The Money Platform Reviews 474

Bit disheartened with this company after such a great relationship with them.
I have had two loans off this company where you can pick the amount you wish to borrow up to £1250.
1st loan i paid back every month on time and that was paid off on 15th September last year.
The 2nd loan I had off them, was over four months, which I incidentally paid off two months in advance.
When It came to getting another loan off them back in March this year, i was asked on my The Money Platform to give them my debit card details to clarify I am the bank account holder.
I rang the money platform to clarify this and they informed me it was just a security check and to go a head and put my card details in of which I did. £1250 was then sent to my bank account. I contacted them money platform about this amount going into my bank account of which I did not apply for and could they take this money back over the phone which they agreed. I received an apology on the phone and the money was taken back off my debit card. I explained to the guy on the phone that I normally am able to pick my own loan amount each time I apply for a loan but on this occasion I never got to pick my own loan amount and received the full amount the money platform allows you to have. Again I got an apology and was informed there technical team would sort the error out on my account with them so I can apply for the loan amount I wish to borrow like I have been able to do on my two previous loans. I was informed this would take about 3 days to get sorted. Its now been over two weeks and I can still not apply for another loan from this company. I have now been informed that they have a cooling off period before you can apply for another loan.
So eventhough it was their error and not mine regarding the £1250 being transfered to my bank account which i never applied for and me being honest and repaying the full amount back to them, it's me being penalised through there computer error. This seems extremely unfair considering I have never defaulted on any of my loans.
Under the circumstances I feel the money platform should be sorting this issue out if they wish to keep an excellent payer such as myself.
The money platform should do better.

Was very quick and efficient but now I don't need it anymore I can't close the account or unsubscribe. Many times I've tried but still emails arrive

They found me a loan quickly and I was accepted. My credit rating is bad and I was still accepted.

I applied for a loan on sunday afternoon and recieved the money on monday morning .very happy customer thanks money platform great customer service.

they are so helpful. they assisted in moving my payment date two occasions to help me avoid a late fee and damage to my credit score. they are fast with responses and efficient in helping their customers. thank you so much !

The website isn’t letting me enter my bank details. Just keeps kicking me back to the Home Screen.

Very helpful and efficient. Jacqueline Morgan

Very impressive P2P lender. I am an investor. It is a high risk investment, but if done cautiously and in a well structured way [gradually increasing your total loans] it is a practical masterclass in the magic power of both the investing tools of "diversification" and "compounding". With rapid reinvestment of returns, the potential profitability of this platform is excellent.

Received a monthly news letter and am looking forward to the upcoming changes, any issues I have they respond to quickly ( and I do message them a lot lol). great team always polite and patient.

This is a very delayed review but I got an email advert re them today and I remembered I had actually never left a review.

On the third time of lending out my money, they lost it and despite me requesting, they sent no proof at all that they had ever made any serious attempt to recover my money via debt collection. Their email responses would take forever, and most of the time what was sent was a pointless endeavour. I figured I may lose a bit here and there over the years but I did not figure I would lose the entire capital invested inside a few months.

had a loan with this company, The money i was paying back a month was a bit to high for me,i rung them up they cut My payment in half but obviously extended it for a bit longer with no added interest and no report to my credit file,i wasn't expecting that, couldn't be happier with them 👍

Hats off to this company, they are very helpful and most of all very understanding. I can't thank them enough, they trusted and lend the money. Will definitely apply for the loan from them when ever I needed. Brilliant service, helpful, reliable and top understanding.

Excellent service. Reliable and understanding.

Absolutely without a doubt the best company by far so helpful and understanding . Always there to help . Would definitely recommend using them

Very helpful and understanding to my needs thank you

Just started using this company,so far,no problems at all,changed payment date suitable to myself without any incident at all.Personally I am very happy with service provided

1st time I've got a loan with this company very helpful when explained could not make a monthly payment would highly recommend them would use again

The process was simple and easy to navigate with a swift decision.
After sales service understanding and friendly.
Would recommend to others :)

Always a very understanding company very trustworthy and a great company to lend from when unexpected bills come in. Always A++ service thankyou

Support and feedback was amazing and fast.