Smooth transaction at every step of the way. Ordering process was easy with ongoing regular communication and prompt delivery. Packaged well with polite deliverer, Harry! Products perfect for a 5:2 di... See more
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Review summary
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Lots of variety and very tasty! I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wi... See more
Company replied
Food replacements are good, better tasting than expected, and lots of variety, I like the soup's , Shake drinks, and the bars. Satisfying as not hungry after them, and the water flavours are great to... See more
Company replied
Delivery was a little slow this time, but i put that down to DPD, who changed delivery time. Disappointing that my favourite Coffee Creme shake, Toffee bar and Cookies and Cream bar were out of stock... See more
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Company details
Written by the company
The founder of the company, Julie-Ann Muldoon established The New You Plan in October 2009. Her inspiration, enthusiasm and dedication to the company were born out of her own experience of a Total Food Replacement (TFR) diet. Julz wanted to help others achieve their weight loss goals in the same way with one major difference – to provide the best experience possible while you work on creating the best ‘You’ possible. From this her ethos was born, this is to help people by giving them the tools, support and motivation to actually achieve what they set out to do. The New You Plan diet works on the same principle as other weight loss companies that offer a Total food replacement (TFR), Very Low Calorie Diet (VLCD) programmes. This however is where the similarities end. You will receive ongoing support from ‘The New You Plan Team’. Our list of support tools for customers is so expansive you will be able to find something new to excite you literally every day that you are on your weight loss journey. These include, blogs, Success Story’s including interviewee tips, webinars, coaching programmes, the private and exclusive Secret Slimmers group on Facebook to name but only a few. The excellence of our products is guaranteed by complying with the following regulations: Compliance with NICE clinical guidelines covering obesity and very low calorie diets. Compliance with EU Directive 2009/39/EC and of the Council of 6 May 2009 on foods intended for particular nutritional uses. Compliance with Commission Directive 96/8/EC of 26 February 1996 on foods intended for use in energy-restricted diets for weight reduction, as amended. Our products also adhere to Codex standards for formula foods for use in very low energy diets for weight reduction – CODEX STAN 203-1995.
The New You Plan
Written by the company
- Best Support in the Industry
- With our amazing online community operating through a completely private group on Facebook there is literally almost always someone there to support you. We have excelled too in this area by having doting staff who are always keen to help by phone, email and live chat on our website!
- Highest Quality Products
- Our products are nutritionally complete and manufactured from pharmaceutical standard ingredients to be used as part of a TFR, VLCD, ketogenic diet. What this means is that if you have four of our Total Meal Replacement Products in a day, your total daily calorie intake will be under 800kcal and the products themselves are specially designed to safely put your body into ketosis! There is no faster, healthier way to lose weight with our plan ensuring you get 100% of your RDA’s.
- The New You Plan as a community driven company
- As mentioned in our support section, we are very customer focused and as such we have a loyalty system in place that rewards you not only for coming back to us time and time again but we reward you for sharing your interest in us. Every time you order, or indeed every time you refer a new friend you will bank points with us which can be redeemed as a cash sum against your order at our checkout. In the instance of you referring a friend they too will be rewarded just for being friends with an existing member – YOU :)
- Losing weight is a journey not a race
- We understand this more than anyone as 90% of the people working at The New You Plan have been on the diet. For this reason we will mentor you through each step and each phase of this plan. We will be there for you long after you have left the plan. We do this as a free service to you in our secret Maintenance group who are there for you to help you avoid returning to old habits.
- Secure and discrete delivery
- Our parcels will arrive to you in a completely plain box, with no mention of our company name. This means that if you work all day and need your pack to be delivered to this address there is no risk of prying eyes discovering the contents of the box. We have also taken our time choosing our courier company and they have proven themselves time and time again. Should the worst happen we will be quick to resolve the matter with minimal interruption to your diet.
Contact info
Unit 73, CIDO Business Complex, BT63 5WH, Portadown, United Kingdom
- 02838 330720
- support@thenewyouplan.com
- www.thenewyouplan.com
4.5
Excellent
23K reviews
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I’m always so happy with the new you…
I’m always so happy with the new you plan, products and admin, so polite and helpful and the products are truly amazing, great flavours and everythink is explained to
May 26, 2026
Reply from The New You Plan
Hi Lynda,
Thank you so much for your wonderful 5 star review 💛
We’re so happy to hear you’re always pleased with The New You Plan, our products and the support from our team. It’s lovely to know you’ve found everyone polite and helpful, and that you’re enjoying the amazing flavours too.
We’re also really pleased to hear that everything has been explained clearly for you, as we always want our customers to feel confident and supported on plan.
Thank you again for your kind words and continued support. It really means a lot to us.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Maggie,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re really enjoying the plan and finding the products nice. It makes such a difference when you enjoy what you’re having, so this is wonderful feedback to receive.
Thank you again for taking the time to share your experience. We really appreciate your support.
Warm regards,
The New You Team 💛
Always the correct order and delivery…
Always the correct order and delivery is always prompt
May 21, 2026
Reply from The New You Plan
Hi David,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear your orders are always correct and that delivery is consistently prompt. It’s wonderful to know you can rely on us for a smooth and dependable service each time.
Thank you again for taking the time to share your feedback. We really appreciate your support.
Warm regards,
The New You Team 💛
It is very easy to follow and other…
It is very easy to follow and other than a couple of naughty days I have stuck to it well. Tasty when you find the things you like.
May 26, 2026
Reply from The New You Plan
Hi Shirley,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re finding the plan very easy to follow and that you’ve been able to stick to it well. A couple of off plan days happen, and what matters most is that you’ve kept going and found your way back on track.
It’s also great to hear you’re enjoying the products once you find the ones that suit your tastes. Finding your favourites really can make the plan feel so much easier.
Thank you again for taking the time to share your experience. We’re cheering you on every step of the way.
Warm regards,
The New You Team 💛
products are excellent and taste great
products are excellent and taste great, ordering and delivery was fast and easy
May 22, 2026
Reply from The New You Plan
Hi Angela,
Thank you so much for your lovely 5 star review 💛
We’re delighted to hear you think the products are excellent and taste great. It’s also wonderful to know that ordering was easy and your delivery arrived quickly.
Thank you again for taking the time to share your experience. We really appreciate your kind support.
Warm regards,
The New You Team 💛
Not gonna lie
Not gonna lie, only diet I've done that I've managed to stick too. The facebook groups are lovely too.
May 29, 2026
Reply from The New You Plan
Hi Nat,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear The New You Plan is the only plan you’ve managed to stick to. That is such a brilliant achievement, and it means so much to know it’s working for you.
It’s also wonderful to hear you’re enjoying the Facebook groups. Our community is such a special part of the journey, and we’re delighted you’ve found them lovely and supportive.
Thank you again for sharing your experience. We’re cheering you on every step of the way.
Warm regards,
The New You Team 💛
This plan really works
This plan really works. Quick delivery. This company has a fantastic support system.
May 24, 2026
Reply from The New You Plan
Hi Susan,
Thank you so much for your wonderful 5 star review 💛
We’re so pleased to hear the plan is working well for you and that your delivery arrived quickly. It’s also lovely to know you’ve found our support system fantastic, as being there for our customers every step of the way is so important to us.
Thank you again for taking the time to share your experience. We really appreciate your kind words.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Debbie,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re finding the plan easy to follow and that you’re enjoying the taste of the products too. It’s always wonderful to know the products are helping make your journey feel simple and enjoyable.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
I did not like the taste and textures…
I did not like the taste and textures of the food it reminded me of baby food and was not to my liking. The only food I enjoyed was the soups
August 10, 2025
Reply from The New You Plan
Hi Jacqueline,
Thank you for taking the time to share your honest feedback 💛
We’re sorry to hear the taste and texture of some of the meals weren’t to your liking. We completely understand that food preferences are very personal, especially when it comes to texture, and we appreciate you letting us know how you found them.
We’re really pleased to hear you enjoyed the soups, and our customer service team would be very happy to help recommend other options that may suit your tastes better.
Thank you again for your feedback, Jacqueline. It really helps us understand what works well for our customers and where we can continue to improve.
Warm regards,
The New You Team 💛
Great product
Great product, particularly the Thai curry soup. Just wish I had ordered a day later as the 40% discount was back on!
Edit: Many thanks for the response.
Service like this is much appreciated!
May 20, 2026
Reply from The New You Plan
Hi Sean,
Thank you so much for taking the time to leave your review 💛
We’re really pleased to hear you’re enjoying the products, especially the Thai Curry Soup. It’s always lovely to know when a flavour becomes a favourite.
We completely understand how disappointing it can feel when a discount code returns just after you’ve placed an order. Promotions can change from time to time, but we really appreciate your feedback and have reached out to you directly to help with this.
Thank you again for your kind words and for choosing The New You Plan.
Warm regards,
The New You Team 💛
Ordered and delivery made to the…
Ordered and delivery made to the Highlands within 4 days - excellent. All items ordered were in the box and careful wrapped for protection. I love the shake flavours and often have them hot on a cold day. I'm having 3 shakes a day and also having one meal/pot a day as these are easy to make up. Day 3 in for a reset - going well so far. I had lost 5 stone with 5 stone to go last year but after a lot of medical issues and family bereavements I've put a stone back on. I have decided that this is the easiest diet I've done that works for me and I will achieve my goal of another 5 stone loss within the year. I don't compare to other's progress as we all are different with different health issues, mobility issues etc.
May 25, 2026
Reply from The New You Plan
Hi Caron,
Thank you so much for your wonderful 5 star review 💛
We’re delighted to hear your order arrived in the Highlands within four days and that everything was carefully wrapped and included in your box. It’s also lovely to know you’re enjoying the shake flavours, especially having them hot on colder days.
It sounds like you’ve found a routine that really works for you with your shakes and meal pots, and we’re so pleased your reset is going well so far.
Losing 5 stone last year was an incredible achievement, and we’re so sorry to hear you’ve had such a difficult time with medical issues and family bereavements. Please be kind to yourself, as deciding to restart and focus on your goal again is something to be really proud of.
We also love what you said about not comparing your progress to others. Every journey is different, and your mindset is so positive and inspiring.
Thank you again for sharing your experience, Caron. We’re cheering you on every step of the way.
Warm regards,
The New You Team 💛
Meal replacement
Meals are not nice ,some shakes and raspberry biscuit bar are lovey, i find everything is over sweet .
May 18, 2026
Reply from The New You Plan
Hi Ann,
Thank you for taking the time to share your honest feedback 💛
We’re sorry to hear the meals weren’t quite to your taste and that you’ve found some of the products too sweet. Taste can be very personal, so we really appreciate you letting us know what worked well for you and what didn’t.
We’re really pleased to hear you enjoyed some of the shakes and loved the Raspberry Biscuit Bar. Our range is quite varied, so our customer service team would be very happy to help recommend some less sweet options or products that may suit your preferences better.
Thank you again for your feedback, Ann. It really helps us continue to improve and support our customers in finding the products that work best for them.
Warm regards,
The New You Team 💛
Products seem good
Products seem good, some nicer than others but that's personal choice.
Would have been helpful to receive some literature in the delivery with suggested meals times and hydration guidelines whilst consuming.
May 19, 2026
Reply from The New You Plan
Hi Jo,
Thank you so much for your lovely 4-star review 💛
We’re really pleased to hear you feel the products are good overall. You’re absolutely right, taste is very personal, so we completely understand that some items will suit you more than others.
We’re sorry to hear you didn’t receive the information sheet in your order. This should have been included and contains helpful guidance to support you getting started on plan.
Thank you for letting us know, as it really helps us ensure everything is being packed as it should be. Our customer service team will be very happy to send this over to you and answer any questions you may have. You can contact them at support@thenewyouplan.com.
Thank you again for taking the time to share your feedback, Jo.
Warm regards,
The New You Team 💛
Excellent service from the support team
Really impressed by the assistance offered from Melanie at the support team when my order was delivered to an unknown 'neighbour'. Her patience with a somewhat frustrated me and the info she supplied made it possible for me to get hold of my order with little delay. So I got to enjoy the really good meals that are helping me get closer to my target weight. Well done.
May 26, 2026
Reply from The New You Plan
Hi Maria,
Thank you so much for your wonderful 5 star review 💛
We’re so pleased to hear Melanie was able to help when your order was delivered to an unknown neighbour. We completely understand how frustrating that must have felt, so it’s lovely to know her patience and the information she provided helped you get hold of your order with little delay.
It’s also fantastic to hear you’re enjoying the meals and that they’re helping you get closer to your target weight. That’s exactly what we love to hear.
Thank you again for your kind words and for taking the time to share your experience. We’ll be sure to pass your lovely feedback on to Melanie and the support team.
Warm regards,
The New You Team 💛
Fast delivery but all the crisp caramel…
Fast delivery but all the crisp caramel bars were best before the end of May so I now have lots past their best.
May 19, 2026
Reply from The New You Plan
Hi Anne,
Thank you for taking the time to share your feedback 💛
We’re really pleased to hear your delivery was fast, but we’re sorry to hear you were disappointed with the best before date on the Crispy Caramel Bars.
These bars were purchased from our Clearance section, where products are reduced due to factors such as shorter best before dates. The best before date of 05/26 was shown on the product page before purchase, but we do understand this may have felt disappointing once your order arrived.
Best before dates relate to quality rather than safety, and many products can still be enjoyed after this date if they taste and look as expected.
Thank you again for your feedback. We really appreciate it and we’re always here if you need any help choosing products for future orders.
Warm regards,
The New You Team 💛
Lots of variety and very tasty
Lots of variety and very tasty!
I cannot recommend the New You Plan highly enough! There is a huge variety of meals including shakes, soups, bars, savoury meals, breakfasts and sweet meals plus a wide range of snacks and treats - and they taste amazing, making it easy to stick to. It’s great value, (cheaper than buying food), meets all your nutritional needs and has been part of my life for over two years. The support and encouragement from the NYP team, admin and others on the same journey is always there and provides great motivation. Customer Support is second to none.
June 2, 2026
Unprompted review
Reply from The New You Plan
Hi Laurane,
Thank you so much for your wonderful 5 star review 💛
We’re absolutely delighted to hear you’re enjoying the huge variety across the plan, from shakes and soups to bars, savoury meals, breakfasts, sweet meals, snacks and treats. It’s lovely to know you’re finding them tasty and that they help make the plan easier to stick to.
We’re also so pleased that The New You Plan has been part of your life for over two years and that you feel supported by the team, admins and our amazing community. Your kind words about our Customer Support being second to none really mean so much to us.
Thank you again for recommending us so highly and for being such a valued part of the New You community.
Warm regards,
The New You Team 💛
Reply from The New You Plan
Hi Gillian,
Thank you so much for your lovely review 💛
We’re so pleased to hear you’re finding the plan easy to follow and that the advice has been helpful. Having the right support and guidance can make such a difference, so it’s wonderful to know this has been part of your experience.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
Ordering and finding items I wanted
May 18, 2026
Reply from The New You Plan
Hi Brenda,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you found it easy to order and were able to find the items you wanted. Making the shopping experience simple and straightforward is really important to us, so it’s wonderful to receive your feedback.
Thank you again for taking the time to share your experience.
Warm regards,
The New You Team 💛
Find your oatmeal porridge more…
Find your oatmeal porridge more satisfying than the others
May 25, 2026
Reply from The New You Plan
Hi Joan,
Thank you so much for your lovely 5 star review 💛
We’re so pleased to hear you’re enjoying the Oatmeal Porridge and finding it more satisfying than the others. It’s always great when you find a product that really works for you and helps keep you feeling fuller and on track.
Thank you again for taking the time to share your feedback.
Warm regards,
The New You Team 💛
Order was easy to place
Order was easy to place and arrived on time.
However, when I contacted customer service regarding the texture of the shake that I tried, I was told that I would need to use a blender rather than the shaker. This is not mentioned on the website and I was not happy to have a very lumpy shake. Considering they say they offer a money back guarantee, I didn't feel that the reply was very considerate.
May 25, 2026
Reply from The New You Plan
Hi Julie,
Thank you for taking the time to leave your review and for sharing your experience with us 💛
We’re pleased to hear your order was easy to place and arrived on time, but we’re very sorry to hear you were disappointed with the texture of the Key Lime Shake and with the response you received from us.
We completely understand how frustrating it must have been to expect a smooth shake and instead find it lumpy, especially when this was your first and second order and you were looking forward to trying a flavour you usually enjoy.
The suggestion to use a hand whisk, milk frother or blender was given to help achieve a smoother consistency, but we’re sorry this did not feel considerate or helpful in the circumstances. We really appreciate your feedback about this not being clear on the website and we will pass this on to the team.
We’d really like the opportunity to look into this properly for you and review what options may be available under our first order money back guarantee. Please do get back in touch with our customer service team and we’ll be happy to help further.
Thank you again for your honest feedback, Julie. It really does help us improve.
Warm regards,
The New You Team 💛
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