The Malvern Spa Reviews 47

My friend Claire and I decided to have a treat of a twilight spa package and added in a deluxe pedicure - it was fantastic ! My treatment was delivered very professionally by Morgan who was amazing and Claire’s by Leah who was as equally great …. The front of house guy, Ollie, was wonderful and very welcoming making us feel incredibly at ease immediately! All staff were smiley and helpful and I they obviously have a happy work place environment - the food in the restaurant (smoked haddock dish ) was AMAZING and without doubt one of the best rice/fish dishes I have had …. Our pedicures were outstanding/ food outstanding/ Ollie outstanding and we genuinely had the most relaxing time - well worth a try ,
Many thanks team Malvern spa ,
Tracey

My partner booked this for my 40th birthday present a couple of months ago for this coming Sunday 21/7/24. We recieved an email a week before to say there would be no electrics overnight, which in turn means there is no fire alarm. Upon emailing and speaking to staff who were very rude I was told it's fine we have 9 staff in, plus you cant use the lift anyway in a fire and you will have emergency plans in your room. I'm not sure 9 staff will be able to wake 33 rooms of people in time if something serious were to happen.
For somewhere hat charge so much money I expect better customer service. I asked to cancel my stay as I don't think I would feel safe to which I was told your money will be back in the account in 3 to 5 working days, which may not be enough time to book somewhere else. This has taken a lot of planning for our 6 month old baby to be looked after as well as someone else to have the dog and annual leave from work.

Overnight spa break with a friend, food excellent, treatments fab, staff professional, friendly & polite, happy to do what they can to please. We have been here many times, there had been a dip in standards the previous couple of visits but the current manager appears to have turned it around again and they are very customer focussed plus highly visible during the day.

Couple of minor details we provided our feedback on which were well received and hope to have been resolved by the time we visit again.

Would highly recommend

What an incredible 🙌 relaxed 😌 experience. We stayed for New Year’s Eve. The spa facilities are great, the staff lovely, massages where great and the food incredible (and generous portions). Lovely indoor and outdoor pool, 4 spa rooms and relaxation room was a gem 💎. We didn’t spend much time in the gym or our room, but think that demonstrates the great facilities on offer. Well done Malvern Spa, have a blessed and prosperous 2024!

Fantastic massage by Georgia, feel totally ironed out now after knotty shoulders and tight muscles. Highly recommend her. Nice ambience at The Malvern Spa. Will definitely be back again soon to book with Georgia. Thank you.

Just spent the most relaxing day at Malvern Spa with 2 friends. We all had fabulous facials and then two marvellous manicures and a perfect pedicure. The staff are amazing! Leah, Georgia, Isobel in particular and Melissa is the best spa hostess. We are Christmas ready!

Had an amazing spa afternoon with our own pod , food and drinks were lovely as well as exceptional service from Donna. Had a wonderful treatment with the lovely Lena , her knowledge and skills were phenomenal. Will definitely be coming back !!!!

My friend and I spent a day and night at the Malvern Spa. We had a lovely time and It uplifted me in mind body and spirit. The staff were pleasant and went out of their way to accomodate us during our stay.
Ollie is really a great asset to the company and we really enjoyed eating the food, which was cooked to perfection....
compliments to the chef! Absolutely loved the treatments, I had a great and indeed relaxing massage by Ellie and a beautiful shellac manicure by Georgia. The whole experience of the spa was amazing, I will definitely visit again and recommend the Spa to others... Keep up the good work!!
Best wishes Ruth x

Stayed at the Malvern Spa for 1 night with my family and friend .
We were made welcome as soon as we entered the building. We were taken around the spa and shown the facilities that were on offer to us for our spa break.
Ollie and Ali were just amazing and so helpful and friendly, the restaurant staff and food were great ( evening meal and breakfast) .
The treatments from the spa staff were the best I’ve ever had.
Thank you Malvern I

Myself & my sister once again returned to here after always having a wonderful relaxing time , we opted for a 2 night stay with breakfast each morning & evening meal , food was amazing had the fish & chips which was cooked to perfection , room was lovely , paid a little extra to have a full body massage by leah who was absolutely fantastic best massage I've ever had and will be requesting lead again in the near future when we return , can't fault anything staff all so professional and welcoming , well done the malvern left feeling amazing

The spa and food were good but the rooms looked tired and very basic. The food portions could be a bit more lavish.The air-condition in the main room and exhaust fan in the bathroom were out of order.The carpets and the bedding looked manky as well. The location is not a pretty site as it is next to the highway.
Overall a very average experience.

My sister and I have just come back from a 2 night stay here on their Summer Staycation offer, which included bed, breakfast, evening meal, breakfast and a cocktail each evening, full use of all the facilities. We paid a little extra for a massage and it was wonderful yet again. We have been before and thoroughly enjoy it here. Every member of staff go above and beyond to make your stay as memorable and relaxing as can be. I cannot speak highly enough of it, the food is excellent and rooms so comfy. A little mishap we had when my favourite swimsuit fell from our second floor window below and was efficiently dealt with by maintenance within a flash!!!. Would not hesitate to return and our thanks to each and every member of staff for their professionalism

Our first stay here, we were greeted pleasantly by a lady at reception.
We were given our room key and were given a tour of the spa.
The room was clean, but basic, no WOW factor, unfortunately had a view of the premier inn opposite but didn't effect us.
We had a lovely time in the spa, although it took a while to get sun beds which was a shame a lot of people leaving their towels on them whilst off having treatments.
We enjoyed the fact that you could order drinks to the sun beds.
Dinner we ordered the steak. It stated it was chargrilled, but it came charcoaled.
Thankfully, they had a member of staff Ollie, who quickly resolved this by getting us a replacement meal. The second time round was lovely. He was a credit to the spa and turned our dinner experience from what could have been sour to being a lovely experience.
Breakfast was ok, limited choice when we had a later breakfast, things were not stocked up. Cooked breakfast had tasted like it had been cooked before we arrived and then reheated.
Overall, we enjoyed our stay and and left feeling relaxed and revitalised.

We went on a date night last night the 18th June, my partner some twenty minutes after eating her meal, (the salmon,) fell violently sick with diarrohea.

We rang the Spa and spoke to a gentleman on reception about 930 pm, he said someone would call us today to talk about our compliant.

To date no one has called us which is extremely disappointing.

The experience was very disappointing and for the very expensive prices they charge, we cant believe no one has had the courtesy to call us.

Would NOT recommend

Absolutely lovely spa and fantastic staff. The food was great, the spa itself was clean and well-equipped. Yes, the location is on a trading estate, but honestly when you are in the spa you would never know it! They were having a really busy day, yet nothing was too much trouble. Don't understand the negative reviews as I have never had anything but a great experience here.

Staff get 5 stars, so attentive and helpful. Sarah was working pool side and made us feel so spoilt... nothing was too much trouble for her!
Food and drinks let the place down. I would expect a Spa facility to offer Vegan foods and certainly not charge extra for Oat Milk with my coffee! I was VERY limited at breakfast as I'm gluten free and Vegsn... it would be so easy to offer GF pancakes, plant based milk etc etc .
Pool was very warm and such fun to swim outside late evening but pool loungers were hard to get...many people appeared to leave towels on them and wander off!
Overall a lovely overnight to begin 2023 but wont rush back due to lacking menu.

Had such a lovely time, the staff were so helpful. Would go back in a heartbeat.

Have to say that the staff were lovely! However the rooms, weren't as pretty as the website, the pool area was crowded! However the gym was well equipped and the Elemis Head Massage was lovely, Isobel was a star! However dinner wasn't great and the breakfast was not too nice either.... however the staff were very nice so it kind of made the experience more palatable!

Location is awful. On a trading estate and our room overlooked building works for a new supermarket! The ring road is very noisy and not the relaxing tranquil experience we had hoped.
Had to ask for towels and robes upon arrival as they were not in the room as we were advised. The room was incredibly basic and did not look as pictured on website.
The spa was run down and crowded loungers close together with no privacy.
The breakfast was disorganised and we waited 45 minutes for food ( dry pancakes and avocado on toast) and there were no cups or plates available and we had to ask for them.
Will not return, there are far better spas in beautiful surroundings available for the price you pay here. Not impressed.

I had a fantastic evening…
The pool was lovely, the facilities where great and lovely food..
would recommend.