product quality, noting that special memory items arrive safely packaged and beautifully crafted. People are truly impressed by the exceptionally helpful customer service and how quickly orders are processed and dispatched during difficult times. Some reviewers were not happy with the print quality, mentioning that the images on items appeared dull, streaky, or distorted compared to the website photos. A few customers also felt that some products were smaller than expected or had minor construction flaws, leading to a somewhat disappointing final result.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful quality and value for money.... See more

Quality

Users describe positive interactions with quality, noting that the items are well made, beautiful, and meet... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Order

Consumers find order to be positive, highlighting exceptionally fast delivery times and brilliant product... See more

Service

Customers consistently note positive experiences with service, highlighting very quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more

Company replied

Rated 5 out of 5 stars

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... See more

Company replied

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank... See more

Company replied

Rated 5 out of 5 stars

I bought the feather balls for my friends family who lost there Mammy They loved them My sister n law lost her Father and bought the ladies in immediate family the beautiful angels with feathers ,... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(888)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful memory candle

Just received my beautiful personalised memory candle holder. Amazing quality and the writing and photo are printed with perfection. Thank you and I will most certainly be back to your website for more :-)

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

I sadly had to let my dog go

I sadly had to let my dog go. We were due to have her ashes back and wanted something special for her ashes before she come home. I ordered a box from this company and it’s absolutely beautiful. The box come before I had my girl back so we were very happy. 10/10 for this company. The quality is amazing.

April 9, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

I'm so glad you love your ashes box.
Thanks for your 5 star review. Best Wishes

Rated 2 out of 5 stars

Poor quality print

I unexpectedly lost my cat and I wanted something special to remember her by and I came across this company. I normally use Etsy and small business for anything personalised but the quality of the items here looked really good.
I ordered a wooden tea light holder with a photo of my girl on the front.

The tealight holder was delivered within 3 days of ordering. As soon as I opened it I was really disappointed and upset by the quality of the item.

I emailed the company who told me that its printed on wood so that’s the quality… however I will say on the website the quality looks outstanding, my image has visible white bits where the print has missed and I can only describe that the print looks like a bad temporary tattoo transfer.

I replied to the email from the company explaining that the quality on the website is not what I have received and I have not had a response. The company have not tried to rectify this issue.

I will say I have looked down their instagram and Facebook page and I haven’t seen another print that is as poor quality as mine so maybe I have just been really unlucky.

I am just really upset that I had bought something to have in the house to remember my girl and it’s so disappointing for it to arrive like it has.

April 10, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Hi there Jess, I'm ever so sorry that you were not 100% happy with your keepsake. I've reviewed your photos that you have sent through to our customer service team and I can see that the print is on a natural product which obviously does have a grain and so the coverage may vary depending on the natural grains in the wood.
I can see that our customer service team has been in correspondence with you regarding your order.
Best wishes x

Rated 5 out of 5 stars

Lovely & perfect

Following the recent passing of our lovely Mum, I found this business, read the reviews and looked at the options and we're so happy with our Memory Box. Loved the option to add the 3 x Polaroid type pictures on the top, and the text & wording style is really nice. Very happy 😊

April 11, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

I'm so glad to hear your happy with our memory box.
Thank you for your 5 stars. Best Wishes.

Rated 1 out of 5 stars

Memorial stone - Very poor quality pictures

I ordered a personalised memorial stone with photos of my 20 year old cat in whom I had just lost. The quality of the pictures are terrible and nothing like the colours of the uploaded photo. I was extremely disappointed to receive this and sent an email stating so only to get a reply stating that “obviously” they would look brighter online. This is however not true as I also ordered another stone of a different style from another website and this is beautiful. Would definitely not order from here again and will be spreading the word to AVOID!!!

March 23, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Hi there, I'm ever so sorry that you are not happy with your keepsake. I can't see from this review your order number to check this for you but in terms of print quality, we can only print the quality of the image provided. If you have ordered a product that is made from a natural material like slate, stone, wood, etc there are always slight imperfections due to the nature of the organic material. If you haven't already come to a resolution with our customer service team, please do get in touch with them. Best wishes x

Rated 5 out of 5 stars

Love it

Love it
Lovely box

March 25, 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for your 5 star review, I'm so pleased you love your keepsake box.
Best Wishes

Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company, from ordering to receiving my order it was perfect. I ordered 6 different bereavement baubles and each one is beautiful and I’m so pleased with them. A wonderful company who I would definitely recommend.

April 7, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

I'm so happy your pleased with your 6 baubles.
Thank you for the 5 star review. Best Wishes

Rated 5 out of 5 stars

2 personalized vases.

I ordered 2 personalized vases,I asked if the font could be changed, got a message straight back saying it couldn't and would it be ok to carry on,I said yes and was very happy with them.Thwy will make a 90 year old lady very happy and very emotional, will definitely order again.

March 28, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for your 5 star review, I'm so glad we could make a 90 year old woman happy with our vase.
Look forward to making your next order. Best Wishes

Rated 5 out of 5 stars

Amazing craftsmanship and quality.

I ordered their personalised (In Loving Memory Dove Memorial Book Photo Frame) as a present. The quality of the wood and writing is second to none, and I’m incredibly happy with it. Thank you very much.

April 4, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

I'm so happy your so happy with your In loving memory dove memorial book photo frame.
Thank you for the 5star review. Best Wishes

Rated 5 out of 5 stars

Beautiful memory box for Bob

We ordered a personalised memory box for our 18 month old pup who passed away suddenly. The quality and care that has clearly gone into this box is amazing. Turn around and delivery was quick, and packaging made sure it got to us in perfect condition. Thank you so much, we can keep and treasure all our little Bobs memories and have a place to put items for him (such as cotton buds he loved to steal) Thank you LKC

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Glass pet memorial

Thank you for supplying the beautiful pet memorial glass ornament, my friend loved it. Very well made and packaged safely. I highly recommend this business.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Easy to order. Plenty of opportunities to review your message. Quick delivery. Great quality and good value for money. Will definitely buy again and have recommended to friends and family.

February 25, 2025
Rated 5 out of 5 stars

My sister in law died of a bleed on the…

My sister in law died of a bleed on the brain at just 56. She collected Teddy bears. Discovered this site and purchased a teddy and chose a picture of her on chest of the bear so her ashes could be put inside. It just arrived, it's stunning so very her.the hand written note by Penny from the company was just a lovely touch. Thank you for such an original item one my brother will cherish always.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality and speedy delivery

This item arrived super quickly and the quality is amazing. I ordered a memory box as a final resting place for my dogs ashes, I couldn't have asked for a better keepsake for my beautiful boy. Highly recommended

February 25, 2025
Rated 5 out of 5 stars

Excellent service

I ordered one of the personalised book style photo frames from this company which arrived yesterday. It has a handwritten message to my wife for her 40th birthday from our daughter. The printing has been really well executed, and delivery was swift. Overall, very happy with the purchase and I’m sure my wife is going to love it.
Thanks very much.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful way to remember our beloved dog

Our Jack Russell had been part of our family for over 14 years and when he passed away we were all heartbroken. I am absolutely over the moon to have come across the Lovely Keepsake Company - their personalised pet memorial products are truly excellent. We can now remember our beloved dog with our beautiful Memory Box, Love Heart keepsake and slate garden memorial. With such a wide personalised range for all life occasions, I'm will definitely be a repeat customer. Thank you for helping us remember him in such a special way!

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing like my photo

I ordered a personalised couples crystal photo for valentines. The colours looks all wishy washy and nothing like the colours of the uploaded photo. Very disappointed to of received this and would be quite embarrassed to have this out on show.
Would not use again.

February 14, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

I'm so sorry to hear that you are not happy with your keepsake, I can see that you have already had communication with our customer service team regarding your order.
Best wishes x

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