The Nappy Gurus Reviews 97

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often describing them as high quality, well-made, and effective for their intended use, from protective bedding to various types of absorbent wear. Many appreciate the comfort and fit, with some noting the aesthetic appeal of items like swimming trunks and period pants. The delivery service is frequently praised for being prompt and quick. However, some customers experienced issues with sizing, finding the recommended sizes to be too tight and preferring to size up. A few people also received incorrect or slightly damaged items, though the company was responsive in sending replacements. There was also an instance where a nappy leaked, leading to accidents, and one customer noted a lack of packaging on their delivered item.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with the quality, fit, and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products for being well-made, durable, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and quick... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ver helpful when making initial enquiries. I’ve been looking for men’s boxers for a long time and have tried several different brands without success. Very happy to say that the ones from this busin... See more

Company replied

Rated 5 out of 5 stars

Due to a disability and using opiates for pain relief, I get nights sweats with them and it's just gross! I wanted something to protect my mattress despite having a mattress protector I would sweat th... See more

Company replied

Rated 5 out of 5 stars

The only business that I have found that supplies male incontinence pads that I can wear. I do however need a bigger size than recommended as I don’t like them to be too tight. Great service, prompt d... See more

Company replied

Rated 5 out of 5 stars

Perfect product for my son,they look like swimming trunks and he was happy wearing them,well made and adjustable with press buttons for the perfect fit,would recommend ans will be buying more.delivery... See more

Company replied


Company details

  1. Baby Store

Written by the company

Welcome to The Nappy Gurus on Trustpilot! At The Nappy Gurus, we’re passionate about helping parents make informed, eco-conscious choices for their families. Since our launch, we’ve been dedicated to offering the best reusable nappies, eco-friendly baby products, and expert advice to support your journey to more sustainable parenting. Our team is made up of real parents who know the ins and outs of reusable nappies, and we’re here to guide you every step of the way. From personalized recommendations to hands-on support, we’re committed to making the switch to reusables as smooth as possible. We work hard to ensure our products are ethically sourced, high-quality, and designed with both your baby’s comfort and the planet in mind. Why choose The Nappy Gurus? Expert Guidance: Our experienced team is always on hand to provide advice and support. Eco-Friendly Commitment: We’re dedicated to sustainability, offering products that help reduce waste and make a positive impact on the environment. Trusted Products: Every item in our range is carefully selected to meet the highest standards of quality, comfort, and functionality. Customer-Centered: We listen to your feedback and continually improve to offer the best shopping experience. Join thousands of parents who trust The Nappy Gurus to help them make better choices for their babies and the planet. Read our reviews, share your experience, and become part of our community today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products were as advertised and…

The products were as advertised and actually nicer than the photos suggest.
The sizing is correct too.
One of my products didn't arrive, but the matter was cleared up straight away, and within 48 hours, my other product arrived. The team were very prompt and friendly in corresponding with me.

February 26, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm pleased they surpassed your expectations.
I'm really sorry there was an issue with an item missing but I'm pleased to see Kirstin sorted it for you speedily.
Warm regards,
Jo

Rated 4 out of 5 stars

Very quick delivery

January 21, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm pleased they reached you speedily in Australia!
Warm regards,
Jo

Rated 5 out of 5 stars

Very helpful and excellent service

Very helpful and excellent service

February 20, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm so pleased we were able to advise on your order and make sure you got the right products.
Warm regards,
Jo

Rated 5 out of 5 stars

Training pants

Ordered training pants. Bought 3/4 year old for 3 year old grandson. Fit really well. And although he did have a little accident all the wee stayed in the pants and didn't run onto carpet. Once wet though you need to change.
Ordering and delivery was excellent. Arrived as promised.
No problems at all

February 11, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review the training pants and I'm so pleased they are working well.
As they are training pants, they do need to be changed when wet and once washed, they dry quickly ready to go back into rotation!
Warm regards,
Jo

Rated 5 out of 5 stars

Great Products - Fantastic Service!

Goods arrived on time - great price and as described - LO isn't happy! but not because of the nappies! Will buy again - Thank you!

January 3, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review and I'm so pleased they are working well for your LO!
Warm regards,
Jo

Rated 4 out of 5 stars

Had a couple of the same pattern design arrive…

Had a couple of the same pattern design arrive in my nappy incentive package, but otherwise looking forward to trialling the reusables when baby arrived later in the year.

January 26, 2025
The Nappy Gurus logo

Reply from The Nappy Gurus

Thank you for taking the time to leave a review, I will drop you over an email as you shouldn't have received any duplicates in your order, there will be a velcro closing all in one nappy and poppered pocket nappy that may have the same pattern but aren't the same type of nappy?

Best wishes,

Kirstin

Rated 5 out of 5 stars

Very responsive team

Very responsive team that processed and delivered my order in under 48 hours. I’ve yet to use the diapers but I can clearly see that they are of good quality and I got quite a few different types to try out. I’ll definitely be purchasing again

December 11, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review and I'm pleased we were able to help you and get the order to you speedily.
Once you start using the nappies, drop us an email to help@thenappygurus.com and we'll be happy to help.
Warm regards,
Jo

Rated 4 out of 5 stars

Very handy product for everything

Very handy product for everything. Easy to wash and dry being small
I would have liked to have known different colour options, but my fault maybe for not looking. A pop up with colour options would be handy
Having said that I love the product

November 20, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order, the wipes are so handy. We do have listings for other colour options and leave it with us to see how we can link those.
Warm regards,
Jo

Rated 5 out of 5 stars

Products very good quality and quick…

Products very good quality and quick delivery. Looking forward to using the products.

November 28, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm so pleased everything arrived speedily. Once you get going, drop us an email to help@thenappygurus.com with any questions.
Warm regards,
Jo

Rated 5 out of 5 stars

The delivery was timely and the product…

The delivery was timely and the product was what I wanted. I have had to get the 1-2year old reusable swim nappy (Alva baby) already though and my son is only 6 months!

November 7, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review and I'm so pleased the swim nappy is going to be well used!
Warm regards,
Jo

Rated 5 out of 5 stars

Great product

Ordered some Nappies, got them right away. Love the product!

October 25, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review and I'm so pleased you are happy with the nappies.
Warm regards,
Jo

Rated 5 out of 5 stars

Competitive prices

Competitive prices, shipped very quickly, very happy!

November 25, 2023
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the great review and I'm pleased we are ticking all the boxes!
Warm regards,
Jo

Rated 5 out of 5 stars

Nappy gurus has always been my go to…

Nappy gurus has always been my go to for cloth nappies. The items are well priced and sent quickly (and my husband always liked the little chocolates that came with orders which meant he was distracted by how many times I'd ordered from here...). It seems like a really nice small business so I've always ordered things from here if they have it. The support you can get through the website for cloth nappies is so helpful, as is the facebook group. Definitely recommend them!

January 26, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks so much for the lovely thorough review, we really appreciate it.
The feedback is so important for us and as a small team we are always on hand to answer questions and offer advice.
Warm regards,
Jo

Rated 5 out of 5 stars

Great company, great ethos

Having made several orders from the nappy gurus, including reusable nappies, inserts, feminine products.
They're a great company, send items in recyclable packaging, send them quickly.
Highly recommend.

October 23, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thank you so much for taking the time to review your experience with us and for the lovely feedback, we really appreciate it.
Warm regards,
Jo

Rated 5 out of 5 stars

Nappy Gurus are great

Nappy Gurus are great. They have good range of stock and are really personable and knowledgeable too.

July 24, 2024
The Nappy Gurus logo

Reply from The Nappy Gurus

Thank you for the lovely review, we really appreciate it.
Warm regards,
Jo

Rated 5 out of 5 stars

Great!

I’m a big TNG fan!

I appreciate all of the care that goes into all of the orders. They’re always happy to help and usually throw in an extra little treat as well, which always puts a smile on my face and puts me in a good mood!

October 13, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service

Terrible post sales process. False advertising (“birth” nappies) completely different fit my average size baby - 8.5lbs! Was told my baby was “small”! When he did grow, nappies still didn’t fit. Tried to return items still in packaging. Advised - rudely - to sell on Facebook! No returns! No credits! No apologies! Lost over £300 - do not buy - rip off!

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

Website is a dream to navigate

Website is a dream to navigate, loads of options and information to help you along the way. LOTS of eco products and house hold Swaps, not just nappies Always arrive in good time and packed as eco friendly as possible, minimal/no plastic. Also the team of Nappy Gurus are so incredibly helpful!

June 17, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look