Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 di... See more
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Review summary
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Lots of variety and very tasty! I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wi... See more
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Food replacements are good, better tasting than expected, and lots of variety, I like the soup's , Shake drinks, and the bars. Satisfying as not hungry after them, and the water flavours are great to... See more
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Delivery was a little slow this time, but i put that down to DPD, who changed delivery time. Disappointing that my favourite Coffee Creme shake, Toffee bar and Cookies and Cream bar were out of stock... See more
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Company details
Written by the company
The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.
The New You Plan
Written by the company
- Best Support in the Industry
- With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
- Highest Quality Products
- Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
- The New You Plan as a community driven company
- As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
- Losing weight is a journey not a race
- We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
- Secure and discrete delivery
- Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.
Contact info
Unit 73, CIDO Business Complex, BT63 5WH, Portadown, United Kingdom
- 02838 330720
- support@thenewyouplan.com
- www.thenewyouplan.com
4.5
Excellent
23K reviews
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This is my 2nd order with the company…
This is my 2nd order with the company and once again I'm so pleased with it. I ordered my products on Monday and it came Wednesday, very quick. I bought some different products to try and so far so good, really nice. I bought the Pina Colada and the Mango and Passion fruit shakes, very nice and would recommend them.
June 5, 2026
Reply from The New You Plan
Good afternoon Catherine
Thank you so much for your lovely review 💛
We’re so pleased to hear your second order arrived so quickly, and that you’re happy with everything again.
It’s great to know you’re enjoying trying some new products too, we’re delighted you’d recommend them.
Thank you again for sharing your experience and for choosing us.
Warm regards,
The New You Team
Great range of products
Great range of products, excellent value for money.
Good customer service.
June 11, 2026
Reply from The New You Plan
Good morning Anita
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re happy with the range of products, the value for money and the customer service you’ve received. Your kind feedback really means a lot to us.
Warm regards,
The New You Team
Reply from The New You Plan
Good morning Anna
Thank you so much for your lovely review 💛
We’re so pleased to hear everything was good and that your order arrived quickly as always. We really appreciate your continued support and kind feedback.
Warm regards,
The New You Team
Another order …
Easy to use system but unfortunately there was no coffee flavour again it is obviously very much a favourite
June 11, 2026
Reply from The New You Plan
Good morning Pam
Thank you so much for taking the time to leave us a review 💛
We’re really pleased to hear you found the system easy to use. We’re sorry the cafe latte flavour wasn’t available when you ordered, as we know it’s a firm favourite with many customers.
We really appreciate your feedback and will be sure to pass this on to the team. Thank you again for your support.
Warm regards,
The New You Team
DPD Curriers are con artists
I spent £158. 4 Times told delivery would take place that day. 4 times waited in nothing came. I complained to New You and suggested they go back to the couriers they had pre Xmas. DPD are rubbish they cannot deliver inside my retirement village. They kept saying they couldn't find us. An alarming comment for a courier business. The drivers will not come in the building and then find our apartment. They even gave the driver a photo and grid ref. From outside 200 yards away. Instead of my front door. DPD Curriers are con artists if they are allowed by there bosses to get away with it. There is no difficulty gaining access to my apartment.. They just go in to reception who give them access to the lift and they come up. Just cant be bothered.
June 10, 2026
Reply from The New You Plan
Hi Peter,
Thank you for taking the time to share your feedback.
We’re really sorry to hear how frustrating your delivery experience has been. We completely understand how disappointing it is to wait in for a parcel, especially when you have been given delivery updates and your order still hasn’t reached you as expected.
We can see our support team has been in touch with you directly and has been keeping an eye on the tracking. From what you’ve explained, it sounds like the main issue may be around courier access to your retirement village and apartment, rather than the address itself.
Although the delivery is handled by DPD once your parcel leaves us, we fully appreciate that this still affects your overall experience with The New You Plan, and we’re sorry for the inconvenience and worry this has caused.
For future orders, we do offer Parcelforce at checkout, which may be a better option for your address if DPD continues to have difficulty with access. Our team can also help with any delivery where possible to support a smoother delivery.
Thank you again for bringing this to our attention, Peter. We’re sorry this has been such a frustrating experience and hope we can help make future deliveries much smoother for you.
Warm regards,
The New You Team 💛
This is the best one for me did before…
This is the best one for me did before lost loads and just maintaining now worth the money
June 3, 2026
Reply from The New You Plan
Hi Julie,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear that The New You Plan has been the best fit for you and that it helped you achieve such fantastic results before. It’s wonderful to know you’re now using it to maintain and still finding it worth the money.
Thank you again for sharing your experience. We’re delighted to be part of your journey.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Sue,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you believe some items were missing from your order. We completely understand how disappointing this is when you’re expecting everything to arrive together.
Our support team has been in touch with you by email and we’ve asked if you could kindly confirm exactly what was received in your parcel. Once we have that information, we’ll be able to check this properly and get it resolved for you as quickly as possible.
Thank you again for bringing this to our attention, Sue. We’ll be happy to help as soon as we hear back from you.
Warm regards,
The New You Team 💛
EDIT
We're sorry for the confusion regarding your order. Having looked into this with you, it appears the misunderstanding was caused by the way the Summer Mocktail bundle was displayed on the invoice, which made it seem as though additional items were missing.
I'm pleased we were able to speak and clarify that the shakes received were the items included within the promotional bundle. We completely understand how the invoice layout could have been interpreted differently and appreciate you bringing this to our attention.
If there's ever anything you're unsure about, our team is always happy to help.
Warm regards,
The New You Team.
Reply from The New You Plan
Hi Glynis,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re happy with the products and that you’ve had fantastic customer service. Your kind words really mean a lot to us.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
I always get great service from The New…
I always get great service from The New You Plan the variety of products are fantastic, you'll never get board just stick to the plan and it will work for you, the customer service is awesome they are so friendly and are there to support you.
June 16, 2026
Reply from The New You Plan
Hi Steven,
Thank you so much for your wonderful 5 star review 💛
We’re so pleased to hear you always receive great service from The New You Plan and that you’re enjoying the fantastic variety of products. It’s lovely to know the range helps keep things interesting while you stay focused on the plan.
Your kind words about our customer service team mean so much to us too. We’re always here to support you on your journey.
Thank you again for sharing such lovely feedback.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Deborah,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear your order arrived in just a few days. Fast delivery is so important when you’re ready to get started, so it’s great to know everything reached you quickly.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Patricia,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you were happy with our communication. It really means a lot to know you felt kept informed and supported.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
Everythingx
June 8, 2026
Reply from The New You Plan
Hi Susan,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re happy with everything. Your kind feedback really means a lot to us, and we appreciate you taking the time to share it.
Warm regards,
The New You Team 💛
So much choice never been happy on a…
So much choice never been happy on a diet well its not a diet its the right thing thank you
June 6, 2026
Reply from The New You Plan
Hi Alma,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re enjoying the choice available and that The New You Plan feels like the right thing for you, rather than just another diet.
It’s wonderful to know you’re feeling happy with the plan, and we really appreciate you taking the time to share your experience.
Warm regards,
The New You Team 💛
Absolutely disgusting tasting products.
Absolutely disgusting tasting products.
I purchased, the shakes, the soups, the pastas, the meal replacement dessert bars.
The majority of the items I threw away so literally threw away my money.
The items I didnt throw away are the ones I tried and every single one tasted vile!
Great concepts, disgusting taste! Seriously don't waste your money, as they are not cheap products either!
August 13, 2025
Reply from The New You Plan
Hi Dawn,
Thank you for taking the time to share your feedback.
We’re really sorry to hear you didn’t enjoy the taste of the products you ordered. We completely understand how disappointing it must feel to invest in a range of shakes, soups, meals and bars and find that they weren’t to your personal taste.
Taste and texture can be very individual, and while many customers do enjoy our products, we know that not every flavour or style will suit everyone.
As the order was placed some time ago and the products have since been thrown away, we’re unable to look into the items further, but we do still genuinely appreciate you sharing your experience with us.
Thank you again for your honest feedback, Dawn. We’re sorry The New You Plan wasn’t the right fit for you on this occasion, and we’ll continue to use customer feedback to help us improve wherever we can.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Margaret,
Thank you so much for your lovely 5 star review 💛
We’re delighted to hear you think the plan is brilliant and, most importantly, that it’s working for you. That’s exactly what we love to hear.
Thank you again for taking the time to share your feedback. We really appreciate your support.
Warm regards,
The New You Team 💛
After being a loyal customer for over…
After being a loyal customer for over 4years I reached out to customer service regarding missing items in my delivery and it was insinuated in communications I was lying and they have not replaced my missing items nor credited my account
June 4, 2026
Reply from The New You Plan
Hi Debbie,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you felt disappointed with the outcome of your recent missing items query, especially after being a loyal customer for over 4 years. We would never want you to feel that your concerns were not being listened to or taken seriously.
Our support team did look into this carefully with the warehouse, including reviewing the warehouse packing photo for your order. From this, we could see that the Mango & Passionfruit Shakes had been incorrectly picked, so replacements were arranged for those items.
The warehouse packing photo also showed the remaining items in your parcel, so we were unable to issue further replacements on this occasion.
We’re sorry this was not the resolution you were hoping for, but please be assured that our team reviewed the information available and did their best to help fairly.
Thank you again for your feedback, Debbie. We’re sorry this experience left you feeling disappointed.
Warm regards,
The New You Team 💛
Excellent quick service
Excellent quick service, when found flavors you like its easy and lovely flavors
June 3, 2026
Reply from The New You Plan
Hi Audrey,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’ve had excellent quick service and that you’re enjoying the flavours. You’re absolutely right, once you find the ones you love, it can make the plan feel so much easier and more enjoyable.
Thank you again for taking the time to share your feedback. We really appreciate your support.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Allyson,
Thank you for taking the time to leave your review.
We’re really sorry to hear that you have not received your parcel, especially after leaving work early to be home for the delivery. We completely understand how frustrating and disappointing this must be.
We have been in touch with you directly to look into this and have raised a delivery dispute with the courier so they can investigate what happened. As this involves delivery tracking and address details, we’ll continue to handle this with you privately and keep you updated as soon as we have further information.
We’re very sorry again for the inconvenience caused, Allyson, and thank you for your patience while this is being investigated.
Warm regards,
The New You Team 💛
Excellent company
Excellent company, I have been ordering diet meals from them for a few years now. I have lost lots of weight using the products. The shakes have much improved on the variety of flavours, like Dubai Chocolate, Pistachio and White Chocolate & Coconut, really scrumptious flavours. The bars are all very tasty and the dinner supplement meals, although I don't have those anymore, I just use the bars & a shakes & have my own cooked dinner.
The porridge and custard meals are lovely and I highly recommend them.
The delivery is fast and all well packaged. If you've struggled with lots of diets like me, go for it because if you stick to the plan, it 100% works.
May 12, 2026
Reply from The New You Plan
Hi Jasmine,
Thank you so much for your wonderful 5 star review 💛
We’re absolutely delighted to hear you’ve been ordering from us for a few years and that the products have helped you lose lots of weight. That is such a fantastic achievement, and you should be so proud.
It’s lovely to know you’re enjoying the wider variety of shake flavours too, especially Dubai Chocolate, Pistachio and White Chocolate and Coconut. We’re also so pleased to hear you enjoy the bars, porridge and custard meals, and that you’ve found a routine that works well for you with shakes, bars and your own cooked dinner.
We’re glad your deliveries have been fast and well packaged, and your recommendation will mean so much to others who may be thinking about starting.
Thank you again for sharing your experience and for your continued support, Jasmine. We’re so happy to be part of your journey.
Warm regards,
The New You Team 💛
I am satisfied 10 Jun 2026
I am satisfied, I like the products. The delivery service is perfect , always quick and I have my parcel in time.
The order is not very easy, I mean when I choose the products and I want to pay that takes a little time.
June 3, 2026
Reply from The New You Plan
Hi Sara,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re satisfied, enjoying the products, and that your deliveries have been perfect, quick and reliable. It’s wonderful to know your parcels are arriving on time and that the service is working well for you.
Thank you also for your honest feedback about the ordering process. We’re sorry to hear it can feel a little slow when choosing your products and checking out. We really appreciate you letting us know, as feedback like this helps us improve the shopping experience for our customers.
Thank you again for taking the time to share your experience and for choosing The New You Plan.
Warm regards,
The New You Team 💛
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