The Lovely Keepsake Company Reviews 

888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery and wonderful product quality, noting that special memory items arrive safely packaged and beautifully crafted. People are truly impressed by the exceptionally helpful customer service and how quickly orders are processed and dispatched during difficult times. Some reviewers were not happy with the print quality, mentioning that the images on items appeared dull, streaky, or distorted compared to the website photos. A few customers also felt that some products were smaller than expected or had minor construction flaws, leading to a somewhat disappointing final result.

What people talk about most

Product

Customers had positive experiences with product, often praising the wonderful quality and value for money.... See more

Quality

Users describe positive interactions with quality, noting that the items are well made, beautiful, and meet... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Order

Consumers find order to be positive, highlighting exceptionally fast delivery times and brilliant product... See more

Service

Customers consistently note positive experiences with service, highlighting very quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more

Company replied

Rated 5 out of 5 stars

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... See more

Company replied

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank... See more

Company replied

Rated 5 out of 5 stars

I bought the feather balls for my friends family who lost there Mammy They loved them My sister n law lost her Father and bought the ladies in immediate family the beautiful angels with feathers ,... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(888)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is such a lovely company

This is such a lovely company, their products are absolutely stunning and faultless. It was shipped quickly, given storm eowyn had just hit. And the packaging was excellent too, I will absolutely be shopping with this company again- and recommending to friends and family

January 27, 2025
Rated 5 out of 5 stars

Heartfelt thanks

I made some purchases just before Christmas and only just now leaving a review as I've not really known how best to do it justice. Debbie is an absolutely amazing human! My dad passed just over 2 years ago and I have wanted jewellery with ashes so much but when checking on so many different websites and providers I just couldn't bring myself to do it. Everything seemed so business like and impersonal.
That is until I came across sentimental keepsake, i instantly felt so drawn, Debbie gives such a personal touch. I telephoned her to make some enquires and was on the phone for about 30 minutes. I placed an order for jewellery for my mum and I. When the order arrived, not only was I so happy with the purchase, I couldn't believe the personal touches from Debbie.
My dad's favourite colours were pink and lilac and as soon as I opened the box, there was 2 feathers in those very colours amongst other little delights.
Debbie also provided me with a surprise gift, a little glow in the dark bedside heart for both mum and I. Debbie created this in memory of my dad Peter Bishop and it is now featured on her website. There is a story behind this piece and I had such pride in telling my mum on Christmas day about my journey in buying jewellery from Debbie
Debbie, I can not thank you enough x 🩷💜

January 25, 2025
Unprompted review
Rated 3 out of 5 stars

Quick delivery but not so great quality.

I am really happy with the design and delivery time, however, the quality of the box is below my expectations. I expect a keepsake box to be long lasting and I’m not sure how long the box will last.

January 3, 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Hi there, I'm really sorry to read this review as we work really hard on sourcing, designing, producing and delivering our products.

I can't see any correspondence from you with our customer services team regarding your order, who would, if there was any quality issue resolve this for you.

Our keepsakes boxes are made from a sustainably sourced wood source and are checked by at least two members of the team before these are dispatched.

We have requested more information from you and will do what we can to help you. Best wishes x

Rated 5 out of 5 stars

Fantastic company

Fantastic service throughout. Beautiful quality product and speedy delivery. Couldn’t fault at all wouldn’t hesitate to buy from this company again and have recommended them to others.

December 30, 2024
Rated 5 out of 5 stars

Personalised candle

I received a candle with a minor issue, but the customer service team responded promptly and resolved the problem. The replacement candle was perfect.

November 26, 2024
Rated 5 out of 5 stars

Gorgeous

Absolutely beautiful I ordered the ashes memory bear was bigger than I thought which was amazing very prompt delivery and looked so good gift wrapped the recipient was over the moon with it. Would definitely order again and everyone who’s seen it wants to order one as well!

November 26, 2024
Rated 5 out of 5 stars

One Extremely Happy Customer

Absolutely blown away with our memory boxes. The quality & detail are outstanding. Our two dogs were our babies and we will treasure these boxes along with all their favourite things inside.
Highly recommend this company. Fast and careful delivery

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

I put some emojes on the Christmas…

I put some emojes on the Christmas bauble. Keepsake emailed me to say sorry they couldn’t do them. I ment to reply but was busy. They took the time to actually call me. Was a very nice man. Most helpful. They then got on with my order& a few days latter received a lovely personalised Christmas bauble. It’s lovely

November 26, 2024

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